FAQ

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My Order

Can I make a special request with my packaging?
Help! I’ve just placed an order but need to make a change.
I haven’t received a confirmation email?
I qualify for a VAT exemption. Will you remove this from my order?
I forgot my promo code! Can I apply this retrospectively?
My tracking details say my order has arrived, but it hasn’t!
How do I know if you’ve received my return?
How do I fill in my returns form?

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