We hope you like everything you buy from us, but if you do need to return anything, please read the notes below.
If you wish to exchange a product for a different size, a different colour or a different product, we can offer a very quick turnaround with replacement items normally being sent out within one or two working days of receiving your goods. Please note that this may take substantially longer at sale time. There is no additional delivery charge for UK exchanges.
Simply fill in the returns form on the back of the invoice, indicating what you would like to exchange, affix the peel-off label and send it back to us at 8-10 Ingate Place, London SW8 3NS.
However, if you live in the UK, there is an even quicker way to get a replacement. Call us on 0844 8004108 during office hours and place an order for the replacement. We will waive any delivery charges (on UK orders) and send it out to you. You can then return the original item for a full refund. This service is NOT available during sale periods.
You must return all items WITHIN 21 DAYS OF RECEIPT to qualify for a full refund. Items must arrive unwashed, unworn and, if there are any, with the original tags attached.
Simply fill in the returns form on the back of the invoice, indicating the reason for return and whether you would like a refund or exchange. Affix the peel-off label and send it back to us at 8-10 Ingate Place, London SW8 3NS. Refunds are always credited to the original method of payment.
Unless otherwise stated, you will be responsible for the cost of the return postage.
We also recommend you obtain (free) proof of postage from the Post Office as we can’t be held responsible for packages that fail to arrive.
The following items cannot be returned for refund or exchange: Gift boxes, underwear (if the hygiene strip has been removed), earrings, DVDs and chocolate (if the plastic wrapper has been removed), perishable goods (like chocolate, hot chocolate, tea etc.)
Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty (or it is not the item you have ordered), please contact us on 0844 8004108 or email firstname.lastname@example.org and we will arrange for a FREEPOST label to be sent out.
Please note that we are not able in any circumstances to refund return postage costs if you have not contacted us in advance.