Reporting to the Lead Creative, this role will be integral to the Creative Team to deliver effective aesthetic and strategic brand output for all digital channels. This role will work closely with the Editorial team, E-Commerce team and wider marketing team to ensure creative output has a balance of commerciality and creativity whilst bringing the brand to life with impact and consistency on every platform.

Key responsibilities:

• Website:

1. Working with Lead Creative and broader marketing team to plan, concept and execute homepage refreshes, liaising with E-Commerce and Creative Content teams to manage scheduling and timings.

2. Design and build landing page experiences that are visually engaging.

3. Create web banners/bespoke content slots for PLPs and PDPs.

4. Bi-weekly updates of editorial content. Working closely with Editorial team to plan features. Liaising with the Ecomm team for link production and general user journey of all articles.

5. Working within zmags/Amplience to review update and refresh all landing and hygiene pages.

6. Website development - mock ups, bug checks, developing experiences on Amplience.

• Email Marketing:

1. Working with content and CRM teams to plan and design weekly emails. Full design and exporting ready to build and test.

2. Seasonal update to transactional emails.

• Display and affiliate ads:

1. Working with Performance Teams on banners for seasonal launches and ad hoc for extra drops and promotions.

• Social (paid and organic):

1. Supporting the social team on seasonal launches and ad hoc assets. Creating video assets. Occasionally working with external developers to build experiences (paid social).

• Every day:

1. Attend weekly meetings with creative, ecommerce and content teams to discuss upcoming content, briefs, launches and collaborations and provide updates on current project progress.

2. Use analytical reports/heatmapping to influence design and page layouts.

3. Identifying opportunity to utilise new channels and technologies, improving site traffic.

4. Working closely with Lead Creative ensuring all creative is of highest standard for all review and approval processes.

5. Supporting on web image selects and approval requests.

Required Skills and Expertise:

• BA(Hons) in Digital Design, Graphic Design, Graphic Communications or related field.

• Minimum 3-5 years successful industry experience - ideally from a Retail/Fashion E-commerce background.

• Excellent core graphic design, typography, layout and digital standards.

• Adobe Suite – XD, InDesign, Photoshop, Illustrator, After Effects.

• Experience designing cross-platform (in fashion or lifestyle preferably) - understanding the specifics of designing for all devices.

• Good knowledge of HTML process, CSS, CMS.

• Preferable knowledge of Adobe Premiere editing skills, web development.

Person Requirements:

• A creative thinker and problem solver with exceptional attention to detail.

• A passion for new digital platforms and the creativity that brings them to life.

• Excellent typography and layout skills.

• Good understanding and interest in UI and UX design.

• In depth digital design capabilities.

• Enthusiastic and energetic.

• Ability to work under pressure and work across multiple projects.

• Strong communication skills.

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have an exciting role as a Jersey Designer working alongside the rest of the jersey team, you will support the Design Team and develop product at every stage of the product life cycle.

Key responsibilities:

• Developing Design Concepts through inspiration and research to create a seasonal and on brand aesthetic.

• Having the ability to translate inspirational ideas into a commercial yet inspiring product.

• Having strong market and trend awareness.

• Working effectively to critical path deadlines.

• Producing detailed tech-packs and liaising with factories confidently.

• Having an excellent knowledge of garment construction, jersey finishes and techniques.

• Actioning lab dips, embroidery artworks and print strike-offs

• Participating in fit sessions with technical and buying teams.

• Liaising with Buying team to range build a cohesive collection.

You will also be managing Collection Overviews and other administrative tasks to support the design process which include:

• Amending and updating Cads and Jersey Team Range plans.

• Keeping range files up-to-date.

• Creating and updating colour palettes.

• Organising samples before and after proto reviews.

• Ensuring all information is clear and accurate on all systems.

Experience in designing graphic T-shirts would be ideal. To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About us:

Hush is a fast-growing fashion and lifestyle brand, founded 15 years ago by our Australian creative director and now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and 33 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!

Key Responsibilities:

• Proactively manage the category through the development and production stages of the product; liaising where necessary with the relevant product teams.

• Led fit sessions for this category, ensuring samples are fully prepped and by working closely with design and buying teams to ensure aesthetic and quality attributes are achieved.

• Complete and send out tech packs through the PLM system to the required critical path, following up with any supplier queries.

• Understanding and managing the test reports and care labels process.

• Maintaining the shipment sample and AQL requirements ensuring product can be shipped to the required critical path.

• Working closely with the Technical Team on shared projects to deliver the business objectives.

As a HUSH TECHNICAL TEAM member, you should:

• Experience of women’s Knitwear is essential.

• Have a working knowledge of fitting, grading, and knitting construction methods.

• Have good understanding of fibre, yarns and testing requirements.

• Have knowledge of product testing and labelling including wash care instructions.

• Be able to manage your time wisely and prioritise your workload in a fast-paced environment.

• Have working knowledge of Excel and PLM (preferred but not necessary).

• Have fantastic interpersonal skills – build and manage relationships with colleagues and vendor, being open and honest in communications.

• Enjoy working in a close team but also the ability to take initiative and work independently.

• Have excellent attention to detail.

In return, we will offer you a competitive salary, generous staff discounts of 55%, end-of-week drinks, free fruit days, birthday celebrations, sample sales as well as the opportunity to develop a career in a fast-paced but fun environment!

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Reporting into the Senior E-commerce Manager, the E-commerce Trading Executive role is an integral part of the E-commerce team and contribute to the record-breaking sales growth. You will have the full ownership of online product lifecycle from getting products to ultimately the removal of products and be responsible for the day-to-day management of onsite promotions.

Main Duties & Responsibilities

• Set up and upload new products ensuring accurate features, category, attributes, pricing, photography and shop the look recommendations.

• Ensure all products are promptly and efficiently removed in accordance with business merchandising strategies.

• Ensure all products are assigned to the relevant category pages and site filters/refinements are correct.

• Responsible for the ongoing maintenance of continuity products.

• Site walk daily to ensure all products are live and correctly merchandised, delegating tasks where required.

• Work with the E-commerce Content Executive to ensure all product information is collated and accuracy of content displayed.

• Respond to all customer service enquiries and delegate as appropriate.

• Ensure seasonal launch activities including but not limited to the above-mentioned activities are carried out on time pre-launch as per seasonal launch plan.

• Set up & manage all onsite promotions and analyse and report on performance of promotions.

• Assist with the launch of seasonal sales by uploading promotional prices.

• Liaise, influence & build relationships with the wider business (creative, merchandising, buying) teams to ensure effective support of online trading objectives.

• Analyse product and category performance, make recommendations and feed into weekly reporting and present at weekly meetings.

• Support the Senior E-commerce Manager with production of ad hoc reports, i.e. availability, sales performance.

• Assist with testing and the defining website requirements for the ERP project and BAU optimisation stream.

Essential Skills and Experience

• At least 2-3 years’ experience in Online Merchandising / Trading role, ideally with a consumer retail background.

• Previous experience working with a web platform such as: Shopify, Magento, BT Expedite, Saleforce, Blucommerce or other web platform.

• Experience with Salesforce preferred but not essential.

• Advanced Excel skills.

• Proactive and highly motivated team player.

• A naturally inquisitive critical thinker with a ‘can do’ attitude and a willingness to learn.

• Problem solving; knows how to attack a problem and has the tenacity to solve difficult problems, and see tasks through to completion.

• Deadline-driven, able to multi-task with solid organizational and time-management skills.

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

As a Creative Lead, you are a confident manager and role model who coaches designers in the in best professional practises and behaviour. With a can-do attitude, this person will contribute beyond their assigned tasks and actively seek out new ways of bringing the hush brand to life.

They will mentor and support the existing team of designers, working closely with the Directors to evolve the hush brand, both on and offline.

This person needs to understand the importance of a clear brand message across all channels, from print to events to social, and should ideally be an experienced manager so as to establish the best of design principles and processes to the team, whilst also having an excellent knowledge of design and fashion photography, both on and offline.

They should embrace and foster curiosity themselves and within the team so as to deliver the best possible brand experience for hush.

The Job

The Lead Creative is responsible for delivering creative concepts and campaigns across all channels to hush customers, and will need to operate in a collaborative and agile working environment.

The Creative team is responsible for all customer-facing brand visualisations, across all of hush’s channels, making sure that all communications are graphically and visually aligned and excellently executed.

They will:

• Support the Creative director’s vision, whilst managing the Creative team in its overall duties, on and offline.

• Brainstorm, discuss and generate creative design and layout ideas with the other members of the marketing team.

• Work with the Creative team and broader marketing team to explore the development of new creative formats across new and existing channels – eg social, video and events / pop-ups and concessions.

• Ensure that all creative and design is done with a full understanding of online and offline best practise adhering to hush brand guidelines.

• Make sure that all design deliverables are delivered to agreed deadlines.

• Support the Creative Director on concepts and ideas for shoots, and from time to time being available to attend.

• Manage the department budgets.

• Promote a positive and collaborative environment for open feedback and constrictive critique within the team.

• Support the professional and creative development of the team, embedding coaching and knowledge sharing into everyday activities.

• Set the expectation of the highest levels of quality for ALL areas of design.

• Collaborate with all other departments and stakeholders.

To succeed in this role, this person needs:

• Commercial experience (5-8 years) in a digital agency, editorial, fashion or ecommerce environment at a similar level.

• Ability to work across multiple projects and manage a busy critical path.

• Manage print relationships and accounts.

• Have experience in art direction, video, design, commissioning, photography and casting.

• Have a confident and articulate approach when presenting ideas, a strong communicator with the ability to brief others clearly on what’s needed.

• Have a competency in working with XD, Indesign, Illustrator and Photoshop.

• Have a good understanding of HTML5, CSS, UX/UI and responsive web design.

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Reporting in to the Head of Merchandising, you will be responsible for managing multiple product categories. You will oversee and be responsible for the successful planning and trading within the agreed business strategy, and that all necessary frameworks and controls are in situ to maximize business performance. You will ensure that all relevant stakeholders have accurate data which can directly, proactively and consistently inform decisions relating to maximizing profitability and contributing to overall business strategy and growth.

Tasks, Duties and Responsibilities Planning and Trading of department

• Drive the planning and forecasting of product category budgets, option counts, and depth of buy based on the overall business and financial goals of the company.

• Supplies the Head of Merchandising necessary data to enable informed planning and trading decisions upon request.

• Continually demonstrates strong commercial awareness of customer behaviour across all channels, effectively sharing this insight to the wider team.

• Build a credible and balanced range alongside the buying team, utilising lessons learnt and presenting a robust rationale for product proposal sign off.

• Works closely with Buying to strategically drive and monitor intake margin and gross profit margins as requested.

• Manages the critical path in situ with the relevant buying team.

• Effectively control and ensure categories comply and work within the budgets and buy plans agreed with the senior management team.

• Take ownership and Manage stocks and sales using the WSSI and ensure that each product area is effectively and accurately forecast.

• Ensure the team are prepared and meet deadlines to complete WSSI on time and ahead of the meeting.

• Provides clarity to current opportunities and risks, providing effective plans of action, seeks agreement and updates upon completion.

Team, Processes and Department Development

• Manage and mentor more junior members of staff, facilitating internal promotions and strengthening of the team by developing effective succession plans.

• Effectively manage the workload of their team.

• Always strives to improve the department’s operational performance and increase knowledge of own and related job functions.

• Is aware of current and emerging best practice within merchandising/buying and makes recommendations to the business via the Head of Merchandising as appropriate.

• Takes ownership and accountability of key decisions taken and drive self-development.

• Actively looks to take on further responsibilities outside of their main product categories, working closely with the Head of Merchandising to identify other areas of work they can drive and support with i.e. projects and wider-function responsibilities.

Communication and Relationship Building

• Builds effective and open relationships with all members of the buying and merchandising team, based on reliable, accurate and relevant data.

• Ensures productive relationship between merchandising function and all other business areas to ensure goals achieved, specifically with the buying, marketing, Finance and warehousing teams.

• Delivers key information at the right time, to the right people, and presents when necessary at high level meetings as requested by the Director’s (in absence of Head of Merchandising).

Skills

• Advanced Numerical skills.

• Advanced Excel skills.

• Be either an established merchandiser who is ready to step up to a senior level or is already at a senior merchandiser level.

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have an exciting opportunity in our Branch Merchandising team for an Assistant Branch Merchandiser. The role will be working closely with the Senior Branch Merchandising to manage the team workload and overseeing our Allocators.

The role:

• Supervise the running of the Monday morning reports by the allocators, ensuring all data is accurate and deadlines are met.

• Work with the allocators to manage stock levels, plan and execute initial allocations and in-season replenishment to branches.

• Liaise with the warehouse team to maintain all elements of the critical path – allocation forecast units, delivery discrepancies, booking reports, etc.

• Maintain an up to date despatch forecast for both our warehouse and JL, and work with JL to ensure we’re able to deliver the desired quantities into the ADC.

• Support product merch in tracking of Continuity lines, forecasting sales and stock levels, and flagging risks/opportunities at a channel level.

• Review branch performance using different KPIs and identify sales opportunities and risks.

• Go through the weekly line by line report in detail and suggest any in-season stock movement between channels to potentialise sales.

• Identify underperforming product areas and lines, make recommendations and challenge VM team/consultants to drive full price sales.

• Supervise transfers back to the warehouse on ad hoc basis, ensuring the relevant teams are contacted, replenishment is stopped and there is a clear re-route strategy for the stock.

• Execute markdown and promotional activity, planning any stock pushes, communicating the activity to JL HO and stores and running any necessary analysis of performance.

• Fully manage stock takes – create spreadsheets, liaise with branches, send variance reports, etc.

• Complete stock reconciliation file on a monthly basis, ensuring any corrective actions are completed as soon as possible.

• Assist the Branch Merchandiser in the day to day running of the Branch Merchandising department and support with store profiling to help tailor stock packages.

• Ensure product launches go as smoothly as possible, making sure products are registered and stock is delivered by the given deadlines, and minimising non-compliances/blank sales.

• Check courier invoices in a timely manner, keeping to deadlines set by finance.

• Work with Marketing to be aligned on product pushes and ensure stock is supported where possible.

• Maintain data accuracy from both a sales and stock perspective.

• Run margin analysis and investigate any discrepancies.

• Manage the WSSIs from a JL perspective, ensuring numbers are up to date and tie back to other reporting.

The Candidate

• Previous experience at AM level.

• ‘Can do’ attitude.

• Excellent numerical and analytical skills.

• Ability to ensure accuracy and attention to detail at all times.

• Effective interpersonal and communication skills.

• Ability to multitask, maintain focus under pressure and work to tight deadlines.

• Solid computer knowledge, especially in Excel.

• Strong commercial awareness and an interest in fashion and retail.

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About us:

Hush is a fast-growing fashion and lifestyle brand, founded 17 years ago by our Australian creative director and is now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and 33 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past year, hush has continued grow and with recent business investment we are in a strong position to recruit. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that is you and you want to be part of our exciting journey, please get in touch!

The Role:

Digital Marketing is set to fuel the future growth of hush, and we are looking for an excellent Paid Media Senior Executive to expand on the huge progress we have made in the last 12 months. The role will encompass 3 Areas: Paid Social, Display and You Tube. This is an exciting time to join the company as we have recently seen a significant increase media spend due to the phenomenal performance in paid social and display, to build on this success we will be launching our first YouTube campaigns in the coming months to accelerate our new customer acquisition.

Responsibilities include:

• Full ownership of Paid Social, Display (retargeting & prospecting) and You tube Prospecting – forming a key component of hush’s aggressive new customer acquisition strategy.

• Managing the Paid Media Agency (Infectious Media) - briefing campaigns, optimising performance, and communicating budgets.

• Day-to-day optimisation: managing the accounts in line with best practice to ensure channels are operating at peak performance.

• Performance reporting: sharing insights back to the wider team in line with business reporting cadence, as well as fulfilling ad hoc requests for channel updates.

• Scaling our international business: we have ambitious plans for global growth, and expansion of our paid media channels is critical to delivering on that plan.

• Owning and developing a testing plan: digital marketing is ever-changing, and therefore you will be tasked with owning a test & learn plan to help ensure our channels continue to evolve.

• Managing the relationship with our Facebook representative – hush recently joined the Facebook fast growth program to ensure we are maximizing investment & on top of any industry changes as they happen.

• Working with the CRM team and using audience insight tools to coordinate multichannel campaigns.

• Working with the creative team to produce social-first content.

• Collaborating with the wider marketing, editorial, and trade teams to align calendars, campaigns, content and product priorities.

• Working with the Senior Analytics, CRM and Digital Marketing Manager to manage budgets to deliver profitable campaigns - input into regular budgeting and forecasting sessions.

Mandatory Requirements:

• 3-5 years of experience in Paid Social Advertising, ideally agency-side.

• A comprehensive understanding of both the Facebook Business Manager, DV360, GA360 & Campaign Manager.

• A basic understanding of the other Digital Channels & wider marketing functions such as Brand, Creative, Editorial.

• Highly numerate and analytical but with bags of creative flair – you should have a great eye for design and the ability to write engaging copy.

• Strong organisational skills and be detail-oriented, with the ability to manage multiple projects simultaneously in a fast-paced environment.

Desirable Requirements:

• Excellent communication skills – Paid Media is a priority area for senior stakeholders in the business, so it is important you’re able to effectively communicate to those without in-channel expertise.

• A passion for both Paid Media Advertising & the hush brand, striking a fine balance between marketing best practice and our unique brand positioning.

• An exceptional work ethic - we have high ambitious growth expectations; it is important to not only have excellent knowledge of Paid Media but also be able to translate this into positive results for the business.

In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment!

To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.