“Dear Hush Team,
My Hush clothes order has just arrived and it’s managed to cheer me up on this wet, miserable day!!
This is my first order with Hush but certainly won’t be my last!! So impressed with the quality and the personal touch of the packing.
Caroline (October 22 2012)
“Love this new jumper – the ‘V’ is lovely and deep and makes the difference between a boring ‘V’ neck and an interesting piece … even if my 5 year old did tell me I was wearing it inside out due to the detail on the sleeve! Wish there were many more colours on offer!”
Rebecca (October 18 2012)
“Thank you I’m thrilled with my new comfy lounge pants.”
Mandy (October 18 2012)
“I have ordered my PJ’s from you guys before and I’ve just started seeing a new guy… thought it’d be cute to buy him some as well! My order came just after I received an email to say it been sent, so I was kept in the loop, unlike some companies I could mention(!) It was beautifully packed and the gift box is lovely. Let hope he likes it! (cannot see why he wouldn’t) Thank you,”
Emma (October 18 2012)
“Hi Mandy and team,
I was delighted with the fine knit scarf. I chose the dusty pink colour which I think was called brick. It goes with a great many of the colours I wear. I also like the length and width of the scarf, this makes it very versatile. Thank you.
Julie (October 15 2012)
“I am 5ft 9″ and have a long body and long legs and i always find tops too short. What a fantastic relief to have a vest long enough for layering. Its fabulous. Thank you Hush”
Sophie (October 15 2012)
“I recently received my first order from Hush and whilst I have not yet had a chance to wear my purchases I wanted to thank you for your excellent customer service.
Firstly, there was a problem with my order, but you e-mailed me to keep me informed of its progress and offered to hasten it if I had a pressing need to receive it promptly. It then arrived beautifully packaged, which I really appreciated as it made it feel like a very special treat; I loved the style and simplicity of the newsletter as well. Finally, I received an e-mail today explaining there may a faulty batch of the dress I ordered, but at the same time offering to replace or refund it if there was.
In summary – it has been a real pleasure dealing with Hush and I haven’t even worn any of your clothes yet!
Freddie (October 12 2012)
“I love it all…!!! The fabrics are gorgeous, I didn’t have to wait long to receive my order and it was beautifully packed… all in all the perfect shopping experience. Thank you Hush!”
Linda (October 12 2012)
“This is my first order with Hush and I love every purchased item! Just wanted to say: Well Done for quality and innovative pieces like the very long tank. Glad to have met you Hush.”
Johanna (October 9 2012)
“Thank you for my order. I love my beautifully soft, warm & snuggy jersey snood and it is so big, so much gorgeous fabric to wrap myself in, perfect.
I love everything about your company, it exudes quality. Keep doing what you are doing, you are getting it so right.”
Paula (October 8 2012)
“Dear Mandy and team,
I have just received my first order from Hush, all fits thanks to your size guide and the quality met my expectations. Your communication is excellent re expected delivery .I phoned to change my delivery address which was dealt with very efficiently by Chloe and my order arrived as advised.
Thanks very much,
Jan Coppins (October 8 2012)
“You asked for feedback – I’ll leave comments on the item I bought separately, but I just wanted to say that your staff have been a pleasure to deal with on the three occasions I called. They were helpful, informative and friendly – and English speaking, which helps! Have really enjoyed my experience with Hush so far, and am looking forward to receiving more items from you next week!”
Lisa de Silva (October 4 2012)
“I’m so pleased with all the items in my first order, the quality is excellent and the colours and fabrics are perfect. The style is exactly right for me and I’m looking forward to ordering more. Thank you so much.”
Linda Black (October 3 2012)
“Lovely catalogue, lovely snood, lovely pamphlet – I’m just about to order the Wendy Jones novel.”
Jo Oakes (October 2 2012)
“I just received the ROSIE dress I ordered and I LOVE IT!!!! It fits me perfectly and is sooo comfortable! I’m so glad I have found your company and will definitely be ordering from you in the future!!!
Thank you sooo much.”
Elizabeth Glass (October 2 2012)
“I just received my first order today.
I am soooo pleased with every product you have sent me. They are of the highest quality and they all fit beautifully. I can’t wait to wear them, and to order more clothes from you in the future.”
Rachel (October 01 2012)
“Just wanted to thank the customer services team for helping me today. I made an order on the 24th but didn’t get the dispatch email. It turned out that my email was not registered for some reason but I had a prompt response and confirmation that my order was on its way. It did in fact arrive today which was great. Customer services also updated the system with my email address for future purchases.
So thanks again for the quick and helpful responses. Btw, my clothes I ordered are lovely and really good quality. I will definitely be ordering from Hush again in the near future!!”
Sarah (October 01 2012)
“Delighted with the Moon Star leather bracelet bought as a Christmas gift and tempted to keep it for myself.”
Angela (October 01 2012)
I have just received my panel leggings & tried them on – they are fantastic!
I read the accompanying leaflet requesting feedback so here we go …
I don’t have the best legs and am in my forties so I usually only feel comfortable wearing tunics/long jumpers with jeans. These leggings look amazing & I have now rediscovered several ‘abandoned’ tunics to wear with them – I can’t wait to wear them!
Many thanks for cheering me up on such a horrid wet day, I will be ordering another pair next month!
Dani (October 01 2012)
“Hush clothing is the most stylish comfortable clothing you can find in the UK. Whenever I go out in a Hush outfit I get compliments. The clothes are the type you can lounge around all day in and then accessorise and head out for an evening in. The service and quickness of the of delivery are also outstanding. Thanks Hush!”
Ashley (October 01 2012)
I love the new pyjamas I recently purchased and will be spending winter in them. I particularly love that you do a long leg size without the body of an Amazonian warrior as I am not a giant freak just a woman with long legs so thank you Hush for saving my winter!!”
“I have just received my first order from you and am disappointed that it arrived in a box (though I love what I ordered!) I thought everyone was trying to cut down on needless packaging and I now have the job of disposing of the box by way of recycling. I was in when the postman delivered the box (it was too big for the letterbox) but if it had come in a plastic envelope it would have fitted easily and wouldn’t have mattered if I had been out. The item is not fragile and smaller packaging is surely much more economical and better for the environment.
Serena Bernard (September 29 2012)
“These are super-soft, very well-made and really gorgeous trousers. I wasn’t sure about ordering them as I was worried about their bottom-flattering qualities but I love them, they look super cool. I think I shall live in them throughout the winter!”
Jemima (September 29 2012)
“I absolutely love your sheepskin mules. They are so comfortable and cosy that I have bought several pairs over the years. I would highly recommend them.
The only downside I have, if any, is that they no longer come in a bag to keep them clean which is a shame although not the end of the world!”
Alison (September 26 2012)
“Dear Mandy and team,
Thank you, it has arrived, beautifully packaged and it’s gorgeous! I’m 5′ tall so did wonder if it would fit as the photo shows the sleeves down over the hands but actually it’s fine. The jumper section is soft and comfortable and the colour of the skirt section is gorgeous. The skirt section was thinner than I had thought and will need a petticoat or slip under it which is a shame but, with that, black tights and my little, flat black or red shoes it looks good and I will be wearing it tomorrow. Thank you, I am a 59 year old music teacher with rather a lot of grey, curly hair and it makes me feel really good (and my husband loves it) so I will be ordering from you again.”
Anne Purnell (September 24 2012)
“I have just made my first purchase with hush and am delighted with my brushed cotton floral PJ’s – great quality and very comfy.
Also love your things to do in September insert – full of great ideas and really nicely laid out. I have even downloaded the playlist on spottily so thanks!
I have a feeling I may be making another purchase very soon…”
Emily (September 24 2012)
“My first purchase and I couldn’t wait. Seemed ages before they arrived but I’m not very patient! They came on Friday last and I wore them all day yesterday, indoors and out. They are just what I needed, not too long, not too short. I expect that, as well as keeping my 59 year old wrists warm, they will stop my nasty habit of pulling my sleeves down over my thumbs. Taking grandsons to rugby this morning and although it’s gorgeously sunny around Edinburgh it is freezing. Thank goodness I’ll have extra help keeping warm. If you don’t have them yet you should make a beeline and snap some up. And finally, what a lovely surprise the update was. Paper, pictures and proper info. What a treat!! Best.”
Gillian (September 23 2012)
“Just received my first order from Hush today and I’m already wearing one of my items – the harem pants! XS size is perfect for me and I love the Sloppy Joe dress too. Thumbs up for size, quality, colours, value! I’ll definitely be shopping again.”
Mandy (September 20 2012)
“Hush a BIG thank you. I have just received my beautifully packaged Michelle Dress in Claret, Charcoal Marl leggings and cozy Goldie snood in Stone Grey.
Such a cute combination, I will enjoy getting lots of wear out of this little outfit this season. Thank you Hush for a lovely reason to enjoy cozying up for the autumn.
My little boy Luca has also enjoyed helping me open my goodie! Now I am a suitably chic mama and I can enjoy having a read through your most recent blog posts and pinning my fave outfits! Thank you for my warm, quality outfit!”
Keri (September 19 2012)
“As always, a fabulous collection from Hush, but I was so disappointed that the Long Length Tank was not in dark navy marl. I have six of these vests, they are so useful and navy is the one basic we are missing. Please, please, please add the Long Length Tank in dark navy marl. Thank you, thank you, thank you! Jules.”
Jules (September 19 2012)
“Just want to say how delighted I am with the quality of the product, the packaging and the service – so pleased I’ve just placed another order!”
Jane (September 17 2012)
“It’s surprisingly difficult to find simple, good quality and comfortable clothing. Hush delivers all. My daughter and I have been great fan of Hush for that reason.
Delivery is usually very quick, but this week one of my packages took unusually long time to reach me. However, customer service staff swiftly sorted it. Customer service matches quality goods Hush offers! Many thanks!”
Hisako (September 15 2012)
“Thank you so much for my lovely pyjamas, they are so soft and cosy. I love them! Thanks also for the beautifully wrapped parcel, it was a pleasure to receive.”
Gemma (September 14 2012)
“Excellent service, from order to receipt of goods just four days. Parcel beautifully packed and quality of garments very good. Just wondered how many of your items are produced in the uk as that would a real plus point for me.”
Janet (September 13 2012)
“Just wanted to say thank-you, my package has arrived and I love it all!! Beautiful soft grey leggings, absolutely essential long tank, classic Amy dress and chunky knit socks. I am a very happy girlie, now lusting after a knitted Henley. I love Hush clothes, so easy to wear and amazing quality. Many thanks!!!!”
Caroline (September 08 2012)
“How much I love your clothes – the style, fabric, quality all superb. My only gripe is that it would be nice if you did a petite range for those ladies who are not blesses with long legs. I would order more but I don’t know by looking at the clothes whether they would fit or not – especially your dresses and trousers.”
Marta (September 5 2012)
“I was disappointed to have to get in touch with Hush about a faulty product but have to say that their customer service was perfect. They listened to the problem I’d had and promptly replaced the item with no quibbles at all. I really appreciated being able to speak to a person on the end of the telephone and also having a problem dealt with so promptly, treating a customer as you would hope any company would but rarely does. Thank you Hush.”
Carla (August 27 2012)
“I saw the Byron dress in the sale and wanted to buy it for my holiday. However, when I went back to the website a few days later, the sale section had gone and the website focused on new styles for Autumn.
I rang to see if I could still buy the dress and a really helpful lady, it might have been Victoria, said I could go ahead and order it even though it was no longer on the website.
I ordered it, got it a couple of days later and it is coming on holiday with me to Croatia next week.
Great service, Hush!”
Liz (August 27 2012)
“I have just place an order for four new Hush dresses from your winter 12 collection, including the stunning red Amy dress. I ordered the black one too, and I already have fog from last year. And I just got a charcoal sloppy joe…I’m looking forward to delivery as always.
In just three years I have built up a complete, brand new winter wardrobe from you guys. I love your clothes and I am thrilled that the prices have stayed the same as last year…I’ve been able to get more for my money which is important in these difficult times. Thanks so much for thinking of your customers stretched bank accounts!
I can’t wait to return to the Highlands in mid Sept and I am hoping my new things will arrive in time for me to wear on holiday.
Thanks again for the price freeze – it shows you consider your customers.
Jacqueline (August 20 2012)
“I discovered Hush through a friend and I want to keep it a secret as the clothes are truly brilliant I am super happy with every single purchase I have made! Thank you”
Leanne (August 19 2012)
“Great service from Hush. Dress was delivered in good time & was perfect- just what I wanted, many thanks.”
Jo (August 11 2012)
“Gorgeous service, really impressed with product staff knowledge and friendless and proffessionalism of staff. Bought Black Venus maxi last, it’s still very wearable, bought tiny bird maxi this year, also beautiful and much complimented and treated myself to this year’s Venis maxi in Navy. Unfortunately this item had a small fault and I exchanged, again excellent customer service…rare these days, rapid dispatch, goods beautifully tissue presented. I look forward to the next season purchases.”
Jo (August 11 2012)
“In your strive for excellence you deserve a gold medal!”
Diane (August 10 2012)
“Efficient delivery and lovely packaging. Slightly different colour and look of product to that shown on the website.”
Francesca (August 08 2012)
“Wow…very impressed with the sale prices and fantastic service, very easy site to work my way around. really like the quality of your products!! Many thanks for making my summer wardrobe that much nicer… keep up the good work.”
Kathy (August 01 2012)
“Hi, I love your pajama trousers – in fact I just bought 2 more pairs in the sale – but I’m going to have to take a needle and thread to add elastic into their waistbands because the sizing is very strange (small is apparently very small, but ML is too big for me unless I do the draw string right up (I’m a 14).
If I do the drawstring right up, I can’t take them off without untying them, and the retying them again, which wd be fine for normal trousers but is a right faff when you’re half asleep.
So: without suggesting you revise your entire sizing chart, it’d make your pajamas significantly more enjoyable if you built in a partial elastic waistband, maybe around the back. You don’t have to lose the drawstring (I get the aesthetic), but it’d save me having to alter them every time I buy a new pair… it does take the edge off.
Anna (July 31 2012)
“I’m just reading your fantastic newsletter which makes ordering from you even more enjoyable. The clothes are fantastic I’ve ordered so far my only criticism recently would be that next day delivery turned out to be the day after due to the Olympics. I had an email confirmation along with the page where you choose the type of delivery saying after 2pm however the main page (which I missed) said 12pm due to the Olympics. I was very annoyed with paying the extra however the dress was fantastic when it arrived.
Hoping you do some more free delivery and return offers.
Looking forward to your next collection.”
Claire (July 30 2012)
“I love HUSH – I am a long time fan of your clothes. I have never been disappointed with anything that I have ordered and yours is the one collection I know I will find something I hanker after every season. The clothes are infinitely wearable with a deconstructed style I love. The quality is excellent and the pricing is accessible. I would rather have a couple of your clothes than a bagful of disposable high street tat. When I wear your clothes I feel stylish and unique without looking as though I am trying too hard! Looking forward to seeing the autumn collection and earmarking my faves!!!”
Lucy (July 27th 2012)
“Dear Hush, I love receiving my parcels from you and I am never disappointed. I bought all sorts last winter, lots of gifts for people at Christmas time and even more this summer. I rarely write reviews but I have become a fan, the clothes are great, the ordering is easy (too easy) and they all arrive beautifully wrapped and on time with the added bonus of an interesting newsletter. Thank you.”
Nikki (July 27th 2012)
“Just got my delivery today, and love it all. Great fit, great shape. Working in manufacturing the first thing I noticed though when I tried them on is the great quality of the fabric…definitely the winning factor for me..love them all…Thanks!”
Deirdre (July 26th 2012)
“I am very pleased with my sale items. As a first time customer I am impressed with the quality of the goods. The service was also very quick, with everything beautifully packaged.
Tania (July 25th 2012)
“I didn’t think I would ever be complimented on pyjama bottoms! But I have – they are made of the most beautiful, soft cotton and have a little shine to it too! Let alone the beautiful “Japanese” inspired patterns. Love lounging as well as sleeping in them!”
Carmen (July 25th 2012)
Just wanted to leave some positive feedback regarding my most recent purchase from Hush. I have bought from the website before and have always been very pleased with the high quality products and beautiful wrapping. My most recent order required me having to contact the customer care line following a previously sent email. The friendly telephone staff were fantastic and I felt like a valued customer. Everything about my shopping experience at Hush has been a positive one and I will certainly be placing future orders once the new collection is revealed.
Pamela (July 21st 2012)
“Just received my order from Hush and I love everything about it! Fast delivery, well wrapped, love my knitted henley (it’s so soft!), you’ve even included some interesting evening reading! Very nice personal service, will definitely be ordering again!”
Holly (July 20th 2012)
My last purchase was the red starry summer PJ’s and I LOVE them! They are so crisp and cool on my skin – perfect for this time of year.
Only thing is that on the washing instructions it says ‘Do Not Tumble Dry’. Might want to fix that!
Laura (July 18th 2012)
Dear Laura, The care labels on the garments are dictated by an independent laboratory and they always tend to err on the side of caution. The washing instructions that we publish are more realistic – we have machine washed our PJ’s here plenty of times on a low temperature (30 degrees) and have not had any problems, so as long as you have confidence in your washing machine I would encourage you to ignore the care label. Best, Mandy.
“Loved receiving my summer sale items – always feels like receiving a gift when it arrives. The shrug is already a firm favourite. Just a shame a lot of the stock sells out so quickly in size 8.”
Claire (July 17th 2012)
“Hi. Just received my lovely pyjamas in their fab PJ bag and tissue wrapping! Such a nice treat whilst recovering from a dodgy c section!! New hush PJ’s make it lots better – all arrived easily and on time. Love the letter with things to do in July Thanks!”
Suzy (July 15th 2012)
I am a longtime fan of Hush – love your pyjamas & cosy comfortable clothes but I do have one gripe. I am a size 12 and am 5 foot 11′, which means s/m is usually a bit small and short and large is usually just wider and still too short.
I especially struggle with the length of tops which never come in regular and long…
having said that I have 3 pairs of your pjs, one nightie, two trousers (harem and vanessa), lots of those brilliantly long vests you did a year or two ago and a couple of tops which are a bit short but I still wear. Oh and a sunhat! So i’m still a fan! Thanks”
Milly Burton (July 11 2012)
“Just received my first order from Hush and super happy with it, just need some sunshine first to be able to wear it!!!!!”
Charlotte (July 11 2012)
“If you loved Someone at a Distance then you will adore Angel by Elizabeth Taylor – novelist not screen goddess – a tale of doomed passion which really made me weep! like Dorothy Whipple or Elizabeth Pym, Taylor is one of those under-read English authors. Another unputdownable book is Barbara Tate’s West End Girls – a memoir of a ‘maid’ working for prostitutes in late 1940s London. Rivetting!”
Serena (July 10 2012)
I received my order on Friday. I thought the presentation and packaging of the delivery were lovely and newsletter was a nice touch. I have had a look at your blog since reading the newsletter and liked it – interesting enough to sign up for the email… Oh, and the clothes were lovely too! Two items were too big for me so I returned them today but I am really pleased with the two items that I have kept. Best Wishes,”
Lucy (July 10 2012)
“How uplifting to receive such a well packaged parcel for me, so often I buy things for others. I know I ordered it for myself but it made me feel special. I ordered the HENLEY top it was perfect as I have become a member of weight watchers and over the past 2 months have managed to lose 21 LBS just 7LBS to go before I have reached my goal .It is giving me great delight now to order lots of lovely good quality clothes from hush. I would like to win or come runner up for the July competition as we have just celebrated our 25TH wedding anniversary and my 51ST birthday will be in 3 weeks time. Once again thank you very much for such high quality service in all areas of hush. Bye for now,”
Michele Graham (July 9 2012)
I’ve just received my first order, the sunset dress, and I’m leaving feedback so I can be in with a chance of those lovely looking brownies!
I love this dress and its’ beautiful colour but unfortunately the fit is not good on my short body so I will reluctantly have to return it.
I thought the delivery time was excellent and also the careful packaging, and I enjoyed the little ‘magazine’ that came with it.
Hoping I can find something else soon on your website,
Mrs Janice Sadler (July 6 2012)
“You’re doing great. Hush is one of my very few shopping treats each year. I’ve recommended Hush to family and friends because they love the Hush clothes I wear. I even wear nighties and jim-jams as day wear. They’re so flexible, comfortable, classy, high quality and comparatively inexpensive. Thank you!”
Hani (July 6 2012)
Just wanted to say how much I love your collections. I am an author and journalist and I work from home so I need nice comfy clothes to write and dream in. Hush is perfect – I discovered you in autumn 2010 and I have been buying ever since; I especially like your autumn winter clothes, not just because these are my fave seasons, but because I spend lots of my time in the Highlands of Scotland by Loch Ness so I need warm layers! Also I really enjoy the snuggly winter atmosphere you create on the page in your catalogue.
I’ve just put in my summer sale order, which includes a light blue version of the navy dress I bought last year and have lived in ever since lol. I can’t wait for the autumn 2012 preview to go up and catalogue to drop through my door.
Thanks again for make comfort so chic and affordable.
Jacqueline (July 6 2012)
“I’ve just received my parcel, & I have to say I’m really impressed already…
It arrived in super-quick time, in a really neat box (I placed a similar order with someone else, which arrived in 2 flimsy, torn boxes. First impressions counted on this occasion!).The clothes were so nicely tissue wrapped they almost looked too good to open,& although I’ve not tried the clothes on yet, they feel like they’re nice quality, in lovely natural fibres …sometimes not so easy to find now.
The addition of the newsletter was a surprise. Nicely presented, suggestions for dvd’s, cinema, & even a recipe & in a completely relaxed manner (pushiness makes me want to run so far in the opposite direction) is such a nice touch!
The attention to detail,even just handwriting my name on the newsletter,makes the whole online ordering thing,just a little bit more personal,& those little things really do count…
I’m off to try the clothes on now, but so far, I’m really impressed. It’s just refreshing to find a company who clearly takes pride in what they do. I’ll be keeping an eye on the website for new stock, and have no reservations about ordering from you again.
Suzy (June 30 2012)
I just wanted to let you know I’ve just received my first purchase from Hush and I’ve been really pleased with everything! From the packaging, to the newsletter and most importantly the items I purchased. I’m loving the comfort and style of the slim line joggers and the grey marl top is casual yet can be styled up.
I will definitely be telling my friends where they need to be shopping! Keep the great products coming.”
Verity (June 21 2012)
I love my 3/4 pencil skirt. I bought the striped one, but am considering splashing out on the grey one too. It is so comfy but also so flattering. I have a small waist and curvy hips and bum, and it just is a super fit. Cosy and stylish. Thanks Hush. It’s fab.”
Rachel (June 21 2012)
“Shopping becomes a joy again with Hush. When I opened my Hush box today which arrived in the post, a wonderful fragrance wafted out. The packaging is minimal but great and adding a fragrance to the clothing is such a lovely idea. I have loved the quality and design of both my Hush products to date. The newsletter is also a joy to read. If will definitely keep using you (especially when I am working again) and recommend you to other people”
Terrie (June 20 2012)
“I received this top yesterday and absolutely love it!! Was really pleased when the sun was shining this morning so that I could wear it! Looks great with a pair of little shorts and is very easy, comfortable to wear plus stylish.”
Sally (June 20 2012)
“Once again, thank you for the amazing service you provide with HUSH!!
Absolutely love your products. They’re understated, chic, feel amazing every time I wear them, and look soo good!
Please bring back bundles though! It’s a fantastic concept and guaranteed to make me buy more!”
Ness (June 13 2012)
“Good evening, I found about your website through a friend and now I am hooked! I have ordered two things and the first experience was great and the package beautiful on arrival. The second time I ordered the hareem trousers with the £10.00 off promotion but it wasn’t clear that only one colour was discounted so I left a message over the jubilee weekend and was called back the morning of the first day back to work and it was explained that only one colour and not the black (which I had ordered) was on offer, but I asked if you could waiver the postage which you did so thank you for good customer service!! Hope to be ordering again soon…..!”
Leanne (June 10 2012)
“Lovely products, well packaged and good returns service. Maxi dress is very flattering and a great addition to any summer wardrobe. Let’s hope we get a summer now!”
Ailie (June 07 2012)
“I received the wrong item in my delivery and the service to fix it could not have been better; I was sent out a replacement to arrive before 1pm the next day together with a free returns label. As it turns out, the replacement is too big and I need to exchange it and again this was processed efficiently, pleasantly and without any fuss.
I am currently trying to return something I bought from another site and the difference in service is marked!”
Leyla (June 06 2012)
“A quick note to thank you for the beautiful items I ordered and what’s more, the lovely packaging. A busy working mum of two, moments of luxury are far and few between, but I simply loved receiving my Hush order.
can I also say I thought the tone of your newsletter was brilliant and I would love to receive that again.
I will absolutely be recommending your site to my friends,
With warm wishes,”
Antonia (June 04 2012)
“Haven’t ordered anything from hush for ages – don’t know why – but then the summer catalogue came through and I couldn’t resist the noosa top and coral bracelet which have arrived and am delighted with them. Loved the newsletter – my husband is making the summer pudding as I write! And just ordered the Amy sandals and the jersey sundress with the 10% promotion. Now all we need is some sunshine over the Jubilee weekend!”
Louise (June 01 2012)
“I love everything in your Hush brochure but have to resist buying them all as I have to restrict my spending!! One parcel was taken in by a neighbour as I was out and she said ‘Hush, I’ve not heard of them?’ I said they were gorgeous so she was going to check you out! I’ve also had lovely comments when I have worn your clothes so I am being a great ambassador for your company!”
Kerry-Jane (May 31 2012)
“I love your clothes. As an ex costume supervisor in film and television, I appreciate how well your clothes are cut, the quality of the fabrics and the make-up and also that they wash so well. Not to mention I think they are amazing value for money.
My only gripe is the sizing. I’m sure there is a good reason you don’t do a 12 /14, or else you would cover this size. Unfortunately for me i just fall between the s/m and the m/l.
I’m not leaving feedback to criticise, as I say, I love your clothes. I just think if people don’t tell you they want a 12/14 you’ll never know there may be a market for it.
Rebecca (May 30 2012)
“I ordered for the first time this season and I am impressed by the cut, drape and quality of the clothes. I sent a large amount back, not because I didn’t like the clothes, but that I chose unwisely. I would definitely order again.”
Jayne (May 24 2012)
“Just wanted to say that your clothes look superb & the website is fun and easy to use BUT how disappointing to discover that your size range is so limited and excludes many women. Please try to extend your sizing to include us – thanks!”
Jane (May 18 2012)
“I have just received my ‘jersey jacket’. I LOVE it. Although I did expect it to arrive a little earlier I was in no rush to get it do I wasn’t too fussed. When it arrived it was beautifully packaged, well folded and I love the newsletter that came with it. Overall 4/5, good work hush!”
Emma (May 17 2012)
“A friend told me to check out your web-site as she enjoys it. I enjoyed it too, especially reading your recommendations, & I even entered your competition, which is not something I normally do. I’m off on my hols soon so ‘The Best of Everything’ and a gorgeous hush beach cover–up sounds a great & useful prize to me. Keep up the good work!”
Jean (May 12 2012)
“Very quick arrival
Beautiful wrapped as usual!
My daughter will love them
Sarah (May 10 2012)
“As usual it was a pleasure to open my Hush Box and find something wonderful inside. Two pairs of Slim Leg Joggers. They are really snuggy and beautifully finished. They are a great fit and I will be wearing them with my two Cashmere jumpers from the Autumn /winter collection. Colours coordinate perfectly. Here in Scotland we certainly haven’t got into summer or even spring really and I look forward to evenings totally warm and cosy dressed by HUSH.”
Fran (May 10 2012)
“Just wanted tell you I’ve spent a very nice, relaxing bank holiday Monday morning listening to your ipod playlist in your May newsletter whilst surfing the net, sipping tea and watching the rain come down! Thank you for introducing me to some new music! Also enjoying wearing my new harem trousers – I’m finding they are a great alternative to leggings. Best,”
Lisa (May 7 2012)
After calling your office and speaking to a very helpful and friendly assistant, I placed my first order with Hush. The package arrived just a few days later – beautifully wrapped. I put the dress on, made my way downstairs to show my husband and my 7 year old daughter who, as I walked into the living room shouted “oh mummy, that looks beautiful”. Well, that’s all that needed to be said for me to hang it up in my wardrobe to save for a sunny day. Many thanks.
ps. your newsletter enclosed is a super idea.”
Amanda (May 3 2012)
“Love the new style of the 3/4 Sleeve Tee. The cut of the neckline is perfect.
I would like to ask you if there is any possibility of having a size 6 in the Long Length Tank. I am a size 8 and the XS is slightly too big (too much room in the cut of the armholes). A smaller size would be snug for us smaller ladies!
Thank you all at Hush for great stuff.”
Jules (May 3 2012)
I recently bought three long tank tops, and have received an e mail to ask for a review. I couldn’t get any joy by clicking on the connection so I thought I would e mail you.
I LOVE the tops and have hardly taken them off (I wear them one at a time ) They are wonderful layering additions to my wardrobe, and so well made.
Anuk (May 1 2012)
“Loved the service – efficient and fast. Products arrived beautifully packaged and just sorry they didn’t all look as nice on me as the model! Thank you – will definitely be buying with Hush again!”
Rebecca Keyte (May 1 2012)
“PJ’s – beautiful – such good quality and a pleasure to wear at home all day
vests – size comes up a bit smaller than I expected.
I am looking forward to placing my next order soon. Kind regards.”
C Masters (April 30 2012)
“I have just received my first ever order from hush…. I absolutely love the items I have ordered!!!! I can’t fault your service…. Ordered and received within a few days. Thank you…. My new outfit makes me look 10 years younger.”
Jenny Hall (April 21 1012)
“Just received my parcel, two jumpers absolutely gorgeous, vanessa trousers are not quite going to work on me, and the blazer is too short, but the hultquist bracelet is enough on its own to lighten up my day! Really useful having the reviews for each product, but highlights how different people’s requirements and expectations, and bodies are! Love that I get a whole mini magazine with my order with ideas and info, and the music selections on the side of the webpage, sometimes go on site just to check out the recipes and ideas, and to listen to something new.
You have got a great thing going on here, congratulations, making my day a little brighter!”
Fiona (April 21 1012)
“My praise is for how well your range connects together. It is capsule and concise, wearable and comfortable, yet still stylish. I work with a lot of women who need to look smart but feel comfortable on the school run and I do find your range helps me dress real women day to day.
I keep coming back for more! I am bordering on having an entirely Hush wardrobe!
In short, your buyers do a great job as a team and the look and feel of Hush ticks many boxes for lots of women I suspect.
Lisa Harvey (April 20 1012)
I’m having a really stressful time of it at the moment trying to juggle work and a young family and am enjoying 20 minutes to myself before I attempt (!) to sleep for the night by reading your lovely newsletter in bed after having tried on my delicious box of hush goodies that I’d been treated to, having been given some vouchers for my favourite clothing line by friends and family for my 40th.
I’ve been so impressed by your service – id returned a couple of items with no trouble and the promptness and presentation of my second batch of goodies has cheered me up no end. I’m loving my new white t shirt and sand jumper- every inch of comfort and style I have come to know from your brand.
Sarah (April 19 1012)
I ordered two pairs of pyjama trousers on Saturday.
They have just arrived today – Wednesday and I’m delighted with them – they couldn’t be nicer and the fit is very good. You get extra brownie points for using Royal Mail – they are so much more efficient than some of the couriers that other shops use!
Christian (April 18 1012)
“Brilliant, efficient service & the garment quality, as usual, excellent! Just need a tan to do justice to the dress.”
Angela (April 15 1012)
As a Hush virgin and having posted my order over the Easter weekend, I was staggered and delighted to receive my parcel last Friday – packed with such care and individuality too.
Can I also give you three cheers for using Royal Mail. If I miss a delivery, their dead-letter office is only a five minute stroll away. That’s much more convenient than those courier companies with initials for names who expect you to negotiate an automated labyrinth for re-delivery and then stay in all day and wait. And who have depots in the middle of nowhere.
The clothes are brilliant; well made, comfortable and a good colour palette. You’ve got yourselves another customer and I’m off to order more stuff. But will it ruin your street cred if I tell you I’m an OAP? I’ve got the bus pass and everything!
Many thanks. Keep up the good work.
Sue Ball (April 14 1012)
“I am very happy I found your site. My first order went faultlessly and so lucky I got the size right first time. I am really pleased with my new PJs and they fit perfectly. What a success.
Another good thing is that I love all the other products as well, so lots to look forward to.
Thank you very much!”
Christine (April 12 1012)
“It was great, delivery was on time and packaging was great. The quality of the PJs was fab, thank you.”
Susie (April 10 1012)
I was really surprised and pleased your service from start to finish; I made a mistake with the sizing which you kindly sorted for me before the items were dispatched. I was very impressed with the packaging- which adds to the shopping experience, and probably made me much more likely to treat myself to further items from yourselves! I liked the newsletter which was a friendly and personalised bonus- even an article about a singer who my friend loves who isn’t that well known yet.
The clothes themselves are great, nice quality and well made, worth the money.
Thank you for the promotions; look forward to shopping with you again. I have told lots of friends and family about the site too, BW”
Kate (April 10 1012)
“I recently bought the halter neck dress in carbon, the jersey maxi dress in summer blue and the bird print maxi dress and I LOVE LOVE LOVE them!! They arrived on time, they were beautifully wrapped and they are absolutely perfect. I’m 5ft 9″ and often struggle with things being too short…but not with these dresses…they are fantastic! I can’t wait to wear them!
I’ve just been back on to the Hush website to order some more things as I’m so chuffed with my first order…thank you Hush!!”
Clare (April 9 1012)
“I just want to say how pleased I am with my outfit, just arrived. I bought 4 pieces – vest top, harem trousers, blue cardi and blazer. I am thrilled. It will ALL be so useful … both each piece alone and wearing altogether.
I feared I might look a bit scrawny in the harem trousers as they are quiet full and my legs are skinny. Fear not … they are so flattering! I will wear them loads.
And the blue roundneck cardigan is so pretty, with a fabulous neckline that just skims the collarbones Thanks Hush”
Noelle (April 5 1012)
I ordered the bird print maxi dress in a small size for my daughter, it looks absolutely gorgeous on
her, it helps that she is tall and lean!!
I felt you dealt with my order from start to finish with efficiency.
D.Nixon (April 4 1012)
“When I receive my parcels from hush they always smell wonderful. You remove the tissue paper and you are in heaven.
Please can you tell me what it is and can I buy it?
I promise I won’t tell.
Petra (March 21 2012)
Dear Petra, The scent is not currently for sale unfortunately, although we have had such positive comments about it over the years that it might be time to look into developing it as a product! Best, Mandy.
“For years I’ve had to choose between looking frumpy in the house or wearing outdoor clothes and not being able to relax properly. No more! I love my Hush pyjama bottoms and vests. Stylish and very comfortable, they look great after several washes (turn inside out), don’t need ironing and withstand my cat’s claws! Happy customer….”
Elizabeth Kingsmill (March 18 2012)
“Hi I received your catalogue and it really caught my eye. As a Mum of a three year old and a five month old, comfort comes first but I want to feel stylish and spirited too.
Going out shopping for me is about much more than just the items that I buy. It’s what I smell, the music I hear, where and what I eat when I stop for lunch, what everyone else is wearing, the conversations I overhear etc etc. Needless to say I do most of my shopping online now because it’s not so much fun with a toddler and baby in tow so I’m missing out on all of these cultural references and I feel a little bit too much like a Mum as a result!!!
So..this shopping experience has been great in replicating what I miss! A Brilliant website from a practical point of view but also I love the blog and the recommendations etc. It’s helped me to feel more connected with culture in a way that’s hard when frankly I’m not (for the time-being!).
So…I wanted to let you know that what you are doing certainly fills a huge gap in the market in terms – for me anyway – and I thought it was worth giving you that feedback.
I’ll let you know how the items look! I’m a little worried about the sizing because of my post-pregnancy shape. I’m probably more of a 12-14 than a 10-12 but definitely not a 14-16.
Philippa (March 9 2012)
“I always look forward to an email from you as I know I’ll then have a good book to look forward to…!! I’m now reading Miss Pettigrew & loving it, Still Missing will be the next purchase! Thank you for taking the time to share.”
Helen (March 8 2012)
Your new catalogue has just arrived on my mat. Lovely clothes and that little picture of you looks great. But why have you chosen a model who although very pretty looks about 12 years old. Not sure who your clothes are aimed at, all ages I would have thought. It has rather put me off, will they only look good on someone practically pre pubescent.”
Gillian (March 7 2012)
“Absolutely delighted with my Spring 2012 order; inspired plenty of activity clearing out much loved but ancient PJ trousers, forever laundered T shirts, a number of worn socks including a few odd ones and an embarrassing number of tired grey knickers. Move over for my brilliant Hush delivery. I am wearing the cosy slim leg joggers with my Bluestone jersey jacket, but the star buy has been the gorgeous Begina ballet shoes in nude; they will be saved for a warm Spring day. Thank you!
And I am now tempted to read On Chesil Beach, oh and watch The Inheritance too.”
Carol (March 7 2012)
“This is my second order and your clothes feel great and comfortable. Really happy with the products so far.
I also love whatever you spritz on the tissue paper. The smell is lovely, where can I get some and what’s it called?
Thank you for such soft clothes both winter and spring. its about quality fabrics and you’ve nailed it.”
Alexandra (March 5 2012)
“Guys, thank you. I have enjoyed working with you. My clothes were delivered quickly. And pleased their quality. Only natural materials there are. But you have too perfect model. I am not so beautiful in your rclothes. But I will advertise your brand, wearing it.”
Yulia (March 5 2012)
“I adore your products and was very pleased with my recent order – it even arrived a week earlier than expected. I have to say that your website is also joyous and I have loved all the music, films, books etc. that I have been introduced to via your recommendations. Keep up the good work!”
Suzanne (March 3 2012)
“Just received the pencil skirt in size small/medium in the grey and love it! Great fit, good quality and a really versatile style. Easy to dress up or dress down. I can see that I will get a great deal of wear out of it.”
Kate (March 3 2012)
“Just received my present from my significant other… fabulous,texture,original style,detail of the turn-up hem, I could go on but I’ve a bath running to give me the excuse to wear my new fave Pj’s…….and like a true man they’ll be worn for weeks on end! Only joking! Thank you………….
P.S.like the informative entertaining insert.”
Yao (March 2 2012)
Firstly let me say that I love Hush and have bought lots of good stuff in the last couple of years. Unfortunately I’m finding a lot (particularly with tops & jackets) that the length is lacking in both the body and the arms. I’m probably above average height and by no means is this predicament limited to Hush clothing, but I thought it might be worthwhile letting you know as I’m sure it’s more common than you think! A good inch (or even two) longer would be great.
Thanks for listening.”
Mandy (March 2 2012)
“I bought some winter pyjama trousers and – unlike most other pyjama trousers in the world – they were long enough! Also a lovely soft quality and have washed really well.”
Anne Marie (February 28 2012)
“Hello , I thought I had missed the boat regarding buying a pair of your pyjamas as there were none left when I phoned to order during your sale – the person on the phone said I could go on a waiting list and I would be notified if any came back into stock. I didn’t really think I would hear anything after that so was surprised and delighted to get an email informing me that a pair of the cherry blossom sale pj’s were available and were being held for me until the next day – I was really thrilled, and cannot say what great products plus amazing service for a sale item…well done Hush.”
Suzanne (February 26 2012)
“Hello dear Hush!
Your products very nice, comfortable and quality!
Thank you so much for my perfect rest (especially at night) Best regards. With respect. Renata. Have a nice day!”
Renata (February 26 2012)
“Dear Mandy and everyone at Hush…
Thank you so much for the hushblog which had introduced me to some great finds and products. It’s so refreshing to find a company that has more to it than its product – having that extra side with reviews etc is lovely as I find hush is a voice I can trust. It embodies simple pleasures in life such as the joy in relaxing, being comfortable and feeling lovely with a good book or a new album.
As I mentioned your products earlier I would also like to say that as wonderful as the hushblog is – I would never have found it had it not been for your amazing clothes. There is nothing better in life than feeling good in a stylish, comfy pair of pj’s or big sloppy jumper and feeling cosy and relaxed. I have been quite poorly in recent years and I can tell you, just when I needed it most, your hush gear gave me a real lease of life as I was living in pyjamas and the hush stuff helped me feel like it was an enjoyable choice not just necessity of being poorly.
You have also grown your product range beautifully with the additions of the soaps, teapigs etc and I would quite happily order one of everything made by or sold by hush!
So thanks Hush, for being wonderful and please keep doing it (and God, if you’re listening please can I win the lottery so I actually can buy one of everything at Hush?!)
All the best,”
Victoria (Feb 24 2012)
“I was not able to leave my feedback on specific products, as they were in the sale, and no longer seem to be on your website.
I just had to write and tell you how delighted I am with my new PJs! I’ve been looking for a while now to find good quality PJs at a reasonable price, and stumbled upon your website. Imagine my delight to find you had a sale on! Who doesn’t like a bargain!!
The fabric is really lovely and soft, making for very cosy and comfortable nightwear. The quality of the fabric and stitching is great, unlike a lot of high street brands. In my view, these are great value for money, and a stylish twist on the traditional PJ shape. I love my new PJs and look forward to changing for bed. I’m so glad I found your site, and bought 2 pairs.
Service was really good, and my delivery arrived sooner than I was led to expect.
Thanks very much, I will certainly be recommending your site to my friends.”
Kirsty (Feb 19 2012)
“Just received grey sloppy joe jumper which is great and have tried several times to buy in the sale and even put name on waiting list but heard nothing. Then day after sale ended your web site suddenly let me order one!!!! So not quite sure how that worked out – but very happy and cosy in my new jumper!!!!!”
Belinda (Feb 18 2012)
Dear Belinda, I’m not sure how this would have happened, I would say that our waiting lists during sale time do tend to be very effective but I will get our web team to look into it. Best, Mandy.
“I thought I should give you feedback on the stretch t-shirts which I have just reordered. My last batch is a couple of years old and very much loved and worn masses. These new ones are shorter, have a different neck (which I like actually) but are a much thinner fabric and less fitted. The arms are much baggier and generally they are not nearly as useful as the old style ones. I did not order any last year so they may not have been changed recently but if ever you were considering changing them back I would be a big customer!”
Lucy (Feb 17 2012)
I always wanted to say what a pleasure it is to receive goods from you. Always beautifully wrapped with an interesting newsletter . In the last one you mentioned a movie called woman in the fifth which i can’t wait to see.
The only thing I would like to see is some vegetarian recipes (i can provide you with some).
Barbara (Feb 16 2012)
“Received my gloves today, 2 working days after ordering. Gloves are great, high quality, great sizing altogether brilliant. Very happy, thank you.
Looking forward to 2012 collections.”
Claire (Feb 15 2012)
“I absolutely love your products. Comfy, good quality and affordable. The packaging is always so pretty too. I also love getting the newsletter. I would love to get this on a regular basis. The recommendations for books and movies, a recipe and a playlist is a great combination! Thank you so much.”
Michele (Feb 13 2012)
“Just have to say, received my latest order from yourselves and it certainly wont be my last!! Packaging and presentation was wonderful and I love love love my new dress!! Thank you thank you thank you. Quality and value are second to none. Wonderful, well done.”
Eilidh (Feb 11 2012)
“I love this company. My pyjamas were exactly what I hoped for, excellent quality and really good value for money. I plan to buy my sister a pair who has just had a baby and will love utilising these in her maternity days.”
Kat (Feb 11 2012)
“I absolutely love my soft and warm pj trousers and vest! As I always have the deliveries to my work, my colleagues are always keen to see what’s inside the beautifully wrapped parcel. We can’t wait to see the new range!”
Karan Hopkinson (January 29 2012)
“Very happy with my hush parcel that arrived today. Gorgeously wrapped up – I was delighted with the quality of everything enclosed. Have worn the cashmere jumper today which is incredibly warm whilst still being fine enough to be figure flattering. Wore with leggings and the denim leg warmers with nude ballet flats. Ballet chic and very comfy too. Love Love Love! Can’t wait to try everything else with the rest of my wardrobe this week. Mixes with everything seamlessly!”
Laura Hinton (January 28 2012)
“Just a wee note to say a big thank you for replacing my scuffs. The new ones arrived promptly last week and my toes are toasty again. Such great customer care is much appreciated! Also the sweet potato and lime soup which was in your last newsletter has become a winter favourite in my house, so thanks for that!”
Debbie Thompson (January 28 2012)
“I don’t usually give feedback but this time I just felt I should. I have just received my first delivery from Hush and I am extremely impressed. The delivery was quick and the facility to leave a message as to where the item can be safely stored if not available to receive the delivery was very useful. But more importantly you can tell it was hand packaged, it was extremely neat, tidy and a pleasure to open. Furthermore there was a monthly letter within the delivery; I was surprised more than anything to notice that it was addressed by hand. I shop online most of the time, and at high end stores, but never have I received a delivery so carefully packed and with a hand written addressed note to me. Hush, you’ve got it sorted!”
Sharon King (January 27 2012)
“Please can you either start to sell or tell me where I can buy the lovely perfume spray you put on your tissue paper. It’s gorgeous. Thank you.”
Jane Solomon (January 26 2012)
“I’ve just received my first Hush hoodie and am absolutely delighted with it – it’s just what I was looking for – so soft and warm. I thought I’d try the mushroom colour first and it’s just gorgeous. I can’t wait to get the other colours now (when they’re back in stock). I must get my order in quicker next time.”
Maureen Lee (January 25 2012)
“I was really excited to receive my pyjamas; they were in the sale and arrived quite quickly. I was really disappointed though; the fabric feels like stiff felt instead of the soft cotton I was expecting. I’m afraid to wash them to see if they soften because if the fabric still feels “felty” I can’t return them. So now I am faced with keeping pyjamas I spent £24.50 on but don’t like; or returning them and wasting £9 on postage for something I don’t have.”
Rebecca Gask (January 25 2012)
“I love my new burgundy dahlia PJS so thank you! In fact, it’s 3pm and I’m still wearing them (not in the office you’ll be glad to hear – I work from home!). They’re the perfect combo of comfy and stylish. Plus I love the little matching bag that they came in – perfect for bringing on nights away from home. Great quality service & product.”
Kelly Thompson (January 24 2012)
“I was lucky enough to be a winner in your December competition and won a pair of pyjamas and an eye mask. I chose the Vintage Rose pattern and it is absolutely beautiful. I am sure I shall love wearing the pyjamas. I also like the little bag which the pyjamas came in.”
Linda Sinclair (January 24 2012)
“Love my new pyjamas from hush. Got home tonight, slipped them on straight away and they are lovely and cosy, a real comfort on a chilly January night.”
Jo Jones (January 23 2012)
“Dear Hush thank you for giving me a great gift idea they are a classic: khaki/sea green star pyjamas.
As she sent z’s up into space
sea green stars made their way to her door
wrapped in delicate tissue paper
and hugged by a box etched
A message inside explained
‘ever more reasons to stay in bed x’
Samuel Bedford (January 23 2012)
“Today I received my delivery – what can I say! I have waited for years to buy long sleeve tops that come below my tummy button, tried all the high street brands – some ok, some quite good but none like the Cotton Henley top and the Stretch Long Sleeve Tee. They are fantastic, long enough in the body and a fantastic fit all over. Thank you Hush for the wonderfulness of these tops! Should have ordered them months ago!
And I loved the news leaflet that came with it!
Thanks again for making me comfortable!”
Claire (January 23 2012)
“Dear Hush, I received my winter floral pyjamas. (They arrived earlier in the week and I picked them up from the post office on Saturday) They are lovely and warm and comfortable and make me very happy when I go to sleep! I think I look quite cute in them as well!
I found out about Hush by reading a forum, where your pyjamas were described as being of good quality – I agree.
My daughter is very happy as I gave her the bag my pyjamas came in!
So I am very happy with the service I received – this is the first time I have bought from Hush – and will look on your website again.
Now don’t forget to pop me in the monthly draw!
Hazel (January 23 2012)
“Last year my mother bought me a cardigan and top from Hush as a Christmas gift. I have worn the cardigan more times than I can count. I just love it. It washes well, maintains its shape and still looks fine. I’m more than happy to have discovered Hush!
This winter, I treated myself to a cashmere tunic in your sale and I absolutely love it. The quality of the garment is fabulous, the design is great and I know I’m going to get a lot of use out of it.
I can’t wait for the spring collection!
Emma Sasai (January 23 2012)
“Thanks for the lovely PJs. They arrived today and are perfect. Really good quality brushed cotton and such a nice design. Was so sick of high-street nightwear – either a bit cheap feeling and grannyish or covered in naff teddies.
The website was easy to navigate, the dispatch was prompt and the packaging was stylish. All in all a fabulous product.
I’ll be back in a couple of months for some spring/summer nightwear!”
Camilla Cary-Elwes (January 23 2012)
“Hi, I bought a pair of pale blue dogtooth brushed cotton PJs a few years ago, they have been very comfortable and of a very good quality. I decided to buy some new ones, the snow drop and also the white floral ones. But choosing a size was very difficult for me as I am a size 8-12 in PJs and there is no longer a size XS. I love my new PJs but they are a bit big. So there’s my feedback, hope it’s useful. I love the communication with the customer with things to do in January, totally my idea of how to spend my limited (I have two small children) free time.
p.s. I hope I get entered into the draw as I would like to get some summer PJs as well!
Can you do some nice slippers and also a nightie which has a boob support, the best ones for this are Bravissimo but you do nicer prettier designs.”
Hazel Tyler (January 23 2012)
Thank you for my recent order, I love the Hush PJ’s so much, they feel so luxurious and soft, I don’t ever want to wear any others!
Hilary (January 22 2012)
“I’m very pleased with my 1st order. Thank you.”
Jean Tomlinson (January 22 2012)
“Your pyjama range is so soft and comfy, and delivery was faster than expected! I originally bought them for my fiancée as he always complains about being too cold in bed, but he wears them all the time and now I want some too!
The only problem is that the style I like always appears to be out of stock in XS, it would be great if there was a function to tell you whether you’d be getting more stock in a particular product and get email alerts when it was, or whether it’s the end of the line.”
Lizzie (January 22 2012)
“As an ex clothing buyer (now a stay at home mum of 2!) I am very impressed with the products. I think the pricing is good, clothes are very good quality and the makeup is great. The level of service is great. The telephone staff are always lovely and the packaging is 2nd to none! I have ordered quite a few things over the last couple of months. The fit is good apart from the harem trousers which even though I have got a size XS could do with being smaller around the waist. I have kept the 2 pairs anyway as comfy but if these are going forward for SS2012 the spec needs looking at. All in all – a great job!!!!”
Tania Leontieff (January 22 2012)
“Totally pleased with my new PJs, a perfect fit and lovely fabric. Well packaged and arrived in a few days. Can’t wait to wear them!!”
Natalie Penniall (January 21 2012)
I’ve recently placed a big order from you and normally I’m in awe of your clothing I just can’t get enough!
However out of the 7 items ordered I’m sending 5 back to my disappointment.
1 product in particular the harem black pant I’ve had similar before and have gone with a s/m but these arrived and are more like a huge large no way are these the size stated on the label.
As for the other items going back I was just disappointed with the fit and quality for the price I paid and they were in the sale too!
I hate to email this because I’ve never been disappointed by anything I’ve bought before x
Toni Connolly (January 21 2012)
“Thanks for the great experience shopping with Hush. I’d left hints for Hush pressies for Xmas (browser windows left open, hints dropped into the conversation etc) but unfortunately didn’t get a Hush package to unwrap. So treated myself to a New Year purchase in the Sale. Easy to order and it came beautifully wrapped so felt just like receiving a gift. Clothes fit and feel great – will definitely be back to order again.”
Claire Palmer (January 21 2012)
“This has been my first order from hush. I must say I am over the moon with your products. They are amazing quality and I’m sure I will be placing lots of orders with you in future. Thanks also to my friend for showing me your catalogue.”
Bev Pinder (January 20 2012)
“Hello, I just wanted to say thanks for the items I received yesterday, they were beautifully wrapped and I’m really happy with them. I love the navy cords and the tunic is very cute.
I also had the slipper socks from my hubby for Christmas which have barely left my feet.”
Emma (January 20 2012)
“Just received my first ever order from Hush and I love it!
It came beautifully packaged, fits wonderfully and I can’t wait to wear them.
I ordered the nightstar pyjamas on recommendations from mums net.
Helen Schofield (January 20 2012)
“I am now the proud owner of my second pair of hush pyjamas and my first pair of GREAT quality harem joggers – which I am wearing in my office today. Although I have not yet received any compliments off any of my clients I am sure that they are thinking “wow those trousers look fab”!
So thankyou for keeping me warm in bed and stylish at work!”
happy customer, Rachel Knight.
Rachel Knight (January 20 2012)
“The tissue paper, the nice scent on everything, the newsletter with a handwritten name, all lovely, but unless you are getting the basics right, sadly, count for nothing. I ordered a long length vest in size S/M, it said S/M on the invoice I received, yet the actual vest was a M/L. I spoke to a delightful girl in customer services who apologised and said she would send the correct size out immediately. 10 days later, a package arrived…with once again the wrong garment in it! This time not just the wrong size, but the wrong top altogether… a long-sleeve t-shirt. Not only is it disappointing, it’s tiring – frankly it’s sloppy. Love your stuff, but your internal communication is clearly below par. Interestingly, both wrong garments were packed by the same person. Perhaps she is having an off day(s). I’m sure there are lots of unemployed people out there who would love her job if she isn’t interested in doing it anymore. Sorry to sound so cross, but I am. Hush packages should be treats to coo over, not annoyances that need sorting.”
Sally Rowe (January 19 2012)
Dear Sally, So sorry to hear about your experience, this is not a reflection of our usual service and is not something we expect our customers to put up with. We have contacted you privately. Best, Mandy.
“Really pleased with my dress and t shirt – hassle free shopping.
Sally-Jayne Ellis (January 19 2012)
“I have just received my first order from you and am thrilled at the quality of the product. The fabric is soft and smooth and the finish excellent. Even the packaging oozed quality and care. I wonder why it has taken me so long to find you ! Many thanks,”
Susan Tompkins (January 18 2012)
“I am so pleased with my order. I was worried that I had missed the postman so made an enquiry to Hush yesterday. First thing this morning I got an e mail back from Catherine telling me where my parcel was and it arrived a few hours later. The parcel itself was a delight in its careful tissue wrapping and I am delighted to say the clothes are beautiful and the quality superb.
Good customer service these days is rare, stunning clothes that manage to look great at all ages is rarer and yet Hush has done both.
Well done and I just placed another order!”
Hilary Stewart (January 18 2012)
“I ordered four items in the January sale; all are gorgeous! Materials are very soft and lovely colours. Good likeness to on-line pictures. Delivery took a little longer than usual, but understandable considering being sale time (still received within 7 days). I ordered one product and then received a phone call a couple of days later to say that it was unavailable as had sold out, but another colour was available which is equally nice, but slightly annoying that I was able to order a product that had sold out. Overall, love the designs and materials, will definitely be buying from Hush again!”
Jemma Harriott (January 18 2012)
“I love all my new clothes – legwarmers, legging and a big sloppy jumper. The perfect outfit for the next two months! Thank you!”
Polly (January 18 2012)
“Well this is very positive feedback. Everything I have bought from you has been brilliant. It is beautifully and simply packaged. Any orders or returns are dealt with promptly and by people who know what they are doing.
We are now known as the ‘Hush Family’ and our age range is huge – not going to mention how big a range. We all love your ‘stuff’.”
Susan Grenfell (January 17 2012)
“I received my pyjamas this morning and the usual hush aroma escaped the bag when I opened it. It’s such a clever marketing tool – brainwashing in such a good way. If you could bottle that smell and sell it I’d definitely be a buyer. It evokes all the good feelings that these lovely jimjams bring – comfort, warmth, happiness, content, cozy… nothing short of genius on hush’s behalf.
A very happy long a year customer who loves your product, loves how you sell it and loves how it’s delivered.”
Emily (January 16 2012)
“Very impressed with your service – and absolutely lovely pyjamas – great quality and style and comfort, I had looked around shops for some and not found any I liked and then I came across yours. Have just bought my second pair.
Also very speedy service.
Sue (January 16 2012)
“Thank you so much for the quick delivery of beautifully wrapped goods. Everything fits perfectly as ever and of excellent quality. It’s always a joy to order from your site.
Got the ‘things to do in January’ leaflet as well which is great.
Thanks once again,”
Jo (January 15 2012)
“Just a quick note to say thank you for my latest delivery-a pair of PJs from your sale. The packaging is just gorgeous, especially the little bag they come in. I didn’t get any PJs for xmas this year so had to treat myself onc the sales started!
I’m a humble writer so can usually only afford Hush goodies in the sale or at your wonderful sample sales just down the road from me, through which I’ve now accumulated a healthy wardrobe of night and loungewear that are wonderfully homely and comforting. I’m actually narcoleptic so spend a lot of time in my PJs-I also write a blog about sleep here: http://artofsleep.tumblr.com/ and will be doing a radio show on London Fields Radio called The Sound of Sleep from February. I also adore your blog and newsletter- Jamsmith is a thing of wonder! Recommended her in my xmas foodie blog on the site I edit http://www.run-riot.com/articles/blogs/christmas-gift-guide-foodies-festive-recipe-ms-marmitelover . We also seem to have very similar taste in music! Also a big fan of Domestic Sluttery,they recommended my London blog once which was very sweet of them! http://londonplinth.blogspot.com/
Happy New Year and thanks again for the new PJs!”
K (January 14 2012)
“Hello, I have just received the two pairs of pyjamas I ordered.
Beautifully packed (and appreciate the handwritten note). Great attention to detail.
I have been ordering from you for several years now. I am always impressed with the quality of fabric and service.
Keep up the good work and have a great year.
Mrs Line (January 13 2012)
“Thank you for my order – immaculately packaged as usual. The Henley dress has been hung up in anticipation of its first wear, but the cardigan was just too much temptation and that went straight on!
I bought my husband some pyjamas for Christmas, and it was casually mentioned if I felt like buying some more of them it would be appreciated – so I think he’ll be quite happy with his sale bargain too.”
Orla Whalley (January 13 2012)
“I have only good things to say about Hush as a company and its goods. I bought Christmas gifts for family and they arrived so promptly and so beautifully wrapped. I was very impressed. I had to exchange one gift and was given excellent service again. The quality of the items, a beret and men’s pyjamas was first rate. I would certainly use this company again. Very friendly service.”
Barbara Lewis (January 11 2012)
“Thank you for my lovely Cashmere tunic and grey basics top to go underneath. The quality of both items are superb and I just love all of your designs; the colours are so me!!
I took advantage of the 25% off in the pre-January sale so it was very worthwhile. Could you please run more offers in the future?
Michelle Vernon (January 09 2012)
“Thanks to Teo…… for wrapping my order so beautifully – everything fits like a dream.
And for personalizing my newsletter…
It felt like getting a belated Christmas parcel!!
Claire Sauer (January 06 2012)
“I love your clothes! The quality is fabulous and everything is so comfortable and useful.
I would like to ask a couple of questions. Have you thought about having knickers to match your vest tops? Just basic high-leg briefs, in your wonderful, useful colours. If you did, I don’t think I would shop anywhere else for my underwear ever again!
Also, any plans for the Long-length Tank in dark navy marl. It would go with so many things.
Thank you so much.”
Jules (December 18 2011)
“Hi – I love your damson colour cashmere crew neck, and wish you did some of your basics in this colour too. I have the ocean cotton henley, and it’s so nice to have a bit of colour on top of the vest tops. I also have the sloppy joe in burgundy, and again love the colour injection from last year’s grey. Hope this helps. Love all your stuff though, can’t get enough of it!”
Camilla Marriott (November 15 2011)
“This is truly the best one on the market, a fantastic product! Please, please continue it in different colours (grey,lilac, black etc) not just white.”
Gabrielle Hunting (November 15 2011)
“Thank you sooo much-i loved the long harems that much that I immediately ordered a blk pair! Amazing trousers, perfect go with everything! Keep up the good work…”
Mel (November 10 2011)
“I have just received the Navy Amy Dress, it is exquisite, sizing, length, everything is perfect!! There is only one problem – I NEED one in cream!! Take note Hush!”
Jen Robertson (November 9 2011)
“Hello Hush. Thank you for causing my hubby nightmares..I know own the long harem trousers in EVERY colour! Could you think about doing a navy pair PLEEASE. I love lovE loVE lOVE LOVE them! Sooooooooo comfortable and easy to wear.
My Mum gave me one of your snoods for my birthday as well and I also Love x5 it! What did I do before I found Hush? Shhhhhhhhhhhhhhhh Thanks so much…please keep developing more and more quality, comfy clothes.”
Mrs G (October 29 2011)
“I got a little Hush leaflet in a magazine I bought not long ago and I was immediately attracted to the type of clothing Hush was making. I’m originally from Norway where the winter period is ALL about wrapping up and keeping warm, so these types of clothes were right up my street. Although I live in the UK, my mum lives in Norway and she (like me) loved the clothes as it’s exactly what you need when it’s -15 degrees outside. She ordered about 7 items of clothing last Saturday (and there is more to come) and it all arrived yesterday in nice box. Opening it all felt just like Christmas as everything was so nicely wrapped. I had to try it all on for her as she won’t be in the UK until next week and everything was lovely!!!!!!
The entire HUSH experience has been wonderful and I recommend your clothes and website to all my friends (UK friends and Norwegian friends). I will definitely be ordering more clothes from you in the very near future
P.S. I made the soup that was in your newsletter and it was great! Keep them coming!”
Sam – Northampton (October 27 2011)
“I was already a Hush customer 4 years ago, I then moved to the States and ‘gave up’ my addiction. On my return to the UK only a couple of months ago, I had kind of forgotten about the extremely comfortable and luscious clothes until a catalogue came through my mailbox for a former tenant. And boy am I glad it did! I have just put my first of hopefully many orders in and cannot wait for it to arrive. I love about 90% of your clothes so it was very, very hard to choose what to buy!
My only constructive criticism……Please can you state where the boots (in particular the black leather and brown suede) come from? They really make the outfits and I would love to know what brand they are!
Oh, and how about some privileges or discounts for loyal customers who spend way more money than they should……pretty please??
Keep up the fantastic range of clothes!”
Linda Francini (October 25 2011)
Dear Linda, we’ve had an overwhelming response for those but they belong to the stylist unfortunately. We’ve had a look around for similar pairs and have posted them in the finish the look section of our blog, Best Mandy.
“Your customer service is brilliant and I love your clothes. The only thing that has disappointed me is your lack of colour this season – all very beige or very dark.”
Sharon (October 24 2011)
“My 21 years old daughter and myself have been hooked with Hush product since last year. Casual and simple yet sophisticated style. I applaud Mandy and staff for achieving this. I received a beautiful Hush hoodie today. As usual it met all our expectations – only minor criticism is although it was wrapped beautifully, hoodie itself was very crushed and creased. I had to iron it before I gave it to my daughter.”
Hisako Stilley (October 24 2011)
Dear Hisako, please accept our apologies for the creased condition of your daughter’s hoodie – we will bring this issue up with the packers to make sure they are being more vigilant. Thank you too for your positive comments, Best Mandy.
“I love quiet nights in by myself and I seem to migrate to your site all the time. The book reviews have been spot on and I’m loving the music on your ipods. Just decided to order the silk nightie and legwarmers to round off my guilty pleasure! Thank you so much.”
Karin Howey (October 23 2011)
“I am always so happy to receive your newsletter by email. Movie reviews especially appreciated – have loved every recommendation you’ve made!”
Jane(October 21 2011)
“I was very excited when my lovely package of Hush goodies arrived, but tried them on and they were to big, packaged them up sent them back, a few days later the smaller replacements arrived; so I got to enjoy opening them again. This time they are perfect, and I was really impressed by how easy and painless it was to exchange them.”
Emily (October 20 2011)
“I am starting to think about Christmas and decided to treat some of the ladies in my life to some Amelia Rope Chocolate (handily on special offer) and Lucia Wild Ginger and Fresh Fig soap. I also chucked in some Spiced Winter Red Tea just for me, apparently it’s especially good with brandy! Everything arrived very quickly and as usual included the latest newsletter. I am also following on Twitter and enjoying all the posts and hearing about all the offers!”
Louisa (October 18 2011)
“I have just received my first Hush order and I’m really pleased with it – lovely colours, great quality. I got the sizing wrong but I think that’s often the way when buying clothes from somewhere you haven’t tried before. The only thing that would have helped my purchase would have been to know the weight (eg heavy knit or thick, or fine or light)of the knitted dresses – I bought the 3/4 sleeve one and when it came it was a thicker knit than I thought it looked in the picture and didn’t suit. But I’ll be buying again!”
Lucy Willmore (October 17 2011)
“As a new customer to HUSH I am very impressed! Everything I have ordered is perfect for me and my style. All have arrived in good time and beautiful packaging. I will be frequenting this on line shop regularly. Many thanks for simple but perfect clothing.”
Kara (October 14 2011)
“I was just beginning to think that I had exhausted all desirable online clothing retailers when I received your catalogue through my door. I really loved your collection it seems to mix fashion and luxury with function and comfort – it’s great.
I have just received my snuggly pyjamas, hoodie and jersey scarf and am really, really pleased with them. I also appreciated your newsletter and have already bought the book you recommend and the watched Country Strong. Please keep sending stuff to me!”
Alison Evans (October 13 2011)
“LOVED the items I ordered! (PJs, vest with inbuilt support & the Henley top). Incredibly flattering fits plus super-comfy… Have ordered more & looking forward to receiving them – my only wish would be for delivery to be marginally quicker…”
Sarah Durston (October 13 2011)
“Excellent personal touches in placing the order by phone, receiving it promptly and beautifully packaged and enjoying wearing it. The newsletter (and recipe!) were a nice touch.”
Barbara Foran (October 12 2011)
“I bought some lovely pyjamas from your site (my first order) this month. I bought them as a present for my partner. They arrived quickly and ordering them had been easy. The way they were packed was lovely and I like the inclusion of the newsletter. The size and colour were slightly wrong so I returned them, and found they were exchanged with no fuss and really quickly. Great shopping experience. Thanks.”
Fionna McEwan (October 11 2011)
“I would love to report how thrilled I am with all my purchases but each time I’ve tried to do so – clicked on the ‘write a review’ line – it won’t let me, nothing happens. So may I say here & feel free to quote me on the appropriate pages that I LOVE both leggings for their soft, comfortable feel & especially for being long enough & coming up the waist (as they should for ultimate comfort & from one who wore leggings when they FIRST came into fashion & lived in them!) which makes them the perfect & most value for money leggings I’ve ever owned. Likewise for the slim leg joggers: just the right amount of room in the leg & gently gathered at the bottom for cosiness & style while nicely fitting at the top for comfort & flattering the hips. I would recommend these to all unreservedly.
Thank you for such excellent quality & service.”
Mrs K M (October 11 2011)
“Hi hush. This isn’t really feedback (although I am always impressed with your service and fabulous clothing) but I wanted to bring the Welsh band Paper Aeroplanes to your attention for your blog. You may well have heard of them but based on your other music reviews, I thought they may be right up your street. Hope you like them, we adore them!
Jo (October 9 2011)
“Love these trousers! Only ones I’ve found that are flattering- I’m quite short and other brands have made me look ridiculous and dumpy- this roll down style is perfect and I feel glamorous wearing them especially matched with a blazer, as suggested!
Quick delivery. Beautifully wrapped and packaged- I’d be happy to order something from Hush as a present for someone and have it delivered directly to them.
Thank you Hush, I love your looks, inspirational ‘wear with’ ideas and all products.”
Zoe Dixon (October 8 2011)
“At last -loungewear that’s ultra comfy and covers your bum in the cold weather without making you look like a sack of potatoes – thank you!”
Orla Whalley (October 08 2011)
“Very pleased with my blazer, long harem pants and silver hoop earrings. The material for the long harem pants is so soft, with a lovely drape, doesn’t crease or cling. The silver hoop earrings have become my everyday earrings of choice. The blazer is a good definition of smart casual. The only item I didn’t like and returned was the harem joggers, the material wasn’t as good as the long harem pants, more clingy and creasy. Products well packaged and presented.”
Jackie Toulmin (October 7 2011)
“Hi. Very good quality, good fit and excellent delivery.”
Margaret Radway (October 5 2011)
“My first order arrived today and finding it wrapped so beautifully in tissue paper made it feel like a gift had arrived. Great attention to detail and I enjoyed the newsletter too. Thank you.”
Alex Jenner-Fust (October 5 2011)
“I stumbled across Hush quite by accident, receiving an unsolicited catalogue in the post, which I would normally throw away. I’m also not normally keen on the newsletter idea but yours is more interesting than most coffee table mags! I have just made beetroot cake for the second time and it’s an absolute revelation! Just think one should be told when one is doing a good job and I think you all are!”
Fiona Oxley (October 4 2011)
“This was the first time I have ordered anything and I am very impressed. The clothes arrived beautifully packaged. The dress and leggings are very good quality and good fit. I am pretty tall and the leggings are actually almost too long. I will definitely be ordering again.”
Rachel Stone (October 4 2011)
“Wow Hush! I don’t know how I found you but I’m glad I did. Your clothes arrived the following morning and they smelt so beautiful I had to try them on immediately – do you perfume the tissue paper? Such a lovely touch. All absolutely as I’d imagined, although the blue cardigown is a bit itchy! I’m hoping the first wash will solve that. The Jersey snood looked ridiculously huge but it worked! Fabulous. I will be coming back for more. Thank you!”
Melanie Cantor (October 4 2011)
“Just received my gorgeous items. Loved the packaging and the way it was all neatly packed and the clothes are stunning, really cool!”
Heidi Cotton (October 3 2011)
“My parcel arrived today, a HUSH cardboard box, and inside, my harem trousers (which are great) in tissue paper, beautifully packaged with care and attention. The newsletter personalised with my name was a nice touch. Thank you for excellent service. Warm regards,”
Sheena Genn (October 3 2011)
“Hello Hush, I am so glad that your catalogue happened to fall through my letter box! I ordered your leg warmers and long harem trousers (plum): love lovE loVE lOVE LOVE! Took a 2nd attempt to get the trouser size right, but the quality and service you offer is second to none! Just about to order a few more items…I wish I could have the whole catalogue but I think my husband might have something to say. Please please please can you do leg warmers in more colours…. THANK YOU.”
Vic G (October 3 2011)
“Dear HUSH, I just wanted to let you know how thrilled I was with my recent order of your Amy Dress, Plum slim fit Leggings and stretch grey long sleeved t-shirt. WOW!! What a fabulous look. It was so good my husband said I looked 10 Years Younger. What can I say???? THANK YOU AGAIN!!! Another winner! Looking forward to my next order. Kindest regards,”
Julia Harries (October 3 2011)
“A wonderful friend of mine has just introduced me to your company and I am thrilled with the products, service, packaging, newsletter. A little treasure trove – what a find!”
Tyrena (October 2 2011)
“This was my first order from Hush and I found it a good mid – priced nicely presented catalogue. I ordered the dress in XS and Berry, though the colour was more amethyst than berry, but a nice colour anyway. I am a size 8 and just over 5ft tall. There was no mention of length and I found the dress a little short for my great age, but a good fit and I think I will get away with it with thick tights and long boots. The material is a very nice quality. It was beautifully packed and arrived promptly.”
Mrs Tessa Ellis (October 1 2011)
“I picked up a hush magazine at a friend’s and placed an order. I’ve just received my items beautifully presented and smelling good. The items seem very good quality and I’m very pleased with my purchases so far. THANKS.”
Katie Hayward (October 1 2011)
“I do a lot of shopping on line. My shopping with Hush has begun with a very positive experience. I feel a good deal of thought has gone into the customer care side of your business with free p&p and returns for a new customer and I especially like the idea of a newsletter with a recipe, what’s on and how to put a look together! This gave me a sense of inclusion and part of something. Also the presentation and packaging are all part of the shopping experience to me and that is spot on too. Thank you. The product I ordered has actually exceeded my expectations so here you have one very satisfied customer.”
Maggi (October 1 2011)
“Delivered on time, lovely packaging. I am not stick thin and 6 ft 4. I have, however kept the leggings as they are the right colour and good quality, even if they are almost long enough to be socks as well.”
Bridgette Chase (September 29 2011)
“Hi, I would like to say I was so impressed with my heart bracelets which I ordered. I ordered them as gifts for my bridesmaid and they are wrapped really beautifully. Perfect for gifts. I do also love the newsletter. It’s just made me want to buy more. I hope I win the voucher as I really want that lush mustard wallet. Thanks.”
Laura (September 28 2011)
“I have just placed and received my first order with Hush. I phoned to order as my computer crashed halfway through. The service was friendly and helpful and I loved the clothes too.”
Emma Grist (September 28 2011)
“Many thanks for the cardigan which I am delighted with – perfect in every way and exactly what I wanted. In fact, it was better than I expected as I had been concerned that the colour would be too pale but it is an ideal ‘natural’ rather than a ‘cream”. It’s a great fit and will be very useful when cooler weather arrives. It arrived quickly in good quality packaging and the newsletter was a great additional touch. I will definitely order from you again. Best wishes,”
Louise Adams (September 27 2011)
“I always love receiving packages, but none more so than from Hush! Everything is always wrapped beautifully and with great care. The things I’ve ordered in the past are of the best quality and withstand endless wearing! So it’s with great excitement I have received my most recent order of your 3/4 Sleeve Dress, Lattice Stitch Tunic, Knitted Leggings and Moss Stitch Snood!! So, as much as I love Indian summers I can’t wait to wear my winter staples!! Many thanks!”
Daniella Dinardo (September 26 2011)
“I loved all of the items I have ordered. The quality, the style, and it was all beautifully packaged and arrived in good time. Keep up the good work, I am now going to order some more items. Thanks.”
Tracy Whelan (September 26 2011)
“Hi, I posted last week to review my order from you when I ordered a knitted dress from you and you sent me a jumper instead. Anyway you have now sent me the dress that I originally ordered and when I opened the box you actually sent me the correct item this time (well done) but to my huge disappointment the dress has a hole in it so it is coming back to you and this time I don’t want a replacement just my money back. This is the first time I have ordered from you and it will be the last. VERY DISAPPOINTED. I am not impressed at all.”
Rebecca Busby (September 26 2011)
Dear Rebecca, I entirely understand your frustration and I apologise profusely. We do make occasional errors as it is a human process, but I think on this occasion you have been especially unlucky. In the majority of instances I think we do a really good job but clearly not in this case. We have contacted you personally and shall be sending you a little something by way of apology. Best wishes, Mandy.
“You were doing so well…. easy to use website, use of models gorgeous enough to make me want to buy your clothes without putting me off, affordable pricing, swift shipment and delivery, very nice packaging and end products that were exactly what I was expecting (actually they were even better) but then you blew it…. you spelt my name wrong, it’s LouisA with an A. Don’t worry I am only joking, if I had a £ for every time someone has spelt my name wrong I would be a very rich woman, I blame my parents. I actually liked the way that the delivery note was hand written and thought it made a nice personal touch. Well done with everything else – really very impressed!”
LouisA (September 26 2011)
“As a new customer to Hush I’d like to say how impressed I am! Ordering online was easy and I liked being kept up to date with how my order was coming along via email. I was particularly impressed with how the clothes arrived (really nicely packaged) and the quality of the garments. I also like the added touch of the newsletter. All in all, I’m very happy and look forward to shopping again soon! Many thanks!”
Amanda Roberts (September 26 2011)
“Lovely clothes and packaging, great customer experience overall. Really good fabric feel. The Henley dress is absolutely great and so versatile making all combinations truly effortlessly chic.
Only fault is that the seams on the leggings are quite weak
Linda Herrera (September 26 2011)
“I have been looking for clothes for a yoga retreat and was giving up hope. Luckily your catalogue arrived and I now have the perfect yoga pants and a cover-up – the long harem trousers and the Hush Hoody. Hint – how about a few short sleeved tops, not too tight- which would make a perfect ensemble for my sessions. Love the clothes.”
Patricia Anne (September 26 2011)
“I received the brochure as a mailshot and normally I don’t ‘go there’, however I really liked the laying casual look, varying textures along with the colour schemes and thought I’d give it a go!
The parcel arrived in good time and the clothes were beautifully wrapped. The idea of having a personalised newsletter made it all the more personal, great marketing!
The customer services by phone was a very pleasant experience too and, as a rarity, I felt the company offered the small boutique service and attention but with on-line purchasing.
I have to send a couple of items back as they were overall too large for my petite frame size 6 really and 5’1″. The long sleeve v neck T didn’t look the best quality but was very soft, I’m slightly dubious of how it’ll wash as the care instructions say cold, careful machine wash, which for a white cotton T shirt is rather delicate – so I’m hoping it gets any marks out well on a cold being white in colour and that the garment keeps its shape.
Overall the brochure, clothes and service tempted a normally defiant mailshot shopper so that is saying an awful lot!”
Liz (September 26 2011)
“The Harem Pants are so comfortable, well-fitting and good looking I got them in 2 colors! I am seriously considering getting a back up pair in each color for when I wear these out!”
Deborah Hladecek (September 26 2011)
“This is my first order with Hush. I bought the sloppy joe in Navy and the Amy dress in Fog and wrist warmers in damson. The many photos showing different looks put together were so useful in helping me choose my colour combos, so thank you for those. Both lovely – can’t wait for a crisp autumn day to take the Amy dress out for a kick in the leaves. The fog is a great colour – with navy it becomes a grey-blue and with other colours it’s a true grey.
I liked the personal greeting and sign off and the packaging was great too as it adds a touch of luxury to the order – missing when you get your clothes delivered in a plastic mailing bag.
The clothes I’ve seen on the website really fit in with my style I have a friend who explains synchronicity as when you’ve made the right decision for you there are all sorts of coincidences that slot into place on the way – and I had said to myself last week that I must look up a recipe for chocolate beetroot cake because I’d been wanting to make one for some time and lo and behold your newsletter arrives with one!”
Orla Whalley (October 23 2011)
“First time using your company, very impressed with the personal approach. This has really encouraged me to use you again and recommend to friends. Quality of goods very good. Liking the competitions!”
Suzanne Hamilton (October 23 2011)
“Thank you very much for prompt excellent service. The goods arrived within three days, beautifully but not excessively packaged. I bought them as stocking filler gifts so can’t comment on the goods themselves, but everything about them looks very promising.
I was also pleased to discover all the unexpected and interesting things on your website.
I look forward to ordering from you again.”
Eileen McKee (October 23 2011)
“Hi – I have been enticed by the thought of brownies to leave you my thoughts – you are one of my favourite online shopping companies, and I have tried a few! I think I am a bit of a shopping specialist, much to my husband’s despair.
I am writing this wearing my new butterfly shawl. I love the emails and the latest newsletter, am tempted to take up a few of the recommendations, which is a miracle considering I am a stubborn old mule who always knows best.
I think the clothes are really good value for money (dull but important these days), I am currently tempted by some harem trousers in black as I loved the mushroom ones from the summer so much. I am wondering though if they are the same weight as the summer ones, as they may not be warm enough for winter.
That’s enough for now; I am supposed to be working.”
Sharon Kenyon (October 23 2011)
“I recently attempted to order from Hush for the first time and having decided on the lovely products I wished to purchase in your brochure, went to your website to place my order.
The order went through to the payment page and I duly entered my credit card details and was then directed to the Barclaycard Secure page. Unfortunately there was no confirmation of payment notification and the basket page reappeared. My husband then attempted to pay using his card and again the same thing happened.
When I phoned Customer Services the following morning I was greeted by a very friendly lady and she explained that the website must have frozen and the card purchase was not processed. She then put the purchase through, saying my lovely bits would be with me in 2-3 working days. Happily, my trousers, sparkly bracelet and soap arrived this morning (within the 3 working days) and I am very pleased with them.
I was also delighted with the friendliness of the young lady who attended to my query/phone call and her efficiency at rectifying the problem. I have been impressed with the speed of delivery and the quality of the packaging too. I shall definitely shop at hush again!”
Charlotte Peers (October 22 2011)
“Hi there. Just to let you know that once again I am pleased with my item ordered! Always true to the description and always arrives so nicely packaged… thank you! I will be sharing my enthusiasm for HUSH… albeit a secret I would quite like to keep to myself!!”
Julie Morgan (October 21 2011)
“Hi, I thought I would leave feedback as I have just received my order and you did ask! Anyway I received your catalogue in the post and as I have never heard of Hush before I had a good look. Your catalogue looked really nice and I liked the look of your clothes so I ordered the knitted Henley dress in berry. I have been really looking forward to having my dress so was excited to receive it today. Anyway once opened my box contained the knitted henley- NOT the knitted henley dress – I’m quite short but even I would not get away with wearing this as a dress!!! I am very disappointed as I was excited about my purchase and it is my first experience of ordering anything from you. I spoke to a very nice lady on the phone who is now sending me my dress as ordered (hopefully) and I am now about to drive to the post office to send your jumper back to you.
Sorry to be a ‘not so good’ feedback – but not a good first impression.”
Rebecca Busby (October 21 2011)
Rebecca, please accept our further apologies for this error. Packing mistakes are very uncommon and we hope that once the dress arrives your experience will take a turn for the better. Best wishes, Mandy.
“Hi! I ordered the harem pants after seeing them on someone (a complete stranger!) and asking where she got them from. From that moment everything about getting the pants was easy and straightforward. I found them quickly on your website and received them a few days later. The quality is incredible and being 5 months pregnant I am so happy that I can wear them now and after the baby is born! I love the way they look and feel, the packaging was great and I really liked that the newsletter was personalised to me! I appreciate great quality and service but it’s the little unexpected personal touches that really make a difference. Thanks for that!”
Eve (October 20 2011)
“I was grateful for the courteous and prompt service and delighted with the quality of the product.”
Philippa Higgins (October 19 2011)
“I recently made an order for the tonal knit dress which is lovely. However on the back neck label it stated the size I wanted (XS) but the swing ticket stated M/L. It was a little confusing but luckily the dress fitted and did not have to return it! Just thought I would let you know so you can inspect your stock for future orders.”
Helen Stone (October 19 2011)
“Have just received a number of items (including socks, snood and bubble stitch cardigan) as birthday presents, having never purchased anything from hush before myself. Was pleasantly surprised and have yet to take the cardigan off! Lovely materials, will last me all through winter and then some.”
Grace Hatton (October 18 2011)
“Hi, I would like to let you know that I am very pleased with my Tee and the quality is lovely. It also washes very well! A great “basic” for anyone’s wardrobe. Thank you Hush! Best regards”
Anna Hill (October 18 2011)
“I ordered my cream snood a couple of days ago – extremely pleasant and efficient staff and it arrived today – perfect – exactly what I had expected, good quality and good design. I am extremely pleased.”
Wendy Chambers (October 18 2011)
“I just wanted to say that I was very pleased with the snowdrop pajamas and top I received last week. The box of cereal was a great treat! Softest jammies in the world! Thanks so much. Ta,”
Julie Johnstone (October 17 2011)
“I was so excited and thrilled to receive the black harem trousers from Hush. I am a young at heart 46 year old and these trousers made me feel amazing and youthful… many thanks to Hush for making me smile!”
Lisa Lucas (October 16 2011)
“Very pleased with my purchases and the prompt delivery just sorry I didn’t know about you sooner! Lovely selection of goodies in your catalogue.”
Lisa Bradley (October 16 2011)
“I love your products and your customer service is fantastic. I recently made an order and some products are not available for a short time and you made sure i was aware of this via email and delivered the rest of my order very quickly. I recommend Hush to all of my friends.”
Sarah Stokes (October 16 2011)
“I have been stuck at home for over a week now with a really bad case of chicken pox and my whole hush range (collected over the years) has been a saviour. There is so little I can wear for fear of popping my spots, but the lovely soft fabrics and relaxed styling is perfect. My favourite is the sloppy joe dress teamed with some leggings and a light scarf and my uggs. In this I at least feel like human, warm and comfortable (as you can be when you’re itching). I can’t wait to be able to get out and about and wear the dress with some knee high boots. Thank you so much for all your lovely clothes, they have certainly helped me through.”
Sharon Pollard (October 15 2011)
“Each time i have used Hush i have been very pleased with the standard of customer service the girls on the phone are really helpful and polite, the product always arrives quickly and i love the way they are wrapped so prettily – a real treat. Thumbs up to all at Hush.”
Rachel English (October 13 2011)
“Thank you – your service is always prompt, helpful and efficient. I have bought a beautiful blue dress and t-shirt from you, and can’t wait for the weather to get a little chilly to start really enjoying wearing them.”
Harriet Halfhead (October 13 2011)
“Loving my Long Harem Trousers in charcoal and black, thanks so much Hush.”
Elizabeth Barker (September 12 2011)
“Thank you for a fantastic site! A question I had about sizing was answered instantly, the delivery was much, much quicker than anticipated (and FREE, that’s rare!) The clothes fit perfectly and I can’t wait for colder days when I can start wearing my new loungewear. I will be doing all my loungewear shopping on the site from now on. Many thanks,”
Synva (September 12 2011)
“Hi. I recently placed an order via the website making use of the pre-autumn launch promotion. I then received the catalogue through the post and noted a price difference on one of the items.
I phoned hush out of hours and left a message. The next working day as soon as you opened I received a call back, my issue was dealt with extremely efficiently and professionally but still maintaining that friendly nature which I have come to love Hush for. As well as my original issues I noted that I had also made an error, which was not picked up by the website and again that was no problem for the staff to resolve. Amazing service and one of the reasons I will continue to shop with Hush. Many thanks,”
Shona (September 10 2011)
“I’ve just received my first order from Hush and am really impressed with the clothes and service. The website is great to use – I love being able to hover over each dress and see how it will look on. It’s simple, not too much to choose from, but a good range. When the clothes arrived I didn’t expect the fabrics to be so soft and lush – everything feels really well made and I love the high natural fibre content – I usually shop from White company, but recently their leggings etc are full of synthetics and I won’t wear them. Also loved the brown wrapping and the personal touch of knowing who packed my clothes. I’m a really picky shopper, massively into high quality, luxurious feeling clothes and I’m really pleasantly surprised! Thank you”
Liz (September 10 2011)
“Lucia soap – Tea Leaf and Wild Honey. I bought it mainly for the packaging which is very pretty. However, the soap smells nice – it has a subtle smell that you don’t tire of quickly. It lathers very well and leaves the skin feeling smooth. “
Teresa (September 9 2011)
“I just wanted to email and tell you how happy I am with my recent purchases from you! I was first introduced to your PJ’s at a Christmas fair a couple of years ago and have loved them since but this is the first time I have ventured in to daytime wear and I am thrilled! As a mum of three under five I am on the never ending hunt for practical yet stylish and I think I may have ticked the box this time. I look forward to what you come up with in the future. Many thanks,”
Becky (September 9 2011)
“Grandad top. Bought one and liked it so much that I bought another – great for layering and easy to wash.”
Elizabeth Robson (September 8 2011)
“Thank you for your efficient service. I was kept up to date with the progress of my order and when it arrived it was well presented. The trousers i ordered were a good fit and good quality. Thank you so much once again.”
Jacqueline Scott (September 7 2011)
“Dear Mandy, My Hush box arrived today. The Cashmere boxy sweater is divine and it is cold enough here to wear it straight away. yippeee!!!! The Cord skinny trousers are really great. I never buy trousers on line because I am afraid they won’t fit, took a chance with HUSH and the fit is perfect. I am a perfect 10 how great is that? Thank you so much for having such fabulous things, I sleep in your PJs every night and now have to go through the website again and get something to complete the sweater/skinnies look. Many thanks and keep up the wonderful work.”
Fran Giacomini (September 7 2011)
“Excellent service, customer service, delivery and products. Couldn’t do better. Well done!”
Linda Fuchs (September 6 2011)
“I am so pleased to have been recommended to you by a friend, I have two small children and your clothes are absolutely perfect for the school run and life at home. I have recently ordered some t shirts, vests, leggings and socks all of which are fantastic, however the cashmere tunic I ordered was disappointing as it was enormous (I am a size 10 and ordered a S/M) and very boxy shaped. I have returned it. Other than that thank you for providing a great service and really excellent website. With regards,”
Bella (September 5 2011)
“Summer slouchy. Liked it so much, we quickly ordered another one!”
Annet Gardner (September 3 2011)
“Pyjama trousers just perfect for sleeping and slouching. Size 8 is a good fit, if you are very slim and slight, you’ll find them too big but there’s a drawstring at waist. Lovely, beautifully wrapped, my daughter loves them to bits!
Annet Gardner (September 3 2011)
“Just received my black long harems, and they are fab! I am only 5ft 3 and they fit perfectly. I will say i am usually a size 10 but ordered the 8 after reading some of the comments, and they were right, perfect fit. I also asked for these to be delivered asap as i wanted them for my holidays, and they came very quickly, so thank you hush!”
Alex Carfoot (August 31 2011)
“Excellent shopping experience. Lovely clothes, delightfully wrapped and excellent and friendly customer service.”
Sharon (August 30 2011)
“I can just tell that I’m going to live in this dress this autumn/winter! I love it!! I took it straight out of the box and put it on over my turned up skinny jeans and pumps and it will look equally good with leggings and boots! It’s cosy it’s stylish and it’s gorgeous! HUSH-please can u do it other colours now?!!-pplleeassse?!!”
Louise Condon (August 19 2011)
“Very pleased with my order. Very quick delivery and the product itself was very good quality. LOVED the packaging and enjoyed unwrapping my goods. Also i found the newsletter very interesting. Kind regards,”
Sandra (August 25 2011)
“I love this skirt, it’s just the right length (i.e long enough to wear with bare legs if you are over ahem… 30.) It washes fantastically well, even when you spill stuff down it (oops) and keeps its shape really nicely. The cut is flattering and the fit is spot on. Quality of course is excellent, but then it’s from hush so I probably don’t need to mention that. It looks cute with a little t-shirt and flats or flip flops but I’m already planning on wearing it with opaques and biker boots and a big jumper in the winter too – is that wrong?
There’s something super lovely about receiving that hush box in the post – it just feels special and your clothes are so nicely presented – the online shop is easy to navigate and the purchase clearly laid out. Returns are so easy to and nothing too much trouble for the staff – so nice to be treated like a customer – so many places now treat you as an inconvenience. My only problem is they keep sending me these emails tempting me to buy more…”
Alison Rowan (August 23 2011)
“Hush PJ’s are sublime, the material feels so soft, they are so comfy to wear. The delivery time is brilliant.”
Carol Danielli (August 23 2011)
Just to say that your leggings are really soft and comfortable to wear.
Leonora (August 20 2011)
“After trying to buy some pj’s on line I found that my transaction wouldn’t go through. I then discovered that my card had in fact been deducted. I contacted yourselves to find out that the details had not reached yourselves. However one of your service staff quickly processed everything and I received my pj’s beautifully wrapped. Thank you very much.”
Vanessa Hernandez (August 19 2011)
“Thank you! The excitement of receiving my HUSH delivery in the post, such a gorgeous selection of products which come beautifully wrapped: a perfect gift for yourself. Can’t wait to cuddle up in my new jammies!”
Helen (August 19 2011)
“I had a disaster on holiday and ruined my hush dress (luckily I had bought two away with me!) Immediately I ordered another two online and they were duly waiting for me when I arrived home. Your dresses are fab to wear on holiday…I now need the British sun to shine so I can wear my new ones!
Julia Wilkinson (August 18 2011)
“I love your website, so beautifully designed and thought out. Trouble is I can’t find out who made it for you! Any clues?
Ought to add I read the Crimson Petal and the White last year on holiday loved it yet couldn’t wait to finish it at the same time – it’s quite a slog…Was quite excited by the TV adaptation and thought it might be easier on the eye than the book (such small print!) but like you could only cope with the 1st episode.”
Fiona Johnson (August 12 2011)
“My order is always delivered promptly and beautifully wrapped.
I can guarantee that not only will I be unwrapping beautiful clothes and accessories but that the quality of my purchases will be high. The fabrics wash well, don’t shrink when washed or fray at the seams after being worn and worn.
Sometimes the sizing is a little inconsistent. S/M in one style is a S/M at other times a small… the henley tops for example!
I look forward to the winter collection with anticipation.
Love the blog btw!”
Clare Wilkins (August 11 2011)
“What a wonderful way to start my day – a delivery from Hush!! After a pretty awful night courtesy of my children, I woke up in a less than charming mood. A knock at the door at 7.30, my husband grumbled who’s knocking at the door at this time of the morning and there it was my beautiful box from Hush. I opened it and was just so impressed with the packaging and completely thrilled with the mini-magazine, so cool!! And finally my blue dress which I love and looks gorgeous on! So thanks to Hush my mood went from sad to very sunny! Brilliant service all round. Thank you”
Sarah Buggy (August 10 2011)
“The striped scarf is a really lovely scarf – nice texture and length, and smelt beautiful – the scent lasted for ages too, Thanks”
Joanna Kite (August 8 2011)
My parcel arrived this morning filled with various pairs of bed shorts, and smelling dreamy. This is my third package from Hush and the first time I have treated myself to the gift box lined with candy pink tissue paper – I was delighted and felt like I had bought myself a lovely present.
So far I have bought three of your dresses across winter ’10 and summer ’11 collections, and now the bed shorts. I was a little worried that the shorts might be a bit too….Kylie….but thankfully only my legs are hanging out! They are perfectly comfortable and stylish and cool, with enough respectability to make them super sexy.
I cannot wait for the new Winter collection so please send me one of your beautiful catalogues in the post as soon as you can – I hope there are some snowy pics as I really love winter time.
Thanks again for being a fabulous, stylish and easy place to shop by mail order. Love your clothes.
Jacqueline Ann (August 6 2011)
“Thank you, my parcel arrived quickly and as usual beautifully packed. The fit is great, and haven’t had to return anything.”
Debbie (August 6 2011)
“Just ordered two dresses from Hush in the Sale – arrived today and I am very happy. I have ordered from Hush a number of times before and it’s so nice to receive the package. Beautifully wrapped like receiving a present. Love the dresses, love the quality, and love the presentation.”
Stephanie Miller (August 5 2011)
“Just wanted to say many thanks to all at Hush, I have just received my Marine Mustique maxi dress in S/M and it is perfect. After adding my name to the waiting list for one of these dresses I was really impressed with how quickly I was contacted that one was in stock and then how quickly I received the dress. You were also great when I needed to exchange the item for a smaller size and again all was done very efficiently. i was kept updated by regular emails and everyone I spoke to and emailed was very friendly. I love the dress and have already been recommending Hush to my friends for the customer support, quick delivery and great clothes and Sale. Many Thanks.”
Hannah Watts (August 5 2011)
“I shopped in the hush sale to keep my hospital bag ready with all the things required to look good in the maternity ward! PJs, a henley, a tee, comfy knickers and of course, a cardigown, all currently rather large (I’m due in December but couldn’t resist such lovely goodies in the sale!). All packed and currently experiencing huge cravings for some brownies…”
Mariam (August 5 2011)
“It was like my birthday when the stuff came through the post today, everything smelt gorgeous – would love to know what the scent is and everything was beautifully packaged.
Clothes were all a good fit too.
Never buy stuff online but was really pleased.”
Fiona Jones (August 4 2011)
“I have just received my first purchase from hush, not only did it arrive in less than 48 hours but it was packaged perfectly(even the tissue smelled divine). The dress I bought is lovely and fits!!. Thank you so much.”
Dorothy Sanko (August 4 2011)
“Love my hush purchases and will be wearing the bed shorts tonight as sooo hot. Also newsletter really nice and have just ordered the book and DVD you recommended. Great service!”
Sophie Ireland (August 1 2011)
“My products arrived in 2 working days of order and all fitted perfectly and are as comfortable and well-made as previous purchases. Thank you.”
Sophie Gammie (August 1 2011)
“Gorgeous top/tunic! Thank you so much! Fantastic service and attention to detail as always, very much appreciated,”
Josie (August 1 2011)
“Thank you so much for a speedy transaction. I got my clothes within 2 days of ordering and am really, really happy with everything i have ordered. I love the style and feel of your clothes and will definitely buy from you again.”
Charlie Alvey (July 31 2011)
“Very happy with the service, it came quickly and was packaged really nicely. I have to return one of my items and this process has been made very straightforward as well. Great sale selection!”
Rebecca Day (July 30 2011)
“Thank you for your efficient customer service.
I had a problem with 3 of the 6 sale items I ordered due to faults, and the return was dealt with swiftly and professionally.
I must say, this was a rather disappointing shopping experience, having had to return half of the garments ordered, and I had hoped for a better quality of finish to the garments. I just hope I was unlucky as I adore the styling and Hush’s ethos.”
Charlotte Mellor (July 29 2011)
Dear Charlotte, I too can only assume that you have been unlucky – glad we’ve been able to sort this out since. Best wishes, Mandy.
They just arrived today and as usual the colours are fantastic and the cotton very soft. I was a little dismayed to learn you had added pockets to your pjs this (or late last?) year. I just don’t see the need for pockets on pjs… but I’m glad that they’re at least small and not floppy (i.e. can flip from back to front).
In summary: so far love the pjs… but would prefer them without pockets.
Jennifer (July 29 2011)
“Feedback for the Grey fitted jogger: Love these, couldn’t be happier with them.
Feedback for the printed knickers: Theses are beautiful, gorgeous fabric and look great on.
Feedback for the tee low back with bar: really comfortable and fantastic colours.
Can I just say as well as lovely quality cloths I think your customer service is really very good.
It is always so easy to get anything sorted with you all.
Caroline Murray (July 28 2011)
“I have placed 4 (maybe more…) orders with hush now and have been really pleased with all of my purchases. I love their “proper pyjamas” and I think the small refinements made each season just make them better and better. I recently bought a cardigown which is the perfect lounging garment and makes doing nothing seem rather glamorous. I’m a big fan of hush and think the end of season sale is particularly good value. Keep up the good work!”
Molly Anderson (July 26 2011)
“I loved the two T-shirts I got in the sale. Lovely quality, look great, and such a bargain too!
Thank you very much!”
Emma Sasai (July 26 2011)
“Just had to leave a note to say how wonderful all my sale purchases were. I was hoping that from my big order that I would not like something and be able to send it back but I loved every single thing and now hush has become my staple wardrobe, from the school run to relaxing by the pool it covers everything and now my husband is busy harvesting I can relax in the PJ’s. Even he is impressed as my ‘slouchy’ clothing now has style and he is not embarrassed by holey tracksuit bottoms and scruffy jumpers!
We are still keeping our fingers crossed about the hotel competition but will definitely be keeping an eye out for the next collection and staying up for the next sale date (although it did take quite a while to get everything ordered, even at midnight!) Thank you so much.”
Jo Butler (July 25 2011)
“As always, another excellent product received from Hush! I love the way your products are wrapped, they always look beautiful – even when ordering a sale item. I would highly recommend Hush to any friend and they make excellent gifts. I love buying from you because I feel like I’ve given myself such a treat & the quality is always brilliant.
The only problem I have come across is that express delivery is £9.00. Although I understand next day delivery is more expensive (and don’t mind paying more) this seems a lot – especially when only ordering one item.
Other than that all is good – Thank You Hush.”
Annabel Paton (July 20 2011)
“I liked that fact that my items were wrapped in tissue paper when they arrived, it made the package seem even more special and luxurious. The newsletter that accompanied it was a nice touch too and I look forward to reading and listening to some of your suggestions. I bought two pairs of the silk PJ shorts in pink and charcoal as they were such a bargain! I was impressed with the quality and I felt the sizes where accurate. I also purchased a pair of angora socks which i like, however wish there was some elastane in them as they stretch badly and cannot hold themselves up on my legs, instead slipping down around my ankles.
Ordering from you has been a pleasant experience and I am pleased with my products. I would love to know when your next season’s catalogue is coming out!
Ella Mould (July 20 2011)
“Just a thought: you really should stock maternity wear. I bet a lot of your customers would buy maternity ranges from you!
In particular – stylish maternity night wear. You would just need to add a soft stretchy band at the top of your gorgeous pyjama trousers and stock some long loose vests to go with them.”
Helen (July 19 2011)
“Why Hush is a must! I love hush, i know everything I get from it will be great! I also like buying things for my daughter-sometimes!”
Jayne (July 16 2011)
“Received my order of two gorgeous little pairs of pyjama shorts. I love the quality of Hush and am always spoilt for choice for great basics and comfy separates. I just LOVE Hush”
Michelle Prosser (July 15 2011)
“I love the quality and style of Hush products but the sizing is frustrating. I am a size 14 so am finding your S/M clothes a bit snug but your M/L clothes rather baggy. This does not matter for things like pyjamas but I have just returned a Tank which was just huge on me and, in my opinion, could in no way be described as fitting a size 14! Please would you consider producing clothes that are made to fit a specific size rather than a range of sizes? I am really cautious about ordering from you now because if I keep having to pay to return items that don’t fit, I won’t be able to afford to treat myself!”
Paula Forshaw (July 15 2011)
“Like most people, I have been “watching the pennies” this year, but needed to refresh and replace some items. I ordered some sale tops, including a linen cardigan and henley jumper. They arrived speedily, beautifully packaged-along with the tea, and I am very happy with them.”
Angeline W (July 15 2011)
“I just received my order of Navy Summer Stripe Pyjamas, they are gorgeous, and I just wish the white ones weren’t sold out ….”
Lorena Perez (July 15 2011)
I just wanted to say how much I love the Mustique maxi dress which arrived today. I cannot remember the last time I have bought something and been so delighted with it, in every way (especially on line). It fits, and hangs, beautifully, and looks far more expensive than it even originally was so with the sale price, I really am very pleased.
I am a terrible perfectionist (!) and can usually find fault with all high street clothes. But you get what you pay for. I am over the moon to find that your prices do not reflect the quality of your clothes. You have got it spot on. And I will be shopping with you again and again and again and telling everybody about Hush!
Thank you! Now for one in every colour please!”
Camilla Croucher (July 14 2011)
“I am a huge fan of hush. The clothes are top quality, lasting, luxurious and effortlessly stylish.”
Aislinn MacLeod (July 13 2011)
“…….I love your blog, newsletter, recommendations, feel of your marketing, clothes, shoes, bags, nightwear, coral sloppy jumper, packaging and …..the look of the brownies so please can I have a prize and then I will LOVE you even more and tell absolutely everyone about you!!!!!!”
Julia Hughes (July 13 2011)
“Last weekend I attended a garden party and decided to wear my ‘Jersey Maxi Dress’ for the first time. Within an hour of me arriving I had numerous comments on how fabulous it looked and three ladies asked for details of where they too could buy one! I spent the rest of the day with a broad smile on my face. A very happy customer.”
Emma Taylor (July 10 2011)
“Love your style but find your sizing a bit odd and inconsistent. Generally I need your extra small but sometimes it comes up very small. In my latest order I’ve got a mix of XS and S/M. The XS in some styles is bigger than your S/M, it is very deceptive. Your colour representation can also sometimes be misleading for example on the tulip skirt I have just bought. I the photos it was quite hard to distinguish between the grey and the khaki, in reality they are very different.
Overall I’m a fan though.”
Lillie potter (July 10 2011)
Dear Lillie, as I’m sure you understand sizing will vary between styles and fabrics used. Nonetheless we’re sorry you’re unhappy with the colour representation, if you ever need advice in relation to sizing or anything just give us a call as the girls know the range well and are always happy to help. Best wishes, Mandy.
“I just wanted to say how delighted I was with my PJ’s. Each catalogue that has arrived I over the previous months I have longed for them. Thank goodness, I was able to get them in my size in the sale.
The fit is excellent and I love the pockets in the trousers. My only piece of feedback would be that the button holes weren’t finished to the standard I would expect. At least 5 of them I had to trim the treads just to be able to undo the top to put it on as they seemed sewn on.”
Emma Huxham (July 10 2011)
Dear Emma, I’m sorry you were unhappy with the finish on your button holes, any feedback like this is hugely helpful as any common issues can then be addressed with our suppliers. Best wishes, Mandy.
“Just spent the day in beautiful sunshine, planting veggies in my garden. Came in after a long day to find the postie had slipped my Hush goody box into the house without me seeing. Oh heaven after a lovely long day to open a beautiful Hush box (it’s the tissue paper that gets me, heaven) to put on new PJs and Henley and curl up on sofa to read your latest newsletter with a glass of wine. Thank you Hush for a heavenly end to a perfect Saturday.”
Karen Tallantyre (July 09 2011)
“Excellent, all items present and correct, delivered without any hassle and I like them all – perfect.”
Sue Speller (July 09 2011)
“Just received my beautifully wrapped sale parcel. Gorgeous as usual. Great pj’s and a first for me the little knickers! I love it all The V-neck T-Shirt was great last year so have bought two this year. The vest with hidden shelf is an absolute necessity and now have all the colours so what is going to be next??
Looking forward to more of Hush items Please!”
Candida Nichols (July 09 2011)
“I am more than pleased to leave you positive feedback from the service I have received from your company. Orders arrive in good time from placing an online order. The items come beautifully and carefully wrapped in tissue and I like the personal touch on the invoice of the name of the person who had dealt with and packaged the order, I think it shows you have taken care with the goods ordered by the customer. Communication about your order by email is always good. The quality of your products is lovely, even though at times they don’t always suit me. One suggestion I have is to maybe quote exact measurements for each item (eg. chest, waist) as I think the sizes do vary and S/M and M/L are perhaps a bit too broad. This however, will not stop me from ordering from you in the future. Keep showing us lovely clothes!”
Wendy Lawson (July 09 2011)
Dear Wendy, we do endeavour to have specific measurements on each item – if you need more advice about the hand or the fit please don’t hesitate to give us a call as we’re always happy to help. Best, Mandy.
“Dear Hush Team
Just had to write to say how much I love shopping with you. Sadly I’ve had to return a cardigan I’ve had my eye on for a while as it didn’t fit, but as always it was fabulous quality and a joy to receive your beautiful package. Your prompt and personal service makes it a pleasure to use Hush.
Frances (July 08 2011)
Never sent a review before. I live right by a small harbour (10 minutes to a car), just received my mushroom coloured grandad top and it’s lovely! – only 2 days after ordering. I’m also really happy with my ‘summer jacket’ and brown stripe scarf which I’ve worn loads in Florence, Brixton and Cornwall. The jacket washes like a dream! I’ve ordered by phone and your staff were very pleasant and efficient.
Barbara Foy (July 07 2011)
“I set my alarm for the Hush sale. So please i did as my holiday wardrobe is now complete – Hush have dressed me for the airport and the beach! Loving your clothes and style…and lifestyle tips.”
Theresa Morgan (July 07 2011)
“I absolutely love my recent purchase from Hush. I fell in love with it when I saw it for the first time on your site and just had to have it. It’s beautiful, hangs very well and it’s sooooo soft! Thank you so much for continuing to produce fantastic things!”
Lucy Lister (July 04 2011)
“As always very happy with clothes, speedy arrival and nicely wrapped in tissue and smelling lovely!
Sally Hemming (July 2 2011)
“Every time I open a wonderful box of Hush goodies, I am always met with a beautiful scent – please could you tell me what it is and if I can purchase it anywhere.
I also wanted to say a huge thank you for designing and developing such a brilliant brand, I love the quality and price of your clothing, the sizes fit especially well as I am a new mum and need easy to wear clothes that look good and make me feel great! I also look forward to your newsletter & blog entries – a real treat to look at and read.
I am a lecturer in Fashion Promotion and will be using your brand as a case study with my students this year as I feel Hush represents a creative and accessible lifestyle brand.
With thanks and an inquisitive nose!”
Sarah (June 27 2011)
Dear Sarah, although the possibility of a ‘hush scent’ is something that has been explored before it is not a likelihood in the near future I’m afraid, but who knows what may be developed in the future! We are very flattered that you think so highly of our brand, best wishes, Mandy.
“When placing an order recently it was disappointing to find that the money for my goods was taken from my account approximately two months before the goods were dispatched. Furthermore I was not notified of the delay on the order until after the money had left my account, and when their was an additional delay I was not notified at all. I consider this poor policy and customer service which really lets your company down, as when the goods did arrive they were of good quality and came nicely presented.”
Chloe Nicholas (June 27 2011)
Dear Chloe, It is not a deliberate policy to take money in advance for back orders, I’m sorry if this was not clear. It is just that our website cannot distinguish between in stock and back order items and charges the full cost irrespective. If you order by phone, we are able to make the distinction and will only charge for an item when we are in a position to send it out. We have contacted you personally in more detail, best wishes, Mandy.
“Many thanks for a speedy delivery. I am delighted with the dress.”
G Rodier (June 23 2011)
“Thanks so much for your prompt and polite service. Just a few days after going on a waiting list for a pair of harem trousers, I got notification of the order being processed and the lovely item arrived, well packaged, shortly after. Great!”
Elizabeth Roberts (June 21 2011)
“My recent order of several items from Hush was so great that I re-ordered most items again almost straight away. Great quality, feminine and subtly sexy. Can’t wait to see what is available next season.”
Kim (June 21 2011)
“I have been tempted by your catalogues for a long time, but more than that I have been badgered by a good friend to order something from you! I am not a big Internet shopper as I still prefer the experience of feeling, touching, trying on and the whole experience of going shopping…However, my friend who raves about you, convinced me to order something. So I did…and today my purchase of an Aqua Henley top arrived. It came absolutely beautifully packaged which instantly made it a pleasure to open, rather than the usual, impossible to open, plastic bags, and my postage/delivery instructions were carried out too, plus thank fully there were no promotion leaflets for other companies, just your tasteful and informative newsletter. As for the item of clothing… the colour doesn’t really match the vivid blue online, but I still like it, and I’m not yet sure about the sizing. I ordered a small/medium, as I normally wear a 10/small top, but it is slightly on the large size for me.
But overall I am delighted I tried you and I’m confident i will be back and will also recommend you to other friends…Thank you!”
Helen Meredith (June 20 2011)
I’m not sure if it’s normal, right or even healthy to have fallen instantly in love with an item of clothing as I have this morning with my cropped harem pants! They arrived about 2 hours ago, my kids are still laughing at me as I keep admiring myself in the mirror and declaring ” I REALLY love these”! Wonderful service too, after a really tough few week, what I needed this morning was a beautifully wrapped package of yumminess, with suggestions of things to make me smile over the coming weeks, books, films and music, perfect!
Mandy Farrar (June 16 2011)
“Lovely 3/4 harem pants and although I had to wait for them, Hush delivered when they said they would. Thank you. Beautifully packaged as always. Your service stands out.”
Laura Salmon (June 16 2011)
“Recently placed an order – all received promptly and beautifully packaged.
No complaints at all!”
Ana Rodriguez (June 14 2011)
“Hello there, Just thought I`d write and let you know how delighted I am with Hush. I can`t remember quite how I discovered you but I`m very glad I did. You had sold out of something I wanted but I was contacted on the same day as my initial enquiry and told I could be put on the waiting list for returns. My luck was in because within the week you let me know that what I wanted had become available and I was able to add it to my order. I telephoned my order and was dealt with in a very friendly courteous efficient manner. My goods arrived just when you said they would, beautifully presented with a newsletter I actually did want to read because it was interesting.
I am now the proud owner of my first few Hush garments which are a very welcome and stylish addition to my wardrobe! The clothes are comfortable, the quality, beautiful and in no way disappointing or not a true replica of what is shown on line or in your catalogue. How refreshing to find a company who is so easy to deal with. Wonderful! There are lots more items I have on my wish list and I expect I will be treating myself again soon. Very well done!”
Jane Patterson-Wright (June 14 2011)
“Just received the long grey marl harem trousers which i love, love, love. Wearing with a vest & sparkly flip flops. nom nom nom”
Cathie Rickwood (June 14 2011)
“I really love all hush clothes. Realised yesterday when doing my washing, that I have 25 different hush clothes and then probably more with accessories and jewellery. I also love brownies!”
Helen Brett (June 13 2011)
“I have just taken delivery of my first Hush purchases. They totally brightened up a very grey rainy day. I have lived in my new harem trousers all weekend, they are so comfortable but still super stylish. Having just had my 2nd baby it is such a relief to find a company like yours where your collections are so easy to wear, well made and all at really affordable prices. – BUT still on trend and not at all mumsy!! I was also really impressed with the free delivery service especially as my garments arrived within 2 days beautifully packaged. Many thanks again and I look forward to your new collections.”
Katie Seeley (June 13 2011)
“Thank you for sending the order through. I am very pleased with both the item and the service from hush,”
Rachel Meckler (June 12 2011)
“It would be good if the invoice details were not on the back of the returns form, so that customers still have a record if they need to request a return/exchange.”
Catherine Matthews (June 12 2011)
“Hello Hush I am pleased to say that I have enjoyed using your web site and the products I have bought so far are very good indeed. Keep it up.”
Victoria Briggs( June 11 2011)
“Yet again a fabulous season of loungewear! I so look forward to the new catalogue every season – and my wardrobe is evidence of this as I appear to have a cupboard of Hush clothing!!!!!! Always looking forward to next seasons goodies. Thank you!”
Tracy Muir ( June 11 2011)
“Loved the clothes that were sent from the style to the feel of the fabric. One dress had a factory fault and the professionalism and quick response to getting a new dress sent out and returning the faulty dress negated my issues of returning clothes with internet shopping. Cannot wait for the winter collection.”
Katie Bradley ( June 10 2011)
“I loved the attention to detail (lovely tissue and compact box) and really liked the way you personalised my letter/delivery notes. Will definitely shop with you again.”
Sarah Hartley ( June 10 2011)
“Great dress, perfect fit, getting lots of complements!”
Louise( June 10 2011)
“Although I have returned the two items that I ordered, I have to say they were beautiful but they just didn’t suit me. I was very impressed when I first contacted Hush when I saw that the trousers were out of stock and it was offered to me to go on a waiting list. Then I received a call to say that a pair of trousers were available if I still wanted them. The packaging was well done and receiving the newsletter/blog was a really interesting read. I shall keep contact with this website and look forward to placing an order again. All in all, a lovely experience even though I had to return the items! Thank you.”
Marion Reynolds ( June 9 2011)
“Just received my first order from hush and I’m really pleased. Service was great, clothes and shoes fit perfectly and the packaging made it feel like a lovely present to myself to open!”
Rachel Martin ( June 9 2011)
“My boyfriend bought me the crystal bracelet in black and the striped scarf (brown) for my birthday. Obviously I chose them as his tasted is somewhat…… shall we say masculine??? Anyway, they arrived the day before the big day, but I saved them to open on my actual birthday. LOVED them both. Went up to London for a day’s shopping and had quite a few comments about the bracelet from my friend and sales assistants. It’s so eye-catching and sparkly – I really adore it!
Wore the scarf in the morning (was up at the crack of, and it was pretty chilly). It’s so soft! Was too warm to wear it the rest of the day, but I know I’m going to get a lot of use out of it!
Julie-Anne Mackett ( June 9 2011)
“So impressed with the service, quality of products and the way in which they are packed. Returns and exchanges are made simple.”
Emily Layzell ( June 8 2011)
“Lovely packaging and products – sizes are great and fabric feels amazing!”
Nell Hooker( June 8 2011)
“Hi There, I sadly returned some Harem Pants today, but not because I don’t love them because I absolutely do, just because I am pregnant at the moment so getting things to fit perfectly is proving a struggle! That said, I have ordered other items from you previously and absolutely love the fit, quality and service received, even down to the beautiful packaging! I will certainly be using you again…more likely when I have had my baby in August and am not the size of a house!!! Thanks so much,”
Polly Barber( June 8 2011)
“From the moment I received your catalogue in the post to browsing your website to receiving my first order, the whole experience has been nothing short of refreshing and relaxing. The colours, photos, layout, content and of course the products themselves are all very pleasing to the eye and a pleasure to spend time over. I will certainly recommend Hush to my friends.”
Lisa Rowledge ( June 8 2011)
“Umm not sure I’ve followed instructions properly but giving my feedback on my first clothes order with hush. Love the styles, love the prices. Stating what size outfits the models are wearing is very useful for gauging the right size. Bought two dresses – very pleased with both. Order came in good time and beautifully packaged – a girl never tires of lovely packaging. Will definitely be a returning customer. Best regards”
Caroline Klidjian ( June 7 2011)
“Delivery was quick and everything was exactly as I expected. The free returns offer was especially good. The returns service was very easy and straight-forward. No hassle at all. Thank you for such a great service and for all the beautiful clothes you make. My friends often compliment my gorgeous hush clothes.”
Becca Elson ( June 7 2011)
“Long Harem Trousers Unfortunately didn’t suit me, but beautifully presented and gorgeous trousers, wish they had! Thank You.”
Alison Neilson ( June 7 2011)
“So impressed with the service, quality of products and the way in which they are packed. Returns and exchanges are made simple.”
Emily Layzell (June 8 2011)
“Lovely packaging and products – sizes are great and fabric feels amazing!”
Nell Hooker (June 8 2011)
“Happen to tell a friend how much I loved Hush garments so was delighted to receive a Hush Henley in pink 50% Bamboo 30% Cotton 20% wool – however the quality of this garment leaves a lot to be desired and unfortunately cannot upset my friend by telling her so!!”
Jemima (June 8 2011)
“As we explained, Jemima, there was a problem with some of the brick marl henleys because one batch of fabric had been overwashed – which is why we offered you one of this season’s full-price henleys in exchange. Kind regards, Mandy.”
“I sadly returned some Harem Pants today, but not because I don\’t love them because I absolutely do, just because I am pregnant at the moment so getting things to fit perfectly is proving a struggle! That said, I have ordered other items from you previously and absolutely love the fit, quality and service received, even down to the beautiful packaging! I will certainly be using you again…more likely when I have had my baby in August and am not the size of a house!!!.”
Polly Barber (June 8 2011)
“From the moment I received your catalogue in the post to browsing your website to receiving my first order, the whole experience has been nothing short of refreshing and relaxing. The colours, photos, layout, content and of course the products themselves are all very pleasing to the eye and a pleasure to spend time over. I will certainly recommend Hush to my friends.”
Lisa Rowledge (June 8 2011)
“Love the styles, love the prices. Stating what size outifts the models are wearing is very useful for gauging the right size. Bought two dresses – very pleased with both. Order came in good time and beautifully packaged – a girl never tires of lovely packaging. Will definitely be a returning customer.”
Caroline Klidjian (June 7 2011)
“Delivery was quick and everything was exactly as I expected. The free returns offer was especially good. The returns service was very easy and straight-forward. No hassle at all. Thank you for such a great service and for all the beautiful clothes you make. My friends often compliment my gorgeous hush clothes.”
Becca Elson (June 7 2011)
“Ordered some pyjama trousers in Silhouette on Friday, they arrived on Monday, very impressed that they arrived so quickly and were so beautifully packaged.”
Mrs C Meaden (June 6 2011)
“I only heard about your company a few months ago, and I am very glad I did. I love everything that I have bought, gorgeous and comfy. And the care that is obviously taken in the presentation of the products, and the extras, e.g. the Hush magazine. Love it!”
Elizabeth Barker (June 5 2011)
“Always very happy with the purchases from Hush, good quality, lovely fabric, good sizing and generally excellent service! Thank you”
Tracie Herbert (June 5 2011)
“Love the look and feel of the clothing the only criticism would be that the harem trousers I just purchased were a little loose at the top where you fold over. I thought they would be more elasticated so if you wanted to wear them not folded over you could but apart from that I’m really happy with everything. Packaged well too.”
Emma Ford (June 4 2011)
“Made my first order with Hush recently and the clothes are fabulously comfortable and flattering. I love all the pieces. The only downside is that I cannot remove a bolognaise sauce splash (whilst cooking) from one of the long white t-shirts I bought. Any recommendations on how I can remove it would be greatly appreciated.”
Nia Thomas (June 4 2011)
Dear Nia, following the washing instructions should be enough to remove the average stain, I have sent you a personal response, best wishes, Mandy.
“I was really excited to receive the Hush catalogue as it was exactly the kind of clothes I’d been looking for but not found on the High Street. My order arrived really quickly, was beautifully packaged without lots of plastic bags! The vests are lovely soft cotton, and fitted but not clingy – perfect. I have worn the sweatshirt and cardi loads already – very useful everyday basics at sensible prices. I will definitely be back….”
Sophie Wheeler (June 4 2011)
“I’ve just ordered some leggings from you – I thought your service was excellent, speedy and good packaging with a personalised touch! Unfortunately I had to send the leggings back (again, very good service as returns were paid for by you, and I got a very quick e-mail telling me my money had been refunded) But the catalogue didn’t show the top of the leggings and how low they came, which was why I didn’t like the fit, and from the photo of them laid flat (not being modelled) it wasn’t possible to see how they would look on, as in the other photos the models had tops on which covered the top part. So the only small complaint I have or rather suggestion I’d make is that it would be really good to have photos which show the whole of the garment and the fit. I know they look different on different bodies, of course, but at least it might be possible to get a slightly better idea.”
Cathy Ellis (June 4 2011)
“I have just received my long harem trousers in charcoal grey and I love, love, love them! They are an excellent fit and fantastic quality and not only that but they look like and fit like the picture in the brochure! I have also bought the short strapless dress which I have just taken on holiday and it was such an excellent addition to my wardrobe. I am really impressed with Hush and will definitely order again!”
Sarah Evans (June 4 2011)
“Thank you for getting my order to me so quickly. I am delighted with the night sky pjs. They look a bit different to the pic in the catalogue, I thought they were 3/4 sleeves. Also I ordered the standard length but received the long ones. I’m still happy with the service and the product even though there are little things wrong. Fingers crossed for the voucher and the brownies!”
Angela Liu (June 4 2011)
“The harem trousers were on back order and I had almost forgotten about them but when they arrived today they were worth the wait- so comfy and cool. Mark says they look very trendy too. Thank you very much.”
Becky Lowten (mark bought these for me) (June 3 2011)
“Hi there. I took delivery of the charcoal harem pants that I have had on back order from you today and I am pleased to report that they make a gorgeous, well-made and very comfortable garment. As usual, the standard of your products is second to none. Many thanks,”
Susan Ashley. (June 3 2011)
“I just wanted to say how beautiful my harem trousers are and how relieved i am i managed to grab some before they sold out! I am the envy of the town and i have been asked by many where they are from. The communication was fab and i will defo be buying again….thanks again.”
Kate Snelling (June 3 2011)
“Bought the navy long sleeve linen top – perfect!”
Rhian Tomos (June 2 2011)
“Just received my first order from Hush Boxy Jumper and Striped Scarf love both items lovely quality, great value for money and packaged nicely. Definitely be shopping at Hush again. Thank you.”
Christine Kay (June 1 2011)
“Ordered a leather studded bracelet. I love the softness of the leather and the colour (described as brown and it’s a lovely sort of mink brown). Happy with dispatch time etc also.”
Clare Hawes (May 31 2011)
“Dear Mandy and everybody from Hush,
Just wanted to say thank you so much for my lovely clothes, they are beautiful, affordable, chic, comfy , lovely colours and shapes that make me feel pretty again, after a few years of children and hard work, like medicine!!
Thank you so much, now i will look forward to each new season and getting dressed in the morning is now so easy and a joy! Only problem is i have developed an addiction!
Thank you so much, they are only clothes but it’s amazing how much better and more confident they make me feel.
Chrissy Scott (May 31 2011)
“Finally I found a vest top with support built in so that I can happily lounge at home without a bra on!!!! I bought one in every colour that you do. They appear fairly good quality – perhaps a bit over-priced with a 10% discount, it made them a bit more palatable. The medium is more suited for a size 12 so they are a little on the big side but otherwise no complaints.”
Itaca Passaggio (May 30 2011)
“Delivery was very prompt. Customer Service very helpful on telephone.”
Mrs J Garrett (May 30 2011)
“I have ordered a wind around bracelet (2mths ago ) and a boxy v-neck jumper last week. Really pleased with both. Lots of positive comments about jumper- just a bit different. Well done Hush.”
Gill Lewis (May 29 2011)
“This is the first time I have used your website – very pleased with the products and the help I received on the phone when I called to ask about sizing. Some items had to be returned but only because they did not suit. Loved the pyjamas especially since I have been in hospital and needed something pretty to wear. Everything washed well. Only criticism is jewellery – although ordered and kept 2 bracelets i do think they are overpriced – look better on the website. All in all a happy customer who will return.”
Patricia Brooman (May 28 2011)
“I absolutely love ordering from hush! The items are beautifully made and wash extremely well. The fabrics are always soft and lovely to touch, which makes the items feel expensive and of brilliant quality. It is also a pleasure just to open the box they arrive in, as the items are all beautifully wrapped. Definitely a feeling of Christmas each time I receive my box. Keep up the brilliant work. Kind regards”
Jackie Lyon (May 27 2011)
“I just received my third order from you and just wanted to thank you and compliment you on a great service. It’s not the fact that my orders have arrived quickly – you expect that with online shopping – it’s the fact that I feel like I have been treated like a human being. Seeing my name hand-written on the packing slip means I feel like a valued customer not a name attached to a database record. You’ve managed to bring part of the face-to-face experience to online shopping – so thank you.”
Jane Britt (May 26 2011)
“Very good and efficient service. My order was on the waiting list as the item was sold out.
Was surprised when I got a very friendly phone call to let me know you had a return. Love the design of the bracelet but expected the quality of the leather to be better. It feels very much like plastic and therefore thought the price of £45 is rather on the high side. But I will keep the bracelet. Many thanks.”
Valentine Bancroft (May 26 2011)
“My studded ballet flats arrived today, really lovely, very soft, very chuffed! Also love the venus dress – I find some of your clothes come up quite big, so went down to a size 8 for this dress, but have a 10-12 in the striped tank top. Unfortunately, the slim jogging bottoms weren’t me – look great in the pic, and the 3/4 sleeve tee was a bit average for the price, though it was a thick, soft cotton.
Please get some more of the metallic sandals in – I love them.”
Sarah Edmonds (May 26 2011)
“Just received my first order! So thrilled with my clothes, they’re fab. Really good quality and just how they appear in your catalogue. The wrapping is wonderful, so much better than them arriving in a plastic see through bag! I love the style of the whole collection and have never opened a catalogue for a clothing company before and wanted to order everything that’s in it! Looking forward to my next order.”
Sonya Hall (May 25 2011)
“Good service and I like the clothes. Also, interesting newsletter.”
Mel da Cunha (May 25 2011)
“Just to let you know that I am very pleased with my orders. Your service is excellent, your clothes are marvellous taste, impeccably presented and super value!!”
Mimmi O’Connell (May 25 2011)
“I’ve always found the Hush literature very enticing and so I decided to place an order. The staff on the phone were very polite and my order came quickly. I was surprised not to be able to order on the phone before 9.00 (at least no one picked up before then) as between 7.30 and 9.00 is a good time to place an order before work. I was also surprised and disappointed to have to wait for some items and go on a waiting list for others. My items ordered were of very mixed quality- two items were substandard and one was utterly lovely.”
Karen Newis (May 25 2011)
Dear Karen, our office hours are 9:30-5:30 Mon-Fri I’m afraid, although you can always order online outside of these times. In relation to items on back-order, we do try our best and have re-ordered multiple times this season, but with some items it is simply very difficult to forecast demand so apologies for any disappointment caused. Best wishes, Mandy.
“Nicely packaged, prompt delivery. I swear it even smelt nice! Sizing on 2 out of 3 of these items is bigger than I thought / was stated though, so need to return. Like the way you word things – I don’t feel like just a number.”
Liz Hill (May 24 2011)
“Thanks for my order which arrived timeously and prettily packaged. Overall happy with the quality of the clothes and service. It would be great if you did separate small and medium sizes though as I found the clothes a bit big, but have not sent back as fear the extra small will be too small!”
Claire Hepburn (May 24 2011)
“I’ve only just discovered hush and placed my first order. Roomy, slouchy, lovely grandad top in cool dove blue/grey. love it! Hoping to receive harem trousers soon – on back order. Recouping at home after op and top makes for great, coy, comfy loungewear.”
Jayne Surman (May 23 2011)
“Many thanks – it felt like I’d received a present as the packaging was so beautiful. I ordered a few sizes (just to get a feel for how things are sized) so the free-return policy made that easy for me for my first order. Already worn my new print dress and had compliments. Thanks!”
Julia Nolan (May 23 2011)
“I love your pj’s and some of your dresses are fantastic this year. They are designed for taller girls and at 5 2 i struggle with some of cuts of your fabric. I am sticking with the things that fit!
Your stand at the spirit of Christmas show last year at Olympia was great and i have converted friends to your shorts.”
Elizabeth Dorey (May 22 2011)
“The speed of delivery of the products i ordered was very good, with it only taking a few days for them to arrive. They came gift wrapped at no extra cost which was a nice touch and the clothes themselves were lovely and i am very pleased with them. The fabric feels very organic and the items well-made and fit nicely. I would definitely buy from hush again and shall be recommending it to all my friends!”
Vickie Holt (May 22 2011)
“Love the pyjamas but had to return as needed different sized top & bottoms – would it be possible to mix & match sizes?”
Chloe Rowling (May 22 2011)
Dear Chloe, mix & match sizes is not something we have high enough demand for to be able to offer logistically unfortunately. There’s no problem with mixing sizes when ordering pant sets ‘though so this might be an option? Best wishes, Mandy.
“Service has been wonderful, people have been very polite and the order arrived very quickly and she is very happy with it.”
Mrs Jan Adams (May 20 2011)
“Brilliant service, beautifully wrapped, lovely product…. Many thanks, Hush!”
Louise McGarr (May 20 2011)
“These are so soft and comfortable. They are a quality shoe and will not rub your feet.
The clothes are gorgeous!!!”
Amanda Murray (May 20 2011)
I just received my first order and wanted to tell you how impressed I am with everything. I received a catalogue through the post (something I get a lot of and usually recycle straight away) but something made me pick it up and have a look through. I’m glad I did. Your product range is fab, the online ordering was intuitive and simple, my order arrived quickly and beautifully packaged and you gave me free postage and free returns – what’s not to like!
I’ve just recommended your maternity range to my pregnant best friend and the rest to all the girls in my office.
Keep doing what you’re doing – it’s great!
Lucy Willcock (May 20 2011)
Dear Lucy, great news that you’re so happy with hush, just to clear up any confusion – we don’t actually do a maternity range – saying that a lot of our clothes do double up for mums-to-be, harem trousers (though they need no mention) especially! Best, Mandy.
I’m delighted. Thank you so much.”
Wendy Ellingham (May 19 2011)
“I love your products and service levels.”
Dawn Roberts (May 18 2011)
“Website was easy to use and the clothes arrived in a lovely package. Correspondence was really good too. Had a bit of trouble ordering a jacket – the web page said it was out of stock but could be put on back order, but then wouldn’t let me add it to the basket, a few days later it managed to do it though and the jacket was fab.”
Alex Stockley (May 18 2011)
“Fab dress, i LOVE it! (jersey maxi dress) fits perfectly, beautiful jersey material with great drape. Great for day to night look. Can’t wait to pack it in my suitcase so i can wear it on my greek hol’s. Amazing service, beautifully packaged. Just waiting for the byron dress to come back into stock!”
Charotte Watkins (May 18 2011)
“Great service, good update, love the bracelets. The only slight gripe is that my husband tried to place an order in the previous week as a birthday present for me, but he was doing it on an ipad and the order simply wouldn’t go through. He gave up and didn’t try again (hence, no birthday present from him). So I decided to order them myself but the ones I wanted were out of stock. Still, I’m very happy with the two bracelets that I did get (though not so happy with my husband).”
Emily (May 18 2011)
“My first time ordering from hush after i received a catalogue through the post. Everything lovely quality- especially the basic white vest with hidden shelf support- i shall be ordering more of these- lovely thick jersey fabric, the best i have found anywhere and I’ve had a fair few white vests over the years! My order arrived very swiftly and beautifully packaged- also had a lovely scent when opened. A real treat! I shall be back for more!”
Morven Shaw (May 18 2011)
“I’ve just received my second package from hush this month. I loved the first order so much I went round again ordering the same items in different colours. Unfortunately t