Work at hush

Allocator

We have an exciting role to join our merchandising team as a Store Allocator. This is a great opportunity for a bright and enthusiastic graduate with retail experience looking to join a fast-paced growing business.

The Role:

  • Manage and maintain stock data accuracy and integrity between EPOS till system and Stock system for accurate sales reporting and analysis.
  • Process daily sales/returns posting from EPOS to Stock system.
  • Execute the release of initial product allocations and in-season replenishment to stores.
  • Generate and check packing lists for store deliveries and liaise with the distribution centre for picking.
  • Understand opportunities and risks and make recommendations to maximise sales and stock levels.
  • Regular contact with stores regarding stock issues, delivery information and queries.
  • Undertake weekly stock takes with store consultants ensuring accurate stock levels.
  • Look at styles underperforming at a store level and challenge consultants to improve sales.
  • Allocate stock pot based on sales across store portfolio ensuring stock is in the best place to maximise sales.
  • Work closely with visual-display staff and department heads to decide how goods should be displayed to maximise sales.
  • Understand total business stock holding to try and maximise sales across all channels, making recommendations for moving stock cross channel.

You:

  • ‘Can do’ attitude.
  • Excellent numerical and analytical skills.
  • Exceptional attention to detail
  • Great organisation skills.
  • A strong communicator.
  • An approachable and friendly manner.
  • The ability to work to tight deadlines.
  • Excellent IT skills, especially Microsoft Excel.
  • Thrives in a busy environment.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Customer Services Manager

We are looking for a Customer Service Manager to manage all aspects of our customer service, providing guidance and direction to ensure the highest level of service excellence. You will manage a team of customer service advisors to ensures SLAs are defined and met, and that a clear vision for the team is defined and delivered.

Key Responsibilities will include:

      • Working with the Marketing Director to develop the customer service strategy for hush to build strong relationships with our customers.
      • Provide leadership for the broader customer services team by inspiring them with the company’s service vision, setting clear objectives, and motivating them to deliver the best level of service.
      • Set target service levels, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customer base.
      • Develop new initiatives to increase productivity, gain efficiencies and enhance customer retention and loyalty.
      • Work with the marketing director and head of IT to scope and develop new CS technologies, and decrease contacts per order by improving the customer experience.
      • Scope and define new customer service channels to deliver the best possible experience for our customers on the channels that are right for them, and identify partners to deliver.
      • Act as a champion for the voice of the customer and other insight that is gathered through customer services channels and develop clear and regular reporting to share this back with the broader business.

To join us, you must have:

      • Experience in working / managing a customer services function / team.
      • Excellent computer skills.
      • Strong team management experience.
      • An understanding of the importance of customer service as a function within a business.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Style Advisor – hush Pop Up Store

Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.

We aim to provide a fantastic shopping experience to all our customers and are looking for talented and enthusiastic individuals to work with us at our brand-new Pop Up Store on Elizabeth Street, London.

hush will be launching this pop up shop from late August for the Autumn/Winter season to engage with our customers in an offline environment and bring our beautiful new autumnal styles to the beautiful flower filled roads of Belgravia.

If you are confident, have a love for style and fashion, and not afraid to roll your sleeves up and get stuck in, then this could be the opportunity for you!

We pride ourselves on providing unique style advice to each and every one of our customers in an informal and personal way, therefore it is vital that you share our love for the brand and can engage with our customers in a natural and genuine way.

Our ideal candidate will have no less than 1 years of retail and/or customer service experience within a similar environment and have a great knowledge of the fashion industry.

Our Pop Up store will trade over seven days a week therefore this opportunity is suitable for someone who wants varied hours including evenings and weekends.

This is a fantastic opportunity within a growing brand for you to learn and develop your skills into future opportunities.

 Please send a full CV and cover letter to retailjobs@hush-uk.com

Immediate Start Available

Style Advisor – hush Concessions

Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.

We aim to provide a fantastic shopping experience to all our customers and are looking for talented and enthusiastic individuals to work with us at our John Lewis concessions.

If you are confident, have a love for style and fashion, and not afraid to roll your sleeves up and get stuck in, then this could be the opportunity for you!

We pride ourselves on providing unique style advice to each and every one of our customers in an informal and personal way, therefore it is vital that you share our love for the brand and can engage with our customers in a natural and genuine way.

Our ideal candidate will have no less than 2 years of retail and/or customer service experience within a similar environment and have a great knowledge of the fashion industry.

As our concessions are in John Lewis department stores who trade over 7 days a week, the opportunity is suitable for someone who wants varied hours including evenings and weekends.

This is a fantastic opportunity within a growing brand for you to learn and develop your skills into future opportunities.

Please send a full CV and cover letter and your preferred John Lewis branch to retailjobs@hush-uk.com

Branches available: Edinburgh, Kingston