Work at hush

Allocator

We have an exciting role to join our merchandising team as a Store Allocator. This is a great opportunity for a bright and enthusiastic graduate with retail experience looking to join a fast-paced growing business.

The Role:

  • Manage and maintain stock data accuracy and integrity between EPOS till system and Stock system for accurate sales reporting and analysis.
  • Process daily sales/returns posting from EPOS to Stock system.
  • Execute the release of initial product allocations and in-season replenishment to stores.
  • Generate and check packing lists for store deliveries and liaise with the distribution centre for picking.
  • Understand opportunities and risks and make recommendations to maximise sales and stock levels.
  • Regular contact with stores regarding stock issues, delivery information and queries.
  • Undertake weekly stock takes with store consultants ensuring accurate stock levels.
  • Look at styles underperforming at a store level and challenge consultants to improve sales.
  • Allocate stock pot based on sales across store portfolio ensuring stock is in the best place to maximise sales.
  • Work closely with visual-display staff and department heads to decide how goods should be displayed to maximise sales.
  • Understand total business stock holding to try and maximise sales across all channels, making recommendations for moving stock cross channel.

You:

  • ‘Can do’ attitude.
  • Excellent numerical and analytical skills.
  • Exceptional attention to detail
  • Great organisation skills.
  • A strong communicator.
  • An approachable and friendly manner.
  • The ability to work to tight deadlines.
  • Excellent IT skills, especially Microsoft Excel.
  • Thrives in a busy environment.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Buyer – Maternity Cover

We are looking for an experienced Buyer to cover a maternity leave from January 2019 for 12 months. You will develop, produce and deliver a collection on time that maximises sales and profit, achieves the target margin, drives the business and trading opportunities in line with the design strategy. Product categories include: soft wovens, outerwear, casual trousers and denim.

Key Responsibilities include:

    • Work closely with the Design, Technical & Merchandising teams to develop and deliver a balanced collection which encompasses creativity, style and commerciality in conjunction with the Head of Buying.
    • Assess sales performance, trends, competitors, best/worst sellers and help to formulate lessons learnt with other departments.
    • Evaluate, propose and implement any actions that need to be taken on trading the current business and to influence the development of future product or forth coming collections.
    • Regularly visit competitors to compare the product offer. Monitor market activity including regular comp shops. Have a good understanding of relevant trends and review the seasonal catwalks.
    • Progress, monitor and manage the development of the range from concept to delivery into the warehouse. Monitor each stage of development and production to ensure key critical path dates are met.
    • Ensure supplier allocation of product is balanced.
    • Negotiate prices to achieve margin without a detrimental effect to the product and ensuring the design vision is kept.
    • Work closely with suppliers (including visits) to understand their strengths and weaknesses.
    • Ensure accuracy of data into various systems at hush.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Accessories Design Intern

We are looking for a Design Intern to support the Accessories team with day to day activities, such as Spec preparation, material cataloguing, research and other ad hoc duties.

Your Responsibilities will include:

  • Support the Design team to manage the spec files, ensuring all relevant data is available and accurate.
  • Help co-ordinate sample requirements for the department including opening parcels and labelling all development samples.
  • Assist the team in preparing for range meetings.
  • Carry out fit session comments directed by the senior team and apply into spec files.
  • Provide general administrative duties including managing the post and courier deliveries/collections.

To join us, you must have:

        • Approachable with excellent communication skills.
        • Strong team player.
        • Punctuality.
        • Experience in CAD using Adobe Illustrator.
        • Knowledge in Photoshop.
        • Thrives in a fast paced and challenging environment.
        • Strong organisational skills.
        • High attention to detail.
        • Keen interest in fashion product.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Ecommerce Manager

We are looking for an Ecommerce Manager to manage and oversee the day to day running of the Hush website including all product & promotional launches, product content, merchandising, optimisation, testing, reporting, general site administration, site developments and third parties.

Key Responsibilities will include:

    • Managing, planning & delivering onsite product launches, ensuring critical paths are put in place and all teams are aware of dependencies, undertaking their tasks for launch in a timely manner.
    • Overseeing the merchandising of site, allowing for a seamless end to end journey for the customer including: ensuring weekly homepages are briefed and built supporting the wider hush marketing calendar, ensuring navigation, onsite search & category listing pages are merchandised for maximum impact & commerciality and working closely with the wider marketing department to ensure the overall balance between creative content & customer journey.
    • Monitoring, analysing and reporting on the performance of the website, including (but not limited to) conversion rate, bounce rate, basket abandonment, and testing/implementing incremental improvements through our external web agency.
    • Overseeing the day-to-day technical operation of the website, including raising and following up on support tickets with the web agency.
    • Managing and working with third party agencies in support of the business objectives.
    • Coaching and developing the ecommerce team, ensuring all members are accountable for their tasks, setting individual objectives accordingly and monitoring progress.

To join us, you must have:

      • Previous ecommerce management experience with a solid knowledge of ecommerce operations and website performance.
      • Previous experience/technical understanding of web platforms.
      • Excellent working knowledge of Google Analytics.
      • Strong analytical skills with the ability to interpret data to determine decisions and increase conversion.
      • Solid organisational and time-management skills, be deadline-driven and able to multi-task.
      • 3+ years of people management experience and a highly motivated team player. In return, we will offer you a competitive salary, generous staff discounts of 55%, end-of-week drinks, free fruit days, birthday celebrations, sample sales as well as the opportunity to develop a career in a fast-paced but fun environment!

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Customer Services Manager

We are looking for a Customer Service Manager to manage all aspects of our customer service, providing guidance and direction to ensure the highest level of service excellence. You will manage a team of customer service advisors to ensures SLAs are defined and met, and that a clear vision for the team is defined and delivered.

Key Responsibilities will include:

      • Working with the Marketing Director to develop the customer service strategy for hush to build strong relationships with our customers.
      • Provide leadership for the broader customer services team by inspiring them with the company’s service vision, setting clear objectives, and motivating them to deliver the best level of service.
      • Set target service levels, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customer base.
      • Develop new initiatives to increase productivity, gain efficiencies and enhance customer retention and loyalty.
      • Work with the marketing director and head of IT to scope and develop new CS technologies, and decrease contacts per order by improving the customer experience.
      • Scope and define new customer service channels to deliver the best possible experience for our customers on the channels that are right for them, and identify partners to deliver.
      • Act as a champion for the voice of the customer and other insight that is gathered through customer services channels and develop clear and regular reporting to share this back with the broader business.

To join us, you must have:

      • Experience in working / managing a customer services function / team.
      • Excellent computer skills.
      • Strong team management experience.
      • An understanding of the importance of customer service as a function within a business.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Customer Services Assistant Manager

We are looking for a Customer Services Assistant Manager to act as the Customer Services Manager second in command for the operational day to day. This role is responsible (as is the team as a whole) for continually striving to delight the customer by maintaining and developing high quality communication.

Your Responsibilities will include:

            • Work alongside the Customer Services Manager in monitoring customer service processes and KPIs.
            • Act as a champion for the voice of the customer and other insight that is gathered through customer services channels, and develop clear and regular reporting to share this back with the broader business.
            • Ensuring that customer queries are answered quickly and responded to (within our agreed response times) and that any customer issues are escalated where required.
            • Assist the Customer Services Manager to manage and motivate the customer services team to deliver customer satisfaction and loyalty.
            • Manage the resourcing plan for the Customer Services team to ensure that there is capacity to suit all times.
            • Liaise with the finance team to identify and resolve any payment issues resulting in orders being prevented from processing. Monitor potential fraudulent payments and PayPal disputes.
            • Manage Awaiting Stock.

To join us, you must have:

            • Experience in working in a customer services function / team.
            • Great written and verbal communication.
            • Strong organization skills and attention to detail.
            • An understanding of the importance of customer service as a function within a business.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Customer Services Associate

£20,000, plus benefits

We’re looking for a bright, friendly, hardworking individual to join our Customer Services team. You must be forward thinking and computer literate with a confident telephone manner and an interest in fashion. If this sounds like you, we’d love to hear from you. 

This is a great opportunity for a bright and enthusiastic person looking to join a fast-paced and growing business.

Responsibilities include:

                • Offering an excellent standard of service over the phone and via email.
                • Operational procedures such as resolving customer queries, processing orders and issuing refunds.
                • Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
                • Excellent opportunity for growth within the company.

You will have retail experience and a can-do attitude, and will be keen to develop and improve our customer experience. Excellent written and spoken English is essential.

The job is based in our office in Battersea, south west London.

To apply, email jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

Social Media Executive

The hush brand marketing team is growing and we’re looking for a Social Superstar to join us. Sitting within the brand marketing team, the hush social media executive will be responsible for the day to day management of all our social platforms as well as for developing the brand’s overall social and influencer strategy as part of the wider marketing plan. The social media executive will take the lead creating original, shareable and thumb-stopping native content for use across organic and paid social platforms and will spearhead our influencer activity.

To join us, you must have:

• Experience in community management and influencer relations as well as content creation and distribution.

• Your finger on the pulse of all things social and influencer related. You need to be a strategic thinker who can work closely with the wider hush team to ensure we’re not only punching above our weight but also working holistically to bring the best of the hush brand to new and existing customers.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Style Advisor – hush Pop Up Store

Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.

We aim to provide a fantastic shopping experience to all our customers and are looking for talented and enthusiastic individuals to work with us at our brand-new Pop Up Store on Elizabeth Street, London.

hush will be launching this pop up shop from late August for the Autumn/Winter season to engage with our customers in an offline environment and bring our beautiful new autumnal styles to the beautiful flower filled roads of Belgravia.

If you are confident, have a love for style and fashion, and not afraid to roll your sleeves up and get stuck in, then this could be the opportunity for you!

We pride ourselves on providing unique style advice to each and every one of our customers in an informal and personal way, therefore it is vital that you share our love for the brand and can engage with our customers in a natural and genuine way.

Our ideal candidate will have no less than 1 years of retail and/or customer service experience within a similar environment and have a great knowledge of the fashion industry.

Our Pop Up store will trade over seven days a week therefore this opportunity is suitable for someone who wants varied hours including evenings and weekends.

This is a fantastic opportunity within a growing brand for you to learn and develop your skills into future opportunities.

 Please send a full CV and cover letter to retailjobs@hush-uk.com

Immediate Start Available

Content Editor

We are now looking for a Content Editor to join our marketing team. You will be an integral part of the company’s editorial presence, creating fresh engaging editorial content across a variety of different channels and platforms, but especially our customer newsletter, blog, emails and social media platforms, helping to create a world-class brand experience.

In this exciting role you will be responsible for Onsite fresh engaging content (FEC) Management, including planning, liaising with the various departments, briefing and reporting on content output. 

 Key Responsibilities:

            • Working closely with the Editorial Executive, Digital & Social Executive and Content Manger to generate new ideas and create fresh engaging content across a variety of communication channels and platforms.
            • Write, edit and proof high-quality content across all communication channels, ensuring accuracy and consistency.
            • Select product and check stock levels to support copy and campaigns.
            • Research and editorial support across the Content Marketing team.
            • Report on content output and review competitor trends and activity.
            • Deliver copy in a timely, accurate and thorough fashion in accordance with the marketing and communications calendar.
            • Build and upload content and images to various digital channels - relevant training provided.
            • Contact PRs and industry experts across fashion, lifestyle and culture/entertainment and represent hush at internal and external PR meetings and events when required.
            • Represent hush at external brand events when required.
            • Maintain a consistent brand message across multiple different platforms.
            • Content reporting to ensure that it is delivering to agreed objectives and optimising and improving what we write.

You will therefore have 2+ years’ experience writing for a fashion or lifestyle website, retailer or publication; have a keen eye for detail, grammar and experience proof reading your own work; a background or interest in fashion; experience of working in a fast-paced environment. You will be a true team player and – most importantly – have a genuine ‘can do’ attitude to your work.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Digital Designer

The role will be integral in working with the Creative Team to deliver effective aesthetic and strategic digital brand output for the website, web pages and digital advertising inventory. This role will work closely with the E-Commerce Team and broader marketing team to ensure creative output has a balance of commerciality and a considered UX, whilst bringing the brand to life in the most impactful way for each specific channel.

Key Responsibilities:

              • Homepage + Landing Pages:
              • Working with Lead Creative and broader marketing team to plan, concept and execute homepage refreshes, liaising with E-Commerce and Creative Content teams to manage scheduling and timings.
              • Working collaboratively with Lead Creative on new season site refresh design.
              • Design and build landing page experiences that are visually appealing and meet the KPI’s set.
              • Digital Advertising Inventory:
              • Working with Lead Creative and broader marketing team to plan, concept and execute a range of assets and inventory across a range of digital channels, including paid and organic social, in some cases working closely with agency partners.
              • Everyday:
              • Attend regular meetings with marketing, ecommerce and content team to discuss upcoming content, briefs, launches and collaborations and provide updates on current project progress.
              • Use the analytical reports to influence design and page layouts.
              • Update online look books and seasons catalogue.
              • Development:
              • Identifying opportunity to utilise new channels and technologies.
              • Analysis of current site to help develop creative ideas and concepts to drive traffic and improve customer journey/experience.

Required Skills and Expertise:

              • BA(Hons) in Digital Design, Graphic Design, Graphic Communications or related field.
              • Minimum 3-5 years successful industry experience - ideally from a Fashion E-commerce background
              • Excellent core graphic design, typography, layout and digital standards.
              • Adobe CS - InDesign, Photoshop, Illustrator, HTML coding, CSS and CMS.
              • Experience designing cross-platform (in fashion or lifestyle preferably) - understanding the specifics of designing for Desktop, Mobile, Tablets and Apps.
              • Good knowledge of HTML process and website best practice.
              • Strong interest in Fashion and eCommerce.
              • Preferably knowledge of Adobe Premiere editing skills, web development and knowledge of alternative Web Design packages is positive but not essential.

Person Requirements:

              • A creative thinker and problem solver with exceptional attention to detail.
              • A passion for new digital platforms and the creativity that brings them to life.
              • Excellent typography and layout skills.
              • Good understanding of UI and UX design.
              • In depth digital design capabilities.
              • Enthusiastic and energetic.
              • Ability to work under pressure and work across multiple projects.
              • Strong communication skills.
              • Strong understanding of campaign development and executions.

To apply, email jobs@hush-uk.com with an up-to-date CV & covering letter outlining your suitability for the role.

Style Advisor – hush Concessions

Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.

We aim to provide a fantastic shopping experience to all our customers and are looking for talented and enthusiastic individuals to work with us at our John Lewis concessions.

If you are confident, have a love for style and fashion, and not afraid to roll your sleeves up and get stuck in, then this could be the opportunity for you!

We pride ourselves on providing unique style advice to each and every one of our customers in an informal and personal way, therefore it is vital that you share our love for the brand and can engage with our customers in a natural and genuine way.

Our ideal candidate will have no less than 2 years of retail and/or customer service experience within a similar environment and have a great knowledge of the fashion industry.

As our concessions are in John Lewis department stores who trade over 7 days a week, the opportunity is suitable for someone who wants varied hours including evenings and weekends.

This is a fantastic opportunity within a growing brand for you to learn and develop your skills into future opportunities.

Please send a full CV and cover letter and your preferred John Lewis branch to retailjobs@hush-uk.com

Branches available: Edinburgh, Kingston