All of our parcels come beautifully packaged and scented with our signature Linen and Room Spray, but if you do have any packing requirements, please let us know by popping a note in the 'notes for hush' box when placing your order. If required, we are able to pack orders without fragrance.
Please note, during our sale periods, unless a gift box is purchased at the checkout, all orders, including full priced items, will be sent in sale packaging due to high levels of demand.
If you have made a mistake with your order, please contact us as soon as possible either by phone or by email selecting ‘urgent amend to order’. If your order has not yet been packed by our warehouse we will do our best to make any amendments. There is no guarantee however, and once the order has been despatched we are unable to change any address details.
Please see our Returns information for any assistance.
Unfortunately we have had to temporarily suspend the sale of both physical and e-gift vouchers. We hope to be able to offer them soon so watch this space!
No one likes to wear what everyone else is wearing so we keep our collections quite exclusive by ordering in small quantities. We will reorder throughout the season and items will often be available to pre-order; estimated despatch dates will be shown and updated as often as we can. By placing an order on pre-order you are purchasing the item today with a later dispatch date.Your credit/debit card will be charged for the full value of the goods upon placing your order. You will not be charged any additional postage costs for multiple deliveries. You may of course contact us and we can add other items to an awaiting order or cancel if you’ve changed your mind.
Our catalogue has been designed to complement the website, and as such we don't want to overload you with information. If you would like to know more about the products such as sizing and fabrics, please have a look online or give us a call and we will be happy to offer assistance and styling advice.
Please see our Sizing and Garment care.
My Account and Technical Assistance
Mention Me is our refer-a-friend programme where you can recommend your friends to hush and both receive rewards. You simply have to enter your friends name in the pop-up box after making a purchase. When your friend then makes a purchase and enters your name they are given an offer code to use towards their first purchase; you will then also receive your reward. The reward will be sent to both parties via an email which will have a code in it. Depending on what the offer code is determines where you place the code when making the order. If your offer is adding something to your order, you need to enter this in the promo code box on the basket page. If it is a discount offer this needs to be entered in the gift voucher box just before making payment. If you have any queries please do not hesitate to get in touch with us.