Please see below for our current vacancies. To apply please send your CV to jobs@hush-uk.com with the job role you are applying for in the subject line.
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle business, founded 17 years ago by our Australian creative director, and now established as one of the UK’s leading online brands. Our company has grown to a team of 150 across our head office in London and regional retail concessions. Our in-house team create and sell a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
We’re looking for a best in class Brand Manager, to own and drive our growing and vibrant brand. Someone who’s deeply creative with a proven track record delivering dynamic campaigns across all marketing touchpoints. We want someone who’s driven by big ideas, that pushes both our thinking and our activity – this is a unique opportunity for a talented and experienced individual to own and drive brand at hush. hush is a business that’s led with the brand at its heart, so this is a high-profile role in a business with vast growth ambitions.
Your Responsibilities will include:• Creating and delivering 360 brand campaigns and activations across all channels.
• Leading brand strategy, activations and detailed activity plans across all touchpoints.
• Owning, driving and delivering the critical path, to ensure all campaigns are delivered with pace and accuracy across all touchpoints.
• Being a collaborator with an extensive network of contacts, ideas and input to extend the reach of the hush brand in the UK; and to a global audience.
• Collaborative mindset to work collectively with all relevant teams, including design, creative, editorial, social and digital to ensure all brand activity is delivered to the customer in the most relevant and engaging way.
• Design, development and ownership of the brand budget.
To join us, you must have:• Experience in brand and a proven track record.
• Great creative instincts, coupled with an intricate brand knowledge.
• Strong organisational, collaboration and relationship management skills.
• An exceptional communication style.
• Proven experience of creating talkability through brand.
• The desire to create dynamic campaigns with a clear point of view.
• Retail experience across marketing functions and the ability to balance brand and commercial objectives.
• A fantastic collaborative style, that can organise and unify activity and departments to create truly memorable brand campaigns.
In return, we offer the opportunity to develop a career in an entrepreneurial and energetic environment, with a competitive salary, generous 55% staff discount and plenty of company perks.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Customer Service Associate role is key to making the hush customer experience a unique one. The Customer Service team prides itself on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have. This role is integral to the business, you are the voice of the customer and the first point of contact in the business.
Main Responsibilities and Accountabilities:• Offering an excellent standard of service over the phone and via email.
• Ensuring that customer queries are answered quickly and responded to within our agreed response times and recorded correctly.
• Completing operational procedures such as processing orders and refunds within the agreed times.
• Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
• Monitoring and answering customer reviews on the website.
• Escalate any serious issues to the assistant customer service manager and the customer service manager.
• Provide feedback from customers to the wider teams to promote continual improvement.
• Confidently communicate to the wider team openly and with clarity.
• Act as a champion for the voice of the customer.
• Assisting at our Sample sales.
Requirements:• A passion for customer service and dealing with people.
• An enthusiastic and positive attitude with the willingness to learn.
• An approach that is results and achievement orientated to high standards.
• Great written and verbal communication.
• Excellent computer skills.
This role is a great stepping stone into the fashion industry, gaining customer facing experience and with their knowledge of our hush customer many of our Customer Services team have later moved into other areas of the business including Buying, Merchandising and Marketing.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Reporting into the Chief Product Officer, you will support the Design Team and develop product at every stage of the product life cycle.
Your responsibilities include:• Managing the development of the Woven collection from concept through to sealed samples in accordance with critical path maintaining all timelines by drop.
• Research trends by story; product category; colour and materials.
• Having strong market and trend awareness.
• Working effectively to critical path deadlines.
• Working closely with buying team to deliver a cohesive range in line with the target prices, quality and delivery objectives set out in the range plan.
• Have extensive experience in outerwear.
• Sourcing fabric and trims in line with quality standards and work closely with technical team to ensure that fabric and trims meet business performance and aftercare standards.
• Attending all relevant fit meetings of first to sealed proto samples to ensure styles reflects expectations, quality, construction, correct fit and look.
• Analysing weekly sales and customers reviews to be discussed every week on the trade meeting.
• Attend relevant supplier visits with buying team to record all developments put into work.
• Managing Junior or Assistant Designer, overseeing that all their tasks are completed correctly and efficiently.
• Preparing mood boards for sketch and swatch meetings.
• Creating colour palettes for each drop.
• Having an excellent knowledge of garment construction, including woven structures and techniques.
• Actioning wash techniques requests, embroidery artworks and print strike-offs.
• Set up initial tech packs ensuring all information from the tech and product development team are added into each pack.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are looking for an experienced senior sales/concession manager, with a compulsory background in fashion retail to join our team to oversee multiple concessions within John Lewis. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.
Key Qualities:• Passion for the hush brand and customer experience.
• Flexible to travel and work the hours in line with stores needs.
• Reliable and trustworthy.
• Ability to work independently as well as within a wider team.
• Strong fashion sense and styling abilities.
• Commercially driven.
• Strong ability to think on your feet and problem solve quickly and efficiently.
• Excellent interpersonal, communication, and organisational skills.
• Experience in reading retail reports.
Key Responsibilities:The Senior Sales Consultant will coach and lead sales consultants to achieve personal targets, all whilst ensuring that you reach your personal KPI’s. You will be the bridge between senior management and sales consultant and will be competent in being able to supervise, ensure a smooth operation and provide visibility of the concessions within your area of responsibility. Your base store will be in John Lewis Cribbs Causeway, looking after a cluster of up to 7 stores and must be available to travel.
The Senior Sales Consultant is accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, and supports the achievement of multiple concession targets. You are responsible for management of daily rotas for stores within your cluster as well as focussing on developmental needs of your team. The ideal candidate must have a hands-on approach, with examples of commercial actions taken that have driven store performance as well as previous experience managing store KPI’s.
Building and managing effective relationships with John Lewis Partners is integral to the role to ensure all operations are being completed and creating a functional trading environment. These relationships built are to be utilised to raise brand awareness in store as well as spot commercial opportunity.
Our ideal candidate will have no less than 2 years of retail, visual merchandising and customer service experience within a similar environment and have great knowledge of the fashion industry. This role is London based and requires travelling to multiple stores during working week.
Fixed Term Contract: 6 months – 37.5 hours per week To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are looking for an experienced CRO Analyst to join the Ecommerce team who will analyse and generate insights from different data sources to understand how users behave online with a view to improve website conversion rate. You will also have key responsibilities within the delivery of business-critical project on ERP and Salesforce Commerce Cloud integration.
Your main duties include:CRO Responsibilities:
• Design and conduct A/B and MVT using Google Optimise or SFCC AB testing solution.
• Develop test plans, define a hypothesis and relevant success metrics, analyse and transform raw data into actionable insights, and distribute test results to stakeholders.
• Perform deep down analysis into hush website performance – identifying friction points and opportunities, journey mapping, drop offs, etc.
• Using various platforms including Google Analytics, ContentSquare and Hotjar to analyse trends to produce actionable insights and make recommendations.
• Support with user acceptance testing on all new functionality and report all issues, bugs and feature enhancements.
• Perform weekly as well as ad-hoc reporting and analyses as needed.
SFCC / Business Central ERP Integration:
• Be an effective member of the ERP project team, and ensure the product data is passing correctly between SFCC and ERP platforms.
• Action manual performance testing, write test plans and reports including UAT test plans.
• Assist with development of current processes and new features within BC and SFCC to automate/simplify workload.
Essential Skills and Experience:• Previous experience in Salesforce Commerce Cloud is essential.
• Experience in CRO, e-commerce merchandising/trading or a similar field.
• Good knowledge of Business Central or similar ERP systems.
• Proven project management experience, ideally leading projects in both Waterfall and Agile methodologies.
• Capable of using multiple data sources to analyse complex problems.
• Sharp eye for detail, deadline-driven, and able to multi-task with solid organizational and time-management skills.
• Proactive and highly motivated team player.
• Problem solving; knows how to attack a problem and has the tenacity to solve difficult problems, and see tasks through to completion.
*Fixed Term Contract: 6 months with potential to extend To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 17 years ago by our Australian creative director and now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
We are looking for a Data Engineer to help Hush build and maintain a world class data capability. This role will play a key part in the development and adoption of a data platform from the ground up, providing insight and reporting across the whole business.
Your responsibilities will include:• Building and maintaining a robust data environment using Google Big query, Cloud Integration and BI reporting tools.
• Ensuring stable running of the data environment from a security and performance perspective.
• Working alongside external partners and business users to help the company adopt a data-driven culture.
• Creation and ongoing maintenance of reporting data models for use in BI reporting.
• Administration of the central BI reporting tool.
• Helping non-technical end users adopt a self-service mentality to reporting and providing guidance and best practise where necessary.
To join us, you must have:• Comprehensive technical experience in data warehousing, ETL and BI reporting technologies.
• Experience working with and administrating a modern BI platform, such as Looker, Qlik, Domo or Power BI.
• Strong SQL and data modelling skills.
• Experience of working with cloud data warehousing technology.
At hush we believe diversity drives better insights, better decisions and provides a more rewarding work environment. It is the core of innovation. No matter what your background if you have the right skills for the job, we would love to hear from you.
In return, we will offer you a competitive salary, generous staff discounts of 55%, end-of-week drinks, free fruit days, birthday celebrations, sample sales as well as the opportunity to develop a career in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are looking for an experienced Designer to help us launch a new range of Home Furnishings. You might already be an experienced designer looking for your next opportunity, or perhaps you are looking for a new challenge in a growing business. Either way you will be highly creative, have 3-5 years’ experience in home furnishings design and a strong knowledge of materials and supply base. As a designer you will create, produce, and deliver a collection on time that maximises sales and profits, adheres to the company aesthetic, drives the business and trading opportunities in line with the strategy. What we need is someone who can be creative and innovative in their thinking, demonstrate agility through trade, and have an entrepreneurial spirit. If you are looking for a new challenge where no two days are the same and are excited about business growth, then this role is for you! Product categories include bedding, table linens, cushions, throws and accessories.
Key Responsibilities include:• Work closely with the Buying, Technical & Merchandising teams to develop and deliver a balanced collection which encompasses creativity, style and commerciality in conjunction with the Product Director.
• Assess products, trends, competitors, and create a range of home products that fit the lifestyle of the Hush consumer.
• Evaluate, propose, and implement any actions that need to be taken on trading the current business and to influence the development of future product or forth coming collections.
• Regularly visit competitors to compare the product offer. Monitor market activity including regular comp shops. Have a good understanding of relevant trends and review the seasonal product offerings.
• Create Mood Boards, Colour Stories and Design Concepts.
• Create Tech Packs and liaise with the supply base to create a strong product offer.
• Work closely with suppliers (including visits) to understand their strengths and weaknesses.
• Ensure accuracy of data into various systems at hush.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are looking for an experienced Buyer to help us launch a new range of Home Furnishings. You will develop, produce and deliver a collection on time that maximises sales and profit, achieves the target margin, drives the business and trading opportunities in line with the design strategy. Product categories include bedding, table linens, cushions, throws and accessories. Must have 3-5 years’ experience in homeware buying and a strong knowledge of supply base.
Key Responsibilities include:• Work closely with the Design, Technical & Merchandising teams to develop and deliver a balanced collection which encompasses creativity, style and commerciality in conjunction with the Product Director.
• Assess sales performance, trends, competitors, best/worst sellers and help to formulate lessons learnt with other departments.
• Evaluate, propose and implement any actions that need to be taken on trading the current business and to influence the development of future product or forth coming collections.
• Regularly visit competitors to compare the product offer. Monitor market activity including regular comp shops. Have a good understanding of relevant trends and review the seasonal catwalks.
• Progress, monitor and manage the development of the range from concept to delivery into the warehouse. Monitor each stage of development and production to ensure key critical path dates are met.
• Ensure supplier allocation of product is balanced.
• Negotiate prices to achieve margin without a detrimental effect to the product and ensuring the design vision is kept.
• Work closely with suppliers (including visits) to understand their strengths and weaknesses.
• Ensure accuracy of data into various systems at hush.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago and now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and 33 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past months, hush has continued grow and with recent business investment we are in a strong position to recruit. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
The Role:At hush, we bring passion to everything we do. The people team are the forefront of this, and we need to make sure our offering is attractive, fun and that we engage people in the right way. We are looking for a proactive and hands-on Recruiter to join our team. The successful candidate will support the whole business providing a full resourcing service. They will manage the end-to-end hiring process ensuring that we are attracting a wide range of candidates, selecting in a fair and efficient way and onboarding them so they are engaged from the outset. There will also be plenty of projects for this person to lead which will have a fundamental impact to the way we hire.
If you are an experienced recruiter (agency or inhouse), want to join a business that is in a high growth phase and want a job where no two days are the same then this role is for you!
Responsibilities:• Leading all hiring for hush, providing a proactive and targeted approach to attracting the best talent.
• Partnering with managers to provide recruitment support and advice throughout the end to end hiring process.
• Own and manage the recruitment process from initial candidate contact to offer, ensuring an outstanding candidate experience. Including pulling all the necessary paperwork together
• Analysing and implementing process improvements.
• Developing recruitment best practices across the company, enforcing consistency with our recruitment policies and procedures and monitoring new trends and opportunities to consistently raise the standard for our hiring.
• Work with the People Team to develop the employer brand externally.
Requirements:• Demonstrable experience as a recruiter.
• Proven track record of results including through direct sourcing strategies.
• A proven track record in delivering recruitment projects.
• Project Management experience.
• Excellent written and verbal communication skills (fluency in English is required) and effective influencing skills.
In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We have an exciting role to join our merchandising team as an Allocator (6 month contract). This is a great opportunity for a bright and enthusiastic graduate with retail experience looking to join a fast-paced growing business.
The Role:• Manage and maintain stock data accuracy and integrity to ensure accurate sales reporting and analysis.
• Process daily sales/returns.
• Execute the release of initial product allocations to stores.
• Allocate replenishment from the stock pot based on sales across the store portfolio, ensuring that the stock is in the best place to maximise sales.
• Look at styles underperforming at store level and challenge store consultants to improve sales.
• Generate warehouse orders and check packing lists for store deliveries, liaising with the distribution centre throughout the process.
• Ensure that team reports are regularly updated and accurate.
• Communicate transfer requests to stores and action the relevant stock movements in the system.
• Ensure newness launches smoothly by collating product information in a timely manner and conducting regular checks of the website.
• Understand opportunities and risks at both product and store level, making recommendations to maximise sales and stock levels.
• Maintain regular contact with stores regarding stock issues, delivery information and ad hoc queries.
• Understand total business stock holding to try and maximise sales across all channels, making recommendations for moving stock between channels.
You:• ‘Can do’ attitude.
• Excellent numerical and analytical skills.
• Exceptional attention to detail.
• Great organisation skills.
• A strong communicator.
• An approachable and friendly manner.
• The ability to work to tight deadlines.
• Excellent IT skills, especially Microsoft Excel.
• Thrives in a busy environment.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
SEO is a massive priority for hush. It has seen vast improvements over the past year and we’re just getting started… Since replatforming the website, organic search is one of the major drivers for the online shop – and we have ambitious plans to keep up this momentum. We are looking for a talented and experienced SEO Manager to join our team and continue this growth trajectory. Ideally the candidate will be technically led in SEO, with a proven track record and a real passion for search. The successful candidate will play a fundamental role in upcoming strategic business projects, including a headless CMS integration and accelerating international growth.
Responsibilities include:• On-site optimisation: this will be the key priority for driving future growth, you will be working with the Digital, Ecommerce and Editorial teams to enhance the relevancy of the hush website – focusing on a long tail keyword strategy.
• Technical Audits: Work closely with the digital team & development agency to ensure each monthly release is inline with Google’s recommendations and does not negatively impact the website’s crawlability & page indexation.
• Reporting: You will be monitoring the important SEO metrics that allow us to gauge a true picture of hush’s visibility across brand and generics, whilst also regularly assessing website performance.
• Future proofing: the majority of (BAU) SEO resource will be in house, as an SEO expert you will ensure hush is best in class & always working on the latest recommendations.
• Supporting the international strategy, setting the foundation for long term SEO success.
• Search Trend Analysis: Support business strategy by sharing valuable insights gained from keyword research and Google trends – you influence all aspects of the company from product naming, assortment, and launch timings to marketing opportunities and future trends.
• Competitor Analysis: Execute tests and understand search strategies of direct and organic competitors.
• Business Management: Educate key partners on the importance of SEO and ensuring SEO processes are aligned with marketing efforts.
To join us, you must have:• Extensive experience in all facets of SEO technical, content and off-page, ideally with experience working within an agency.
• In-depth understanding of best practice website technical framework. (HTML, CSS & Javascript knowledge and constraints).
• Proficient in relevant tools (e.g. Search Console, SEMrush, Screaming Frog, MOZ,) and web analytics tools (e.g. Google Analytics).
• Experience with international SEO in terms of strategy and technical structure.
• Excellent communication skills – It is important to be able to explain SEO in layman’s terms to individuals with varying knowledge of the channel.
• Previous experience in PPC interplay and understating of the paid channels.
• Passion for both SEO & the hush brand, understand the important balance of aesthetics and search optimisation.
• An exceptional work ethic - we have high ambitions for organic search, it is important to not only have excellent knowledge of SEO but also be able to translate this into results.
• Finger on the pulse of latest industry trends, news and updates in the search industry.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are currently looking for a Merchandise Admin Assistant who will provide the team with accurate and timely administration whilst aiding in the planning and trading of our business at our growing fashion brand.
As a Merchandise Admin Assistant, your key responsibilities will be:• Supporting the Merchandise Team with general admin and producing weekly reports on company and department performance.
• Managing stock for your departments-maintaining responsibility for all channels.
• Providing crucial support to the Merchandising team taking an active role by analysing sales trends.
• Managing current sales and forecasting sales figures.
• To be commercially aware of competitors and key trends.
• Undertaking ad-hoc tasks to help support the team.
• Competitor analysis in season.
The Ideal Candidate:• A fashion, business or numerical related degree qualification is preferred, ideally 1 years experience in a similar role.
• Strong analytical, numerical and excel skills.
• Commercial knowledge.
• Attention to detail.
• Ability to thrive in a fast-moving environment.
• To be organised and flexible, able to balance their workload and prioritise when necessary.
• Enjoys working in a team environment.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
This entry level role is a great opportunity for someone looking to kickstart a career in e-commerce. Your main responsibilities will include feeding into successful product and campaign launches by owning part of the product onboarding process. Your secondary responsibilities will include maintaining and uploading on site content. You will also have an exposure to and learn wide range of e-commerce practices from online trading, visual merchandising, data analysis, 3rd party plugins, and website development and testing.
Main Duties & Responsibilities• Set up and build new products online ensuring all features, category, pricing, imagery, and attributes are accurate.
• Rename, upload, and maintain new images on site for all product and content pages.
• Work together with Buying, Design & Garment technology team in completing the product attribute sheet accurately.
• Upload and maintain the ‘Shop the Look’ products on product detail page.
• Own daily and launch walkthrough/website check sheets, coordinate and fix all issues/requests.
• Respond quickly to issues raised by the Customer Service team ensuring fixes are actioned in timely manner.
• Visual merchandise allocated categories ensuring direction and guidelines set up by Digital Visual Merchandising are met.
• Assist in writing product descriptions for launches as and when required.
• Support with the launch of seasonal Sales and other promotions.
• Assist with user acceptance testing on all new functionality and report all issues, bugs and feature enhancements as required.
• Liaise with and build a close working relationship with the key stakeholders across Merchandising, Creative, Buying, Customer Service and Operations.
• Work closely with the E-commerce team on all admin-related tasks.
• Feed into weekly / monthly reporting, present trading analysis on weekly meetings.
• Become proficient in the use of the Salesforce Commerce Cloud and Amplience Content Management platforms.
Essential Skills and Experience• Must have strong interest in e-commerce and desire to build a career in e-commerce/digital industry.
• Prior experience in retail e-commerce is preferred but not essential.
• Well organised with the ability to work under pressure to tight deadlines.
• Excellent communication, interpersonal, team working skills.
• Careful attention to detail and quality.
• Skilled in written English and numerical ability.
• Super positive, energetic, and enthusiastic with a creative mind, bursting with ideas and drive to succeed.
• A good standard of computer literacy including the use of all Microsoft Office programs.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by our Australian creative director and now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
We are looking for a Tester / QA Engineer to improve the quality of our system releases and provide reporting on planned testing activity.
Your Responsibilities will include:• Working with the business and project teams to determine the approach to testing ensuring it is appropriate for the level of change.
• Working with the business and analysing requirements to define test scripts.
• Executing test scripts manually.
• Estimating test activity.
• Learning how to automate test scripts.
• Building automated test scripts for core system journeys.
• Executing automated test scenarios.
To join us, you must have:• Good written and verbal communication skills.
• Experience of + 2 years of system testing.
• Foundation ISTQB.
• Interest in automated testing.
• Experience in an online e-commerce business.
At hush we believe diversity drives better insights, better decisions and provides a more rewarding work environment. It is the core of innovation. No matter what your background if you have the right skills for the job, we would love to hear from you.
In return, we will offer you a competitive salary package, a generous staff discount of 55%, end-of-week drinks, free fruit days, birthday celebrations, sample sales as well as the opportunity to develop a career in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ over 100 staff in our head office and across 33 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that’s you and you want to be part of our exciting journey, please get in touch!
The Role:We are driving a data and insight culture across the whole business and this role is key to delivering that vision. Over the past 12 months the analytics function has set the foundations to allow Marketing to answer key strategic business questions. This work has included on boarding new tech, reviewing the data layer, defining new attributes, and building a new data warehouse in Big Query. We now have an exciting opportunity for an experienced Customer Analytics Manager to transform data from multiple sources into valuable, actionable insights which put the customer at the centre of decision-making across the business and can fuel our ambitious plans for future growth.
Responsibilities include:• Utilise Big Query and new BI tool to build an advanced, comprehensive & flexible reporting suite across marketing channel, customer segment, sales channel, and product category performance.
• Work with Finance and Merchandising to enhance our sales forecasting model to improve the granularity and accuracy of our forecasting and improve business-wide understanding of the drivers of our sales performance (weekly, monthly & as part of our periodic reforecasting process).
• Monitor market and competitor benchmarking data to evaluate hush performance relative to the broader market, identifying both tactical trading and more strategic opportunities to improve company performance.
• Evaluate the case for deploying econometric modelling to further improve our understanding of the drivers of overall business performance and to optimise strategy.
• Take ownership for rolling out an improved multi-touch attribution model to enhance channel reporting and gain insight on upper funnel activity.
• Provide insights on acquisition drivers to inform spend and resource distribution as well as creative direction.
• Spearhead customer segmentation analysis based on a combination of geo-demographic, spend behavioural (eg: RFM) and attitudinal data and deep understanding of customer needs through customer surveys and primary market research.
• Build a feedback loop so that data is used as the foundation for seasonal campaigns and the basis of strategic business decisions.
• Respond to ad hoc business requests and manage a customer analytics project backlog. Effectively prioritize, visualize and present findings to a diverse group of stakeholders.
• Monitor and enhance the health of the CRM database/s to ensure that data is accurate and data protection legislation is enforced.
• Liaise with IT regarding the development and adoption of future projects, such as business intelligence tools and integrating new data.
To join us, you must have:• A passion for using large data sets ‘hands on’ to understand customer behaviour and derive actionable insights.
• A good understanding of DDA attribution models and experience with GA360, Big Query, GTM, Data Studio, BI tools, optimize 360 & Excel.
• Must have a working knowledge of SQL, ideally also VBA and Python but not essential.
• Excellent stakeholder management skills and evidence of successful outcomes from collaborative projects – with the confidence to explain analysis and influence decision-making at C-suite level.
• A strong knowledge around utilising data visualisation tools to build out visually engaging solutions (e.g. Data studio, Tableau).
• Customer segmentation and market research experience, ideally within the retail/fashion industry.
• Experience of mentoring and coaching digital marketing, ecommerce trading and digital analytics colleagues.
• Understanding of the digital marketing ecosystem and how to measure success for each channel.
• Educated to a degree level (a Statistics, Mathematics or Computer Science focus would be an advantage).
• Excellent communication skills – Analytics is a priority area for senior stakeholders in the business, so it is important you’re able to effectively communicate insights to those without digital expertise.
• Enthusiasm for the ever changing digital marketing industry, it is import to seek out market trends and incorporate this into the hush digital strategy.
• An exceptional work ethic & excellent eye for detail and accuracy - we have highly ambitious growth expectations, it is important to not only have excellent knowledge of analytics tools but also be able to translate this into positive results for the business.
In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by our Australian creative director and is now established as one of the UK’s leading online retailers. We employ over 100 staff in our head office and 33 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past year, hush has continued grow and with recent business investment we are in a strong position to recruit. Our company culture still reflects our entrepreneurial roots – we love hard-working and talented people with a can-do attitude and a passion for what they do. So, if that is you and you want to be part of our exciting journey, please get in touch!
The Role:Digital Marketing is set to fuel the future growth of hush and we are looking for an experienced Paid Media Manger to expand on the huge progress we have made in the last 12 months. The role will encompass all Paid Channels with the support of 2 direct reports & paid media agency. This is an exciting time to join the company - we’ve seen significant increase in budgets as result of the recent performance, whilst campaign structure and customer data are set up for success in an increasingly challenging marketing landscape. For the next 12 months we have some very ambitious and exciting plans, in this role you can really make a difference to the business and see the results.
Responsibilities include:• Performance of Paid Channels - including Paid Search, Paid Social, Affiliates, Display Retargeting, Prospecting, and YouTube.
• Manage 2 direct reports as well as Paid Media Agency (Keplar) and Affiliate network - briefing campaigns, optimising performance, and communicating budgets.
• Shape the strategy for Paid Channels to best support the business goals and ambitious new customer targets.
• Reporting & Measurement - own the Paid Channel KPIs & manage budgets to deliver profitable campaigns. Share data driven insights which will support future investment.
• Work closely with the CRM team using new tech to coordinate multichannel campaigns.
• Collaborate with the creative team to produce channel specific content based on industry best practice, channels objectives and previous campaign learnings.
• Manage the relationship with Google and Facebook – hush recently joined the Facebook fast growth program to ensure we are maximizing investment and to keep on top of industry changes as they happen.
• Scale our international business: we have ambitious plans for global growth and expansion of our paid channels is critical to delivering on that plan.
• Develop a testing plan: digital marketing is ever-changing and therefore you will be tasked with owning a test & learn plan to help ensure our channels continue to evolve.
• Collaborate with the wider marketing, editorial and trade teams to align calendars, campaigns, content, and product priorities.
Requirements:• 5+ years of experience in Paid Advertising, ideally agency-side experience.
• A comprehensive understanding of Facebook Business Manager, Google Tech Stack and AWIN platform.
• Highly numerate and analytical but with bags of creative flair – you should have a great eye for design and the ability to produce engaging ads.
• In depth understanding of the other Digital Channels & wider marketing functions such as Ecom, Brand, Creative & Editorial.
• A passion for both Paid Media Advertising & the hush brand, striking a fine balance between marketing best practice and our unique brand positioning.
• Excellent communication skills – Paid Media is a priority area for senior stakeholders in the business, so it is important you’re able to effectively communicate to those without in-channel expertise.
• An exceptional work ethic - it is important to not only have excellent knowledge of Paid Media but also be able to translate this into positive results for the business.
In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.