All items for return or exchange need to be brought back to the hush pop up store they were originally purchased from. (Currently open stores are Cheshire Oaks, Ilkley & Bluewater Shopping Centre).
We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
*If you have lost your label, please contact our customer service team on 0330 678 1468
Refunds in store are processed automatically and will show within 3-5 working days, bank dependant.
Once the store is closed we process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund.
Please don’t contact us unless 10 or more days have passed, and you still haven’t received the money.
Refunds are always credited to the original method of payment.
If you purchase a set, you will need return all pieces in the set for a full refund. We cannot accept any partial set orders for refund.
We’re happy to exchange an item for a different colour or size ONLY. Please visit the store in order for exchanges to be processed.
All exchanges are subject to stock availability. If an item is out of stock at the time of the exchange being processed, a full refund will be issued.
The following items are not eligible for return: earrings, knickers, perishable items (such as chocolate, hot chocolate, tea, soap and nail polish etc).
Items purchased in our John Lewis concessions or made online must be returned to the original seller and cannot be taken into the hush store for a refund.
For any further information please contact customer services on 0330 678 1468 or via email at firstname.lastname@example.org