Work at hush

Accessories Design/Development Assistant

Under the direction of Senior Accessories Designer, you will support the Accessories team and develop product at every stage of the product life cycle from initial ideation to production.

Responsibilities:

    • Understand and implement the visual brand language when developing the accessories collection.
    • Work closely with the design team to ensure the design brief is met or exceeded.
    • Ownership of the Accessories team material library.
    • Manage and maintain library in partnership with PDs for new seasons while designing the new range.
    • Support creative in CAD creation for new development, print outs and hanging artwork on boards when required.
    • Set up seasonal tech packs and carry over TP files for each drop.
    • Generate tech pack file with full measurement and colour/material information with the guidance of senior team members.
    • Sample ownership.
    • Make sure all price information is gathered and handed over to accessories Buyer/Developer on time and in full.
    • Update files from buy meeting feedback, when required communicate change with factories and vendors.
    • Photo samples ownership: chase, collect, inspect and log into tracker all arrived photo samples.
    • Follow up on product information for Pre-shipment Samples when checked against tech pack.
    • Attend Retail trips assisting the Senior Accessories Designer, photograph, collect and create trip and trend summary/report by product.
    • Attend all vendor visits, collecting samples/swatches for material library and register changes to specs or new tech pack files following the meetings outcome.
    • Keep tracker updated by TP sent and sample arrival date, names and codes of all samples from creation to production.
    • Attend footwear fit sessions and prepare full report by size and fit model, flagging any changes to be communicated to Senior Accessories Designer and buyer/developer (in the absence of footwear tech) to be communicated to the factories.

Desired Skills and Experience:

    • Previous experience working in fashion, in a fast past dynamic studio.
    • Preferably specific experience in development of accessories or footwear.
    • Agility and passion for product development.
    • Sound judgement and great common sense.
    • Excellent problem-solving skills.
    • Develop effective working relationships with supplier, vendors and internal departments.
    • Ability to hit the ground running – take a brief and work on your own initiative.
    • Self-motivated and enthusiastic.
    • Can embrace frequent change and work to tight deadlines.
    • Meticulous attention to detail, well organized, can multi-task and prioritize effectively.
    • Strong time management skills and efficiency to meet business critical path deadlines.
    • Excellent organization skills and methodical, with a constructive way of working.
    • Good team worker and inter-personal skills.
    • Great communication (both written and verbal) skills and ability to work within a team.
    • Technically skilled.
    • Ability with Excel, Photoshop & Illustrator.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Buying Admin Assistant

To provide administrative support to the Buying team by placing product orders, monitoring deliveries and maintaining the sample library.

Key Accountabilities:

    • Support the Buying team to manage the range plans & product files, ensuring all relevant data is available and accurate for Merchandising, Ecomm and Marketing. This includes the management of critical path information.
    • upport the Buying team to set up and maintain the range plans and product files throughout the season with size charts, trim cards, bulk fabric, care labels etc.
    • Manage and co-ordinate sample requirements for the department including chasing all sealing samples, assisting with organising the sample sales and managing the sample requirements for different areas of the business i.e. QC, PR and fit sessions.
    • Attend fit sessions when required.
    • Manage product storage including lab dips, yarn dips and CADs.
    • Assist the team in preparing for range meetings.
    • Carry out comp shops to develop and maintain knowledge of the current market place and feedback to team.
    • Maintain and track samples. File and archive them when appropriate.
    • Collate and pass samples to the Ecomm & Marketing department for photography.
    • Provide general administrative duties including managing the post, updating and filing all product related data, opening all courier parcels and delivering to relevant departments and collating and processing invoices for the category.

The Person:

    • Approachable with excellent communication skills.
    • Strong team player.
    • Knowledge of shop operations/retail and systems - ideally allocation systems, Excel and Outlook.
    • Thrives in a fast past and challenging environment.
    • Strong organisational and time management skills with the ability to work well under pressure.
    • High attention to detail.
    • Comfortable with Excel formulae and pivot tables.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Assistant Buyer

To drive and develop a commercially exciting range supporting the Buyer and working with other departments to drive the overall product strategy.

Key Accountabilities:

    • Work with Buyers to keep the range new and exciting, whilst keeping in touch with our loyal profile customers.
    • Work closely with the design team to support the development of collections for each season by ensuring boards & range plans are kept up to date, being aware of sales and advising on seasonal colour palettes, textures, fabrics and trims.
    • Continuously monitor market activity, including regular comp shops and gather market intelligence including pricing analysis from a wide variety of sources taking appropriate commercial action.
    • Support Buyers to operate an effective/timely product sign off process in line with the critical path, and attend weekly update meetings.
    • Help to prepare and attend fit sessions in conjunction with Technical team. Give priority lists if necessary and take the action regarding follow up or feedback from fit sessions
    • Send all suppliers clear instruction sheets outlining which labels, hangers, polybags etc to use.
    • Negotiate prices.
    • Follow all aspects of bulk production and achieve on time delivery of goods, e.g supplier liaison, critical path, bulk fabric approvals, cut dates, sealing dates etc.
    • Ensure accuracy of data within systems – range plans.
    • Liaise with suppliers regarding all pricing, deliveries and test reports.
    • Ensure all details sent to the Ecomm and Marketing departments are accurate (descriptions, prices, compositions).
    • Monitor performance of range against plan, proposing appropriate action to maximise sales and profit.
    • Ensure the sourcing strategy allows for the best flexibility, price and product & thus minimising risk.
    • Work closely with the teams to ensure that new products or concepts can be supported by the existing structure or that the necessary changes have been made before launch (packaging, display etc).
    • Help to manage the Buying Assistant’s workload and priorities.

The Person:

    • Strong team management.
    • Confident decision maker.
    • Highly organised and ability to work under pressure.
    • High attention to detail.
    • Excellent commercial awareness.
    • Strong numerical and analytical skills.
    • Ability to understand both Head Office and Retail need to drive store sales.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Garment Technologist

We are looking for a Jersey and Knitwear Garment Technologist to work closely with the Design Team, Product Developers and Suppliers, to develop products through all stages of sample development and production.

Key Responsibilities:

    • Driving high standard of fit, construction, quality, fabric & performance integrity.
    • Providing suppliers with technical data & feedback on fits, via Fit Approvals, Lab Tests and AQL, legal and safety compliance.
    • Overseeing day-to-day running of categories.
    • Developing specification sheets for new shapes and designs, working closely with the Design Team.
    • Ensuring technical capability of the supply base with a view to maintain customer satisfaction and minimise returns.  

Your Role:

    • Working closely with the Design team to support creation of the proto tech pack, ensuring specification sheets are created in line with the critical path.
    • Standardising fits for core styles for required categories.
    • Maintaining accurate block library file.
    • Attend all fit meetings by categories, making changes to size charts and patterns.
    • Liaising with suppliers on fit, quality and fabric testing.
    • Developing new fits and ensuring they are signed off in a timely manner, as part of the block process.
    • Managing technical critical path at style level.
    • Updating tech packs with appropriate comments/spec, and communicating drop deadlines to suppliers, prioritising when necessary.
    • Check and approve lab test reports and care labels.
    • Make sure all fabric test reports are performing accordingly and have been approved by one of the technician team before production commences.
    • Working with Intertek / supplier to ensure compliance to AQL process and quick resolution of any issues.
    • Updating Intertek tracker.
    • Weekly catch ups and updates with PD team.

The successful candidate will be a strong team player, exceptionally organised with the ability to prioritise daily workloads. They will be able to react quickly and solve potential problems, and be confident about escalating issues where product of delivery will be compromised, or dates in jeopardy. A proactive attitude with strong attention to detail, and the ability to demonstrate brand awareness are an absolute must.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Sales Consultant

Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.

An e-commerce business that was launched 15 years ago, it has gone from strength to strength and currently employs 50+ staff at our head office in SW London.

In line with this growth, hush has since launched over 20 concessions within multiple John Lewis Partnership department stores across the country.

We are looking for experienced sales staff, with a compulsory background in fashion retail to help drive our retail expansion within our new AW18 John Lewis Concession Branches. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.

30 Hour Contract P/W

Position Available from Early August - Various Locations Available:

Cardiff, Exeter, Watford, York, Solihull, Sheffield, Nottingham, Stratford (Westfield) and Peterborough

Key Qualities:

    • Passion for the hush brand and customer experience
    • Be able to thrive in a busy store environment
    • Flexible to work the hours in line with stores needs
    • Be able to thrive in a busy store environment
    • Reliable and trustworthy
    • Feel confident engaging with every single customer that shops within the branch
    • Ability to work independently as well as within a wider team
    • Strong fashion sense and styling abilities
    • Collate feedback from customers on a one-to-one basis
    • Strong ability to think on your feet and problem solve quickly and efficiently
    • Excellent interpersonal, communication, and organisational skills
    • Good command of the English language
    • General knowledge of retail reporting

Key Responsibilites:

The Sales Consultant is accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, and supports the achievement of the concession sales targets. The Sales Consultant is also responsible for ensuring that the support and partnership of retail partners’ is sufficient for the benefit of the hush concession.

Sales experience in a similar environment is essential.

Customer Service:

    • Engage with every customer within the concession
    • Drive sales through exceptional customer service skills and product knowledge
    • Resolve all client queries and complaints quickly and effectively
    • Ensure image and retail standards are professional, reflective of the brand image, and adhered to always
    • Exude passion for the brand

Sales:

    • Meet and exceed sales plans
    • Demonstrate in-depth knowledge and ownership of the brand by tracking daily, weekly, and monthly sales to determine needs of business
    • Take an active role on the selling floor
    • Identify and communicate product and inventory needs in a timely manner

Visual Merchandising:

    • Implement and maintain all visual merchandising standards as directed by Visual Merchandising guidelines

Communication:

    • Maintain clear, consistent and regular communication with your Area Manager, Visual Manager, retail partners and head office as well as other hush consultants across our other John Lewis branches

Operations:

    • Ensure concession and stock room maintenance, presentation, and organisation issues are addressed in a timely manner by John Lewis Partners
    • Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner

Please send a full CV and cover letter and your preferred John Lewis branch to retailjobs@hush-uk.com

Customer Services Associate

£20,000, plus benefits

We’re looking for bright, friendly, hardworking people to join our Customer Services team. You must be forward thinking and computer literate with a confident telephone manner and an interest in fashion. If this sounds like you, we’d love to hear from you. 

This is a great opportunity for a bright and enthusiastic graduate looking to join a fast-paced and growing business.

Responsibilities include:

    • Offering an excellent standard of service over the phone and via email.
    • Operational procedures such as processing orders and refunds.
    • Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
    • Flexibility to work a shift pattern which may include weekends.
    • Assisting in our retail development through our Pop In concept stores.

You will have retail experience and a can-do attitude, and will be keen to develop and improve our customer experience. Excellent written and spoken English is essential.

The job is based in our office in Battersea, south west London.

To apply, email jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

Allocator

We have an exciting role to join our merchandising team as a Store Allocator. This is a great opportunity for a bright and enthusiastic graduate with retail experience looking to join a fast-paced growing business.

The Role:

    • Manage and maintain stock data accuracy and integrity between EPOS till system and the Stock system for accurate sales reporting and analysis.
    • Process daily sales/returns posting from EPOS to the Stock system.
    • Execute the release of initial product allocations and in-season replenishment to stores.
    • Generate and check packing lists for store deliveries and liaise with the distribution centre for picking.
    • Understand opportunities and risks, and make recommendations to maximise sales and stock levels.
    • Regular contact with stores regarding stock issues, delivery information and queries.
    • Undertake weekly stock takes with store consultants ensuring accurate stock levels.
    • Look at underperforming styles at store level and liaise with consultants to improve sales.
    • Allocate stock pot based on sales across the store portfolio, ensuring stock is in the best location to maximise sales.
    • Work closely with visual-display staff and department heads to determine how products should be displayed to maximise sales
    • Understand the total business stock holding in order to and maximise sales across all channels, as well as making recommendations for moving stock cross channel.

You:

    • ‘Can do’ attitude.
    • Excellent numerical and analytical skills.
    • Exceptional attention to detail.
    • Great organisational skills.
    • A strong communicator.
    • An approachable and friendly manner.
    • The ability to work to tight deadlines.
    • Excellent IT skills, especially Microsoft Excel.
    • Thrives in a busy environment.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.