Please see below for our current vacancies. To apply please send your CV to jobs@hush-uk.com with the job role you are applying for in the subject line.
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We’re looking for an experienced journalist and accomplished storyteller to become the new Editor at hush, to develop the editorial and storytelling capability within the business and to help give our customers a uniquely engaging and emotionally rich experience of the brand.
This is a central role within a business that was one of the pioneers of a content-led marketing strategy and was built on its particular tone of voice and relationship with its customer.
We require a creative thinker who is equally adept in the generation of ideas as in their execution, with the ability to balance the short-term commercial considerations of a retail business with the longer-term goal of building a world-beating brand.
You will take charge of a small team, as well as liaising with key players in the marketing department and across the business as a whole to help realise the founders’ creative vision and bring the brand story to life.
An interest in women’s fashion is a pre-requisite, but just as important is a continued fascination with the world in which we live and a passion for celebrating all the people, the stories and the possibilities it holds.
Previous experience of working in a retail brand is desirable, but not essential. A low ego, a ‘can do’ attitude and loads of creative ambition are…
Responsibilities will include:• Overseeing the editorial strategy and all the editorial output for hush, including the leadership and management of the editorial team.
• Understanding, disseminating and owning the editorial tone of voice and its articulation in all channels.
• Being a pivotal part of an internal creative ‘agency’ to marry the visual and the verbal to create a single powerful narrative for the brand.
• Driving and delivering all written content for the brand including all website editorial, emails, features, product copy, articles and interviews.
• Leading and editing the quarterly magazine from conception through to print.
• Liaising with external writers and creatives to introduce more ‘voices’ into the brand.
• Keeping a keen eye on emerging opportunities to ensure the brand is always relevant and its editorial output resonates with customers and potential customers.
You must have:• A natural ability to communicate and a love of the written word.
• Extensive experience within editorial, preferably in a journalistic environment.
• A restless mind with the ability to generate ideas and see them through to conception.
• An ability to assimilate the brand’s conversational tone of voice and ensure it is consistently applied in all written communications.
• A genuine desire to connect that shows itself in its disdain for the cliched and the contrived.
• A collaborative style that thrives on working with others inside and outside the business to get the best results.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Reporting into and working alongside our Senior Knitwear & Jersey Designer, you will support the Design Team and develop product at every stage of the product life cycle.
Who you are:• You’ll have a design qualification – preferably within Fashion Knitwear or Knitted Textile Design.
• Ideally one year’s industry experience.
• Thorough knowledge of garment construction, yarns, knit structures and techniques.
• Strong CAD skills.
• Strong market and trend awareness.
• Strong organisational and communication skills with the ability to work effectively to critical path deadlines.
Your responsibilities will include:• Developing design concepts through inspiration and research to create a seasonal and on brand aesthetic. Translating inspirational ideas into a commercial yet inspiring product.
• Producing detailed tech-packs and liaising with factories confidently.
• Ensuring CADs and digital presentation documents are kept up to date.
• Working on PLM, ensuring style information is kept up to date.
• Actioning knit down requests, embroidery artworks and print strike-offs.
• Organising samples for meetings.
• Liaising with Buying and Technical team to arrange fit sessions for first protos.
• Participating in fit sessions.
• Managing the yarn and stitch library.
• Organising and sending parcels.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 15 years ago by our Australian creative director and now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and several John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past months, hush has continued grow and with recent business investment we are in a strong position to recruit. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
Estio Training have an exciting new opportunity for a Digital Marketing Apprentice to join Hush’s growing team. A breakthrough opportunity with career development potential for the dynamic, engaging and aspirational business professional looking to develop a career within digital marketing. Enhancing our customer marketing strategy is fundamental to fuelling growth in 2021. We are looking for a Digital Marketing Apprentice to support our digital team across all marketing channels and customer data analytics. This is a brilliant entry level role to understand the fundamentals of digital marketing in a fast-growing company, with industry leading marketing tools. The ideal candidate will have a keen eye for detail, thrive in a fast-paced environment, wish to further their knowledge in digital marketing and analytics, plus possess a passion for retail.
Your duties and responsibilities in this role will consist of:• Deploying and Analysing digital campaigns across UK and international territories.
• Create a conversion tracker, sharing insights with the business in a digestible format.
• Assist with customer lifecycle reporting, highlighting KPI differences YOY.
• Collate multi-channel A/B test results, to determine most effective creative and copy, messaging and targeting.
• Liaise with Ecommerce team on promotional code functionality and testing.
• Support Analyst on trend reports, by collating data from different sources – this is a great opportunity to learn emerging programming languages such as SQL and python.
• Assist digital marketing team to manage the marketing calendar, on a seasonal and ad hoc basis, reacting to changes from trade.
• Monitor competitor’s campaigns and report on relevant activity, promotions and send frequency.
• Assist digital marketing team with monthly performance review and flow lessons learnt into the marketing plan, through creative ideas and improved targeting.
• Work closely with partners, including our customer data platform and referral agency.
Qualifications:• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
• Desirable – IT qualification.
Desired Required:• Experience in a retail customer facing role, ideally fashion.
• Proficient in Excel, Word and PowerPoint.
• Excellent communication and time management skills.
• A basic understanding of digital marketing.
Personal Qualities:• A team player who can cope in a fast-paced environment.
• Keen eye for detail.
• Ability to adapt quickly to changes.
• Willingness to learn new skills, tools and processes.
In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment! Training to be provided:The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt. Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Digital Marketer Standard with training in areas such as:• Functional skills, Maths L2 and English L2.
• Principles of Coding.
• Marketing Principles.
• Digital Marketing Business Principles with E-Commerce.
• Video & Imaging Software.
Some of these modules will include an option to take an examination in order to receive a professional certificate.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Customer Service Associate role is key to making the hush customer experience a unique one. The Customer Service team prides itself on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have. This role is integral to the business, you are the voice of the customer and the first point of contact in the business.
Main Responsibilities and Accountabilities:• Offering an excellent standard of service over the phone and via email.
• Ensuring that customer queries are answered quickly and responded to within our agreed response times and recorded correctly.
• Completing operational procedures such as processing orders and refunds within the agreed times.
• Monitoring and answering customer reviews on the website.
• Escalate any serious issues to the assistant customer service manager and the customer service manager.
• Provide feedback from customers to the wider teams to promote continual improvement.
• Confidently communicate to the wider team openly and with clarity.
• Act as a champion for the voice of the customer.
• Assisting at our Sample sales.
Requirements:• A passion for customer service and dealing with people.
• An enthusiastic and positive attitude with the willingness to learn.
• An approach that is results and achievement orientated to high standards.
• Great written and verbal communication.
• Excellent computer skills.
This role is a great stepping-stone into the fashion industry, gaining customer facing experience and with their knowledge of our hush customer many of our Customer Services team have later moved into other areas of the business including Buying, Merchandising and Marketing.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories, and footwear.We are looking for a talented and enthusiastic individual to work with us at our concession within John Lewis Cambridge. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.
Key Qualities:• Passion for the hush brand and customer experience.
• Flexible to work hours in line with stores needs.
• Reliable and trustworthy.
• Ability to work independently as well as within a wider team.
• Strong fashion sense and styling abilities.
• Commercially driven.
• Strong ability to think on your feet and problem solve quickly and efficiently.
• Excellent interpersonal, communication, and organisational skills.
• Basic knowledge of reading retail reports.
Key Responsibilities:The successful candidate is accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, and supports the achievement of multiple concession targets. You must have a hands on approach, with experience of visual merchandising in store.
Candidates must be confident in engaging with John Lewis store team as this is an integral part to the role, ensuring all operations are being completed and creating a functional trading environment. These relationships built are to be utilised to raise brand awareness in store as well as spot commercial opportunity.
Our ideal candidate will have no less than 2 years of retail, visual merchandising and customer service experience within a similar environment and have great knowledge of the fashion industry.
Fixed Term Contract: 6 months – 30 hours per weekThis role is a great stepping-stone into the fashion industry, gaining customer facing experience and with their knowledge of our hush customer many of our Customer Services team have later moved into other areas of the business including Buying, Merchandising and Marketing.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.