Work at hush

Digital Designer

The role will be integral in working with the Creative Team to deliver effective aesthetic and strategic digital brand output for the website, web pages and digital advertising inventory. This role will work closely with the E-Commerce Team and broader marketing team to ensure creative output has a balance of commerciality and a considered UX, whilst bringing the brand to life in the most impactful way for each specific channel.

Key Responsibilities:

    • Homepage + Landing Pages:
    • Working with Lead Creative and broader marketing team to plan, concept and execute homepage refreshes, liaising with E-Commerce and Creative Content teams to manage scheduling and timings.
    • Working collaboratively with Lead Creative on new season site refresh design.
    • Design and build landing page experiences that are visually appealing and meet the KPI’s set.
    • Digital Advertising Inventory:
    • Working with Lead Creative and broader marketing team to plan, concept and execute a range of assets and inventory across a range of digital channels, including paid and organic social, in some cases working closely with agency partners.
    • Everyday:
    • Attend regular meetings with marketing, ecommerce and content team to discuss upcoming content, briefs, launches and collaborations and provide updates on current project progress.
    • Use the analytical reports to influence design and page layouts.
    • Update online look books and seasons catalogue.
    • Development:
    • Identifying opportunity to utilise new channels and technologies.
    • Analysis of current site to help develop creative ideas and concepts to drive traffic and improve customer journey/experience.

Required Skills and Expertise:

    • BA(Hons) in Digital Design, Graphic Design, Graphic Communications or related field.
    • Minimum 3-5 years successful industry experience - ideally from a Fashion E-commerce background
    • Excellent core graphic design, typography, layout and digital standards.
    • Adobe CS - InDesign, Photoshop, Illustrator, HTML coding, CSS and CMS.
    • Experience designing cross-platform (in fashion or lifestyle preferably) - understanding the specifics of designing for Desktop, Mobile, Tablets and Apps.
    • Good knowledge of HTML process and website best practice.
    • Strong interest in Fashion and eCommerce.
    • Preferably knowledge of Adobe Premiere editing skills, web development and knowledge of alternative Web Design packages is positive but not essential.

Person Requirements:

    • A creative thinker and problem solver with exceptional attention to detail.
    • A passion for new digital platforms and the creativity that brings them to life.
    • Excellent typography and layout skills.
    • Good understanding of UI and UX design.
    • In depth digital design capabilities.
    • Enthusiastic and energetic.
    • Ability to work under pressure and work across multiple projects.
    • Strong communication skills.
    • Strong understanding of campaign development and executions.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Image Coordinator / Junior Designer

As a naturally artistic person, the image coordinator is a valuable member of the studio marketing/design team. They will have an unbridled passion for creative imagery and technical knowledge and will provide the marketing team with skilled and technically precise support across a wide range of projects.

Responsibilities:

    • Image production for both model shoots and flatlays.
    • Coordinate images / hard drives coming back from photoshoots
    • Make image selects (taking into account both marketing and Ecomms requirements)
    • Coordinate with external agencies for retouching with a detailed review of all pixel work.
    • Crop images for use on website.
    • Ensure all images are with the relevant parties to meet deadlines.
    • Source external images to brief and build relationships with picture agencies and external PR’s.
    • Sample ownership.
    • Provide support for marketing / ecommerce teams in creating digital assets/imagery

Required Skills and Experience:

    • Graduate or similar in a Visual Arts related degree.
    • Creative and enthusiastic graduate who has a passion for fashion.
    • Excellent organisation skills with a meticulous attention to detail.
    • Knowledge and proficiency in standard design tools (Adobe Creative Suite, Sketch etc).
    • Technical proficiency in Mac OS X and photoshop required.
    • Strong verbal and written communication skills.
    • HTML and Sass/CSS a bonus.
    • Proven ability to learn quickly, project manage design work across projects and meet deadlines.
    • Previous experience in a design studio a plus.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Customer Services Associate

£20,000, plus benefits

We’re looking for bright, friendly, hardworking people to join our Customer Services team. You must be forward thinking and computer literate with a confident telephone manner and an interest in fashion. If this sounds like you, we’d love to hear from you. 

This is a great opportunity for a bright and enthusiastic graduate looking to join a fast-paced and growing business.

Responsibilities include:

        • Offering an excellent standard of service over the phone and via email.
        • Operational procedures such as processing orders and refunds.
        • Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
        • Flexibility to work a shift pattern which may include weekends.
        • Assisting in our retail development through our Pop In concept stores.

You will have retail experience and a can-do attitude, and will be keen to develop and improve our customer experience. Excellent written and spoken English is essential.

The job is based in our office in Battersea, south west London.

To apply, email jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

Account Payable Assistant – Fixed Term Contract

We have a vacancy for a fixed term contract (2+months) in our Finance department.

Job Role & Duties:

        • Updating foreign payments with new PO’s and invoices.
        • Raising debit notes.
        • Setting up sales journal.
        • Preparing Weekly John Lewis invoices and journal for checking.
        • Checking and Posting Petty Cash.
        • Checking and coding Credit Card Expense Claims.
        • Posting invoices and payments for Facebook & Google
        • Sage clean up- including working on updating the department field in all the supplier files.
        • Weekly update of Goods In Transit (GIT) spreadsheet with all invoices.
        • Ensure Fixed Asset Forms are authorized and matched to invoice.
        • Updating supplier deposit for reconciliation – USD, GPB and Euro.
        • Deleting personal names, address, emails from all the weekly sales downloads (going back 5yrs – for GDPR purposes).
        • Taking copies of all backup invoices/documents for month end.
        • Filing and scanning of all relevant invoices, documents.
        • Assisting the AP and Management accountant with various adhoc reports and tasks.

Key Skills:

        • Numerate with keen eye for detail
        • High level of general common sense.
        • Confident in Excel.
        • Very organised individual who can work to deadlines.
        • Preferably from an accounting background either gained in work experience or education.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Logistics Manager – Fixed Term 15 Month Contract

Job Brief:

        • We are looking for a Logistics Manager (maternity cover) to join the hush team, whereby the main responsibilities will be to ensure timely/accurate shipping and delivery on all Purchase Orders.
        • A successful Logistics Manager will be reliable, analytical, well-organised and excels in communication. They must be comfortable with paperwork and systems and have an in-depth knowledge of shipping and receiving procedures.
        • The aim is to ensure that the shipping processes are consistently running smoothly and effectively and that any changes are reported to the business in a timely manner.
        • Contract length: estimate 1 year (maternity cover).
        • Reporting to: Head of Merchandising and Operations.
        • Liaising with: Finance, Technical, Buying and Operations teams.

Responsibilities:

        • Track ex-factory dates to ensure that suppliers maintain their previously agreed dates. If changes are made to the agreed ex-factory dates, this must be dealt with in accordance to the Hush supplier manual.
        • Report weekly on the status of ex-factory dates and incoming stock. This information must also be fed into both the Marketing and Retail Allocation Plans.
        • Determining the appropriate method of transportation taking careful consideration of costings. Alternative suggestions should also be presented that offer solutions that balance cost, availability and the business priorities.
        • Always look to reduce transport costs through consolidation and counter-costing.
        • Manage and maintain strong relationships with our Logistics partners, ensuring competitive rates are negotiated.
        • Sign off all shipments, certifying that the monthly invoices are correct.
        • Provide accurate shipping costs to the Merchandising team – these will be used to calculate the margins on the products.
        • Ensure that all goods have the correct customs number.
        • Manage stock back order dates – this requires high levels of communications with the rest of the business to ensure that everyone is aware of when awaited products will arrive.
        • Manage a freight forwarder forecast so that upcoming volumes are always visible to the relevant parts of the business.
        • Ensure that suppliers are compliant with the guidelines. This will include confirming that the packing lists are provided in the correct format.
        • Check all stock invoices are accurate so that they can be paid by the finance team.
        • Produce and manage a ‘booking in’ file to ensure that all deliveries are visible and accurate for the warehouse to book in against.

Requirements:

        • Proven working experience in Logistics, Shipping or Transports for at least 1 year, including previous work with suppliers from the Far East.
        • Ideally, the candidate will have experience working within the fashion sector, however this is not crucial to the application.
        • The role is fast-paced and demanding. The candidate must to be ambitious, trustworthy and be able to work under pressure.
        • Attention to detail.
        • Excellent analytical, problem solving and organisational skills.
        • Flexibility.
        • Approachable and confident in communicating with the rest of the team/business.
        • Understanding priorities.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Content Marketing Internship

Stop press! We are offering paid one-month internships with our content team in our South London office.

This opportunity will offer practical experience in many aspects of content creation, across hush’s blog, email newsletter, print magazine and social media channels. You’ll be working alongside highly experienced newspaper and magazine editors.

We’re looking for people with a passion for fashion but, more importantly, for all aspects of journalism. You’ll need excellent organisational and research skills and a magpie eye for a genius idea.

We are offering paid one-month internships with our content team in our South London office.

To apply, email jobs@hush-uk.com with an up-to-date CV and a covering letter, and one story suggestion for hush’s blog with the subject line ‘Editorial Internship’.

Area Manager – Outer London

We are looking for an Area Manager who will be responsible for supporting the Head of Retail and Visual Manager with the management of our John Lewis concessions across London and the UK. You will be responsible for ensuring concessions are commercial and functional with regards to stock, staff and service.

Key Qualities:

        • Passion for the hush brand and customer experience.
        • Flexible to work the hours in line with stores needs
        • Experience in managing multi-site branches
        • Confident, reliable and trustworthy
        • Be an inspirational leader
        • Strong fashion sense and styling abilities
        • Strong ability to think on your feet and problem solve quickly and efficiently
        • Excellent interpersonal, communication, and organisational skills
        • Good command of the English language

Responsibilites:

Sales and Service:

        • Work together with the Visual Manager to ensure branch standards are being met
        • To monitor stocks levels, delivery and transfer schedules to ensure processes are being completed promptly
        • Communicates operational, stock and marketing updates to branches and VM

Standards and Operations:

        • Meet and exceed sales plans
        • Demonstrate in-depth knowledge and ownership of the brand by tracking daily, weekly, and monthly sales to determine needs of business
        • Take an active role on the selling floor
        • Identify and communicate product and inventory needs in a timely manner

People Management:

        • Ensures sales teams are trained to consistent standard
        • Observe, coach, and advise Sales Consultants in reacting to business performance
        • Reacts quickly to performance issues, praising positive behaviour and challenging poor performance issues
        • Manage rotas, recruitment, payroll and staffing requirements
        • Ensures the appearance of staff reflects current stock and brand guidelines
        • To continuously communicate and exchange information between stores and head office as well as build relationships with John Lewis branch teams
        • Deputise in the absence of the Head of Retail

Ideal Candidate:

        • Proven experience of managing a team remotely with strong communication and leadership skills
        • Exceptional planning and organising skills
        • Proven successful track record in delivering service, sales and profit expectations in an area manager role within a busy retail concession environment
        • A genuine passion for driving customer experience through engagement with your branch teams
        • Experience in project managing new shop openings and driving company expansion
        • A passionate approach to recruit, train, develop and retain the best people for your teams
        • To visit and maintain close contact with the stores under your responsibility on a regular basis
        • Flexibility and availability to travel are a must (ownership and use of a vehicle is preferred)

To apply, email retailjobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Accessories Development Assistant

Under the direction of Senior Accessories Designer, you will support the Accessories team and develop product at every stage of the product life cycle.

Responsibilities:

        • Understand and implement the visual brand language when developing the accessories collection.
        • Work closely with the design team to ensure the design brief is met or exceeded.
        • Ownership of the Accessories team material library.
        • Manage and maintain library for new seasons.
        • Support creative in CAD creation for new development preparation of tech pack (spec) files.
        • Set up seasonal tech packs and carry over TP files for each drop.
        • Generate tech pack file with full measurement and colour/material information with the guidance of senior team members.
        • Sample ownership.
        • Make sure all price information is gathered and handed over to accessories Buyer/Developer on time and in full.
        • Update files from buy meeting feedback, when required communicate change with factories and vendors.
        • Photo samples ownership: chase, collect, inspect and log into tracker all arrived photo samples.
        • Follow up on product information for Pre-shipment Samples when checked against tech pack.
        • Attend Retail trips assisting the Senior Accessories Designer, photograph, collect and create trip and trend summary/report by product.
        • Attend all vendor visits, collecting samples/swatches for material library and register changes to specs or new tech pack files following the meetings outcome.
        • Keep tracker updated by TP sent and sample arrival date, names and codes of all samples from creation to production.
        • Attend footwear fit sessions and prepare full report by size and fit model, flagging any changes to be communicated to Senior Accessories Designer and buyer/developer (in the absence of footwear tech) to be communicated to the factories.

Desired Skills and Experience:

        • Work placement helping to develop product for fashion, in a high street brand.
        • Agility and passion for product development.
        • Sound judgement and great common sense.
        • Excellent problem-solving skills.
        • Develop effective working relationships with supplier, vendors and internal departments.
        • Ability to hit the ground running – take a brief and work on your own initiative.
        • Self-motivated and enthusiastic.
        • Can embrace frequent change and work to tight deadlines.
        • Meticulous attention to detail, well organized, can multi-task and prioritize effectively.
        • Strong time management skills and efficiency to meet business critical path deadlines.
        • Excellent organization skills and methodical, with a constructive way of working.
        • Good team worker and inter-personal skills.
        • Great communication (both written and verbal) skills and ability to work within a team.
        • Technically skilled.
        • Ability with Excel, Photoshop & Illustrator.
        • Creative flair

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Garment Technologist

We are looking for a Jersey and Knitwear Garment Technologist to work closely with the Design Team, Product Developers and Suppliers, to develop products through all stages of sample development and production.

Key Responsibilities:

        • Driving high standard of fit, construction, quality, fabric & performance integrity.
        • Providing suppliers with technical data & feedback on fits, via Fit Approvals, Lab Tests and AQL, legal and safety compliance.
        • Overseeing day-to-day running of categories.
        • Developing specification sheets for new shapes and designs, working closely with the Design Team.
        • Ensuring technical capability of the supply base with a view to maintain customer satisfaction and minimise returns.  

Your Role:

        • Working closely with the Design team to support creation of the proto tech pack, ensuring specification sheets are created in line with the critical path.
        • Standardising fits for core styles for required categories.
        • Maintaining accurate block library file.
        • Attend all fit meetings by categories, making changes to size charts and patterns.
        • Liaising with suppliers on fit, quality and fabric testing.
        • Developing new fits and ensuring they are signed off in a timely manner, as part of the block process.
        • Managing technical critical path at style level.
        • Updating tech packs with appropriate comments/spec, and communicating drop deadlines to suppliers, prioritising when necessary.
        • Check and approve lab test reports and care labels.
        • Make sure all fabric test reports are performing accordingly and have been approved by one of the technician team before production commences.
        • Working with Intertek / supplier to ensure compliance to AQL process and quick resolution of any issues.
        • Updating Intertek tracker.
        • Weekly catch ups and updates with PD team.

The successful candidate will be a strong team player, exceptionally organised with the ability to prioritise daily workloads. They will be able to react quickly and solve potential problems, and be confident about escalating issues where product of delivery will be compromised, or dates in jeopardy. A proactive attitude with strong attention to detail, and the ability to demonstrate brand awareness are an absolute must.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Sales Consultant

We are looking for experienced sales staff, with a compulsory background in fashion retail to help drive our retail expansion within our new AW18 John Lewis Concession Branches. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.

30 Hour Contract P/W

Position Available from Early August - Various Locations Available:

Cardiff, Exeter, Watford, York, Solihull, Sheffield, Nottingham, Stratford (Westfield) and Peterborough

Key Qualities:

        • Passion for the hush brand and customer experience
        • Be able to thrive in a busy store environment
        • Flexible to work the hours in line with stores needs
        • Be able to thrive in a busy store environment
        • Reliable and trustworthy
        • Feel confident engaging with every single customer that shops within the branch
        • Ability to work independently as well as within a wider team
        • Strong fashion sense and styling abilities
        • Collate feedback from customers on a one-to-one basis
        • Strong ability to think on your feet and problem solve quickly and efficiently
        • Excellent interpersonal, communication, and organisational skills
        • Good command of the English language
        • General knowledge of retail reporting

Key Responsibilites:

The Sales Consultant is accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, and supports the achievement of the concession sales targets. The Sales Consultant is also responsible for ensuring that the support and partnership of retail partners’ is sufficient for the benefit of the hush concession.

Sales experience in a similar environment is essential.

Customer Service:

        • Engage with every customer within the concession
        • Drive sales through exceptional customer service skills and product knowledge
        • Resolve all client queries and complaints quickly and effectively
        • Ensure image and retail standards are professional, reflective of the brand image, and adhered to always
        • Exude passion for the brand

Sales:

        • Meet and exceed sales plans
        • Demonstrate in-depth knowledge and ownership of the brand by tracking daily, weekly, and monthly sales to determine needs of business
        • Take an active role on the selling floor
        • Identify and communicate product and inventory needs in a timely manner

Visual Merchandising:

        • Implement and maintain all visual merchandising standards as directed by Visual Merchandising guidelines

Communication:

            Maintain clear, consistent and regular communication with your Area Manager, Visual Manager, retail partners and head office as well as other hush consultants across our other John Lewis branches

Operations:

            Ensure concession and stock room maintenance, presentation, and organisation issues are addressed in a timely manner by John Lewis Partners
          • Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner

Please send a full CV and cover letter and your preferred John Lewis branch to retailjobs@hush-uk.com