Terms & Conditions

Introduction

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and hush homewear ltd (also referred hereafter as ‘we', ‘us', ‘our', ‘hush'). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions, please contact us on 0844 8004108.

Sale

The returns period during sale time is 14 days from receipt.

Please note that we do not offer free returns or free delivery during sale periods.

Because of the sheer volume of orders, we can occasionally oversell. If that happens, we will send out everything we can immediately and will fulfil the rest as soon as we are able to do so. 

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.

To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.

All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and hush for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods only when your order is ready for despatch. However, if you choose to make payment with PayPal, you will be charged for the full value of the goods when your order is placed. 

The despatch dates shown on pre-order items are as accurate as we can and are updated regularly; however until those items are with our warehouse dates are subject to change.

If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

Payment & Taxes

We accept online payment in a secure environment by credit card, debit card or hush gift vouchers. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.

All prices are quoted in pounds sterling and are inclusive of VAT.

If you qualify for a VAT reduction we do not do this automatically, however we will happily remove it if you request this in the 'notes to hush' section when placing an order. Unfortunately we cannot refund VAT retrospectively. 

Special Offers & Promotions

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of sale items, gift vouchers or multi-buy products.

If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost of a gift box.

Promotion codes cannot be added into an order retrospectively.

FREE GIFTS: If a free gift is added to orders over a certain amount and items are returned so that the order is under the threshold amount, that gift must be returned or it will be charged at the advertised amount. The same is true of any promotion governed by a spending threshold.

FREE DELIVERY AND RETURNS: Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses. Free delivery applies to UK standard delivery only.

MULTI-BUYS AND BUNDLES: In case of part return of a bundle containing multiple products, the promotion will be void and you will be refunded so that you will have paid full price of the goods kept.

GIFT SETS: As gift sets have discounts worked into their price the entire gift set MUST be returned in full (including items that are normally non returnable) for a refund or credit note to be issued.

Delivery

Stock permitting, all orders are usually despatched within two working days of the order being accepted.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Returns Policy

For our current returns policy please see here.

Your Right to Cancel

You may normally cancel this contract in writing within 14 days of placing the order. If you do cancel the contract within this time, and your order has been despatched, any payments made by you will be refunded in full within 10 days of us receiving the returned products. A refund on your delivery cost only applies to our Standard postage service. You are liable to cover the cost of return postage to us unless a pre paid label is included in your order.

This right to cancel does not include enhancements to your order such as expedited delivery options or gift boxes or items that fall outside of our returns policy.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of hush homewear ltd or its content and technology providers or their respective owners.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Disclaimer & Limitations Of Liability

hush homewear ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, hush homewear ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of hush homewear ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While hush homewear ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and hush homewear ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While hush homewear ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, hush homewear ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. hush homewear ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with hush homewear ltd.

The entire liability of hush homewear ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

hush homewear ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

hush homewear ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of hush homewear ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law & Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Personalised Items 

The following refers to the purchase of any personalised items including monogrammed scarfs:

• All personalised items are made to order and are therefore non-returnable. 

• Personalised items will take longer to produce and therefore can only be shipped using Standard Delivery and will take approximately 3 days longer to arrive. 

• The cost of personalisation is £10.00, this will be added to the cost of the item if you choose to personalise the item. 

If you have any queries regarding our personalised items please click here to send our customer services team an email.

Ratings & Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by hush (the "CRR Service").

By submitting any content to hush, you guarantee that:

• You are the sole author and owner of the intellectual property rights in the content.

• All "moral rights" that you may have in such content have been voluntarily waived by you.

• All content that you post is accurate.

• You are at least 18 years old.

• Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

• That is known by you to be false, inaccurate or misleading

• That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy

• That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising)

• That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.

• For which you were compensated or granted any consideration by any third party.

• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers.

• That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold hush (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant hush a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at hush's sole discretion. hush reserves the right to change, condense, withhold publication, remove or delete any content on hush's website that hush deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. hush does not guarantee that you will have any recourse through hush to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, hush reserves the right to remove or to refuse to post any submission to the extent authorised by law. You acknowledge that you, not hush, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of hush, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

Ratings & Reviews Prize Draw

To enter, simply write a review of any product on www.hush-uk.com that you've purchased (from hush-uk.com or John Lewis Partnership) and you will be entered into the prize draw for every review completed. The monthly prize draw will take place on the last day of every month. There will be one prize each month, the prize being a £50 voucher. The winner will be chosen at random and notified by email within 14 days of the draw. In the event that the winner refuses acceptance, cannot accept the prize for any reason or if hush is unable to make contact with the winner within 14 days of the draw, hush reserves the right to re-draw the prize and award it to an alternative winner. The prize is as is and is non-transferable and no cash alternative is available.

Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.

Data Collection & Storage

You may browse the hush website without giving us any of your personal information. However, if you wish to make a purchase, request a catalogue or sign up for our weekly newsletter, you will obviously be required to pass over such information as will enable us to fulfil your request. We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service. If any of this personal information is transmitted, it is encrypted (using 128-bit encryption technology). Otherwise, it is always password-protected and stored on a secure server. Our data collection and storage is governed by the rules of the UK Data Protection Act.

Data Sharing

We will normally only share this information with service providers who enable us to deliver our products and services to you, such as the companies who distribute e-mails or catalogues on our behalf and Sage Pay, our online credit card processing service. We may occasionally swap our mailing list with other companies whose products we think will be of interest. We will then send a single catalogue to their customers and in return they can send a single catalogue to our customers. Your details will not be added to their mailing list unless you request it. However, if you do not wish us to share your details, please tick the opt out box in the MY ACCOUNT section of the website or click here to send us an email with your full name and address and we will make sure your details are not made available in this way. We will never share your email address with any third party.

Cookies

The hush website uses cookies to store name and address information (so you do not have to enter your details every time you order) and to remember details of the products that you have added to your basket. We do not store any of your payment information in this way. These cookies are stored on the hard drive of your computer. If you want, you can disable them. However, you should know that this will cause problems adding products to your basket.

Further Information

If you wish to discuss our privacy policy in more detail, please call us (during office hours) on 0844 8004108.

Our Details

hush homewear ltd

Registered address:
hush homewear
Unit 37-38, Spaces Business Centre
Ingate Place
London, SW8 3NS

Company Registration Number: 04791362 
VAT Registration Number: 820 3449 55